Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2009 Mercury Mariner Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
VEHICLE STEERING IS INTERMITTENTLY GOING OUT AND DRIVER IS UNABLE TO TURN THE VEHICLE. I HAVE CONTACTTED FORD AND THERE IS AN EXISTING RECALL (14S05) FOR THIS VERY ITEM AND MY VEHICLE (YEAR, MAKE & MODEL) IS LISTED BUT THEY SAY MY SPECIFIC VEHICLE DOES NOT QUALIFY.
POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
ELECTRONIC POWER STEERING MODULE FAILURE, REPLACE ENTIRE MODULE & COLUMN FOR $1698.89. SAID PREVIOUS RECALL WAS PERFORMED AND FORD BEARS NO RESPONSIBILITY.
STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.
WHILE MAKING A SHARP LEFT TURN ON A CITY STREET THE POWER STEERING ASSIST SYSTEM FAILED COMPLETELY! I BARELY AVOIDED A COLLISION. APPARENTLY THERE HAVE BEEN THOUSANDS OF SIMILAR FAILURES. WHY HASN'T FORD PAID FOR A REPAIR ON A SYSTEM WHICH IS OBVIOUSLY FLAWED AND DANGEROUS WHEN IT FAILS!
THE STEERING LOCKED FOR 1 TO 2 SECONDS DURING A RIGHT HAND TURN ON AN ENTRANCE RAMP TO A HIGHWAY. IT HAPPENED AGAIN 2 MONTHS LATER WITH THE STEERING LOCKING FOR 1 TO 2 SECONDS ON A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN. *TR
POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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