Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2002 Mercury Grand Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
2002 MERCURY GRAND MARQUIS. CONSUMER STATED THAT WHILE DRIVING VEHICLE THEY HAD NO CONTROL OVER STEERING. *LD THE CONSUMER STATED WHILE MAKING A RIGHT TURN AT A TRAFFIC LIGHT, THE STEERING WENT OUT. THE DEALER STATED THE COUPLER BOLT, CLOCK SPRING, COVER AND CONTACT PLATE WERE MISSING AND REPLACED. *JS
I WAS DRIVING ON A 2 LANE HIGHWAY WHEN I RAN OVER SOME BUMPS IN THE ROAD. THE STEERING WHEEL WENT RIGHT AND LEFT SEVERAL TIMES, I WAS AFRAID I WAS GOING TO LOSE CONTROL OF MY CAR. I FOUND A RECALL ABOUT THIS SAME THING. TELL ME WHAT I NEED TO DO TO GET THIS SITUATION FIXED. ALSO, THE WINDSHIELD WIPERS STOP IN THE STRAIGHT UP POSITION. WHAT IS NEEDED TO FIX THIS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2002/MERCURY/GRAND%252520MARQUIS/4%252520DR#RECALLS
SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS
THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES
STEERING PROBLEM NHTSA # 13V385000, FORD RECALL13S08. "NOTCHY, STIFF OR BINDING" STEERING, AS IN FORD'S RECALL LETTER TO DEALERS. COVERED WERE 2005 -2011 MODELS FOR RECALL. SOLUTION: "REPLACE LOWER IMMEDIATE SHAFT, ETC. AL". MY MARQUIS IS A 2002 PURCHASED IN IL. REPUTABLE LOCAL MECHANIC ADVISED; POWER STEERING, FLUID, PUMP, & BELT O.K., USUALLY WOULD NOT CREATE ABOVE. DOESN'T APPEAR TO BE A LOCAL MECHANIC FIX. (SPECIAL TOOLS SENT TO FORD...) THIS MODEL CAR / STEERING HAS NOT CHANGED SINCE 2002 & BEFORE. IF FOUND TO BE THE PROBLEM AT FORD DEALERSHIP, IS THERE ANY RECOURSE? WHEN THESE CASES ARE DECIDED, DO YOU & OTHERS FUNDAMENTALLY STATE THAT IF A VEHICLE THAT IS OVER "X" YEARS OLD IS EXEMPT FROM RECALL REGARDLESS OF ORIGINAL IDENTIFIED DEFECT OR SEVERITY OF OUTCOME? *TR
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED MAKING IT EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,200. ..UPDATED 12-30-13 *BF
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,050. THE CURRENT MILEAGE WAS 123,000.
DT*: THE CONTACT STATED WHILE HAVING AN OIL CHANGE AT THE DEALERSHIP, THE MECHANIC NOTICED THE PITMAN ARM WAS LOOSE AND NEEDED TO BE REPLACED. THERE WERE NO REPAIRS MADE.
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED THE ENTIRE SEAT BELT ASSEMBLY. *JB ALSO, FRONT RIMS HAVE EXCESSIVE BRAKE DUST. DEALER INSPECTED BRAKES, BUT WEREN'T ABLE TO DUPLICATE CONCERN OF CONSUMER. *LA
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .