2008 Mercury Mariner Owner Complaints

The contact owns a 2008 Mercury Mariner. The contact stated while at a stop sign, the vehicle failed to accelerate upon depression of accelerator pedal with the oil warning light flashing on the instrument panel. The contact drove the vehicle despite the failure returning upon restarting the vehicle. The contact had the vehicle towed to an independent mechanic and was informed that the shift lever had disengaged from the transmission. The contact was then referred to the manufacturer after the mechanic discovered NHTSA Campaign Number: 15V606000 (Power Train); which the mechanic linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11646279

Incident

Sep 1, 2023

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 55 -60 MPH, the power steering failed. The steering wheel became increasingly difficult to maneuver. The vehicle was turned off while the contact inspected the vehicle. The vehicle was restarted but a short distance afterwards the failure reoccurred. No warning lights illuminated. The contact called the dealer who informed them the vehicle was included in a recall for the vehicle, NHTSA Campaign Number: 14V284000 (Steering), approximately 10 years ago, which had a software update as the remedy. The dealer confirmed the remedy had already been completed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 220.000.

NHTSA ID

11632456

Incident

Dec 23, 2024

Mileage

220,000 mi

The contact owns a 2008 Mercury Mariner. The contact stated upon starting the vehicle, the steering wheel was significantly difficult to turn. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the electric power steering had failed. The mechanic determined that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,392.

NHTSA ID

11621199

Incident

Oct 20, 2024

Mileage

104,392 mi

Car was in accident in October of 2022 has been lost since

NHTSA ID

11597687

Incident

Oct 13, 2022

The steering wheel does not return to center when making turns. It is more pronounced during left turns. This is a dangerous condition that could result in the vehicle going left or right of center and striking pedestrians, bicyclists, oncoming traffic, fixed objects. An independent service center confirmed that the issue was a bad torque sensor and bad motor in the steering column. I have schedule a police inspection for 5/23/2024. Issue first appeared this year. No warnings.

NHTSA ID

11590127

Incident

Mar 8, 2024

The contact owns a 2008 Mercury Mariner. The contact stated while driving at various speeds, the steering wheel became loose while steering in either direction. As the failure persisted, the steering wheel had become stiff and the "Power Steering Assist" warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with power steering assist failure. The mechanic was unable to obtain the part needed to repair the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which was linked to the failure. Neither the dealer nor the manufacturer were notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

NHTSA ID

11586857

Incident

Dec 22, 2023

The contact owns a 2008 Mercury Mariner. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to a local mechanic who replaced the steering sensor however, the contact stated the failure persisted and the local mechanic was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 160,000.

NHTSA ID

11575642

Incident

Nov 20, 2023

Mileage

160,000 mi

Power Steering Assist Fault. Loss of power steering.

NHTSA ID

11570934

Incident

Feb 7, 2024

Lost all power steering. Cannot steer or turn my steering wheel

NHTSA ID

11558997

Incident

Nov 28, 2023

The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 MPH and making a turn, the steering wheel seized temporarily. The contact stated that the failure recurred intermittently while driving, and the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that she turned off and restarted the vehicle several times; however, the failure persisted. The contact's husband assisted her in driving the vehicle to the residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

NHTSA ID

11553789

Incident

Nov 4, 2023

Mileage

107,000 mi

The contact owns a 2008 Mercury Mariner. The contact stated that while idled at a stop, the maintenance warning light illuminated. The contact then stated that while the accelerator pedal was depressed the vehicle failed to accelerate. The contact then stated that he had to apply pressure to the accelerator pedal to increase the RPMs to approximately 3000 to allow the vehicle to proceed forward. Additionally, the contact stated that the brake pedal had to remain depressed to stop the vehicle from rolling on an incline when the vehicle failed to shift in 2nd gear. The contact stated that the vehicle was inspected by a family friend who determined the potential failure was related to NHTSA Campaign Number: 15V606000 (Power Train). The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 309,000.

NHTSA ID

11545897

Incident

Sep 20, 2023

Mileage

309,000 mi

The contact owns a 2008 Mercury Mariner. The contact stated while reversing out of a parking space, the vehicle lost power steering functionality. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving 35 MPH. The power steering assist warning light was illuminated. The contact was able to veer to the side of the road. The contact turned off and restarted the vehicle, however, the failure persisted. The contact used physical strength to steer the vehicle and drove to the local dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 14V284000 (Steering) and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The vehicle was not repaired. The contact stopped driving the vehicle. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 77,000.

NHTSA ID

11514743

Incident

Mar 31, 2021

Mileage

77,000 mi

Steering stopped while driving.

NHTSA ID

11507502

Incident

Feb 15, 2021

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 30 MPH, he had to hard brake, however, afterward while depressing the brake pedal, the brake pedal traveled to the floorboard. The vehicle was taken to the dealer where the failure was diagnosed as a hydraulic control unit (HCU) failure. The contact was informed that the HCU needed to be replaced. The contact stated that the vehicle was not repaired as the parts were on backorder. The contact stated that he discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN nor the Year/Make/Model was not included in the recall. The manufacturer was notified of the failure and informed that contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 89,000.

NHTSA ID

11504926

Incident

Dec 28, 2022

Mileage

89,000 mi

The contact owns a 2008 Mercury Mariner. The contact stated while her husband was driving 75 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact stated that her husband exited the freeway and veered to the side of the road while using physical force to steer the vehicle. The contact's husband was able to drive to the residence even though the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included. The failure mileage was approximately 186,000.

NHTSA ID

11504744

Incident

Jan 30, 2023

Mileage

186,000 mi

The power stearing went out all at once and a light popped up saying power assit fault

NHTSA ID

11504559

Incident

Jan 20, 2023

The contact owns a 2008 Mercury Mariner. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering). The contact took the vehicle to a local dealer and had the recall repair completed. The vehicle was not repaired. The contact stated that on December 27, 2022, while exiting her garage porch the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

NHTSA ID

11499384

Incident

Sep 1, 2014

Mileage

95,000 mi

The contact owns a 2008 Mercury Mariner. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost power steering functionality and was difficult to turn. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was previously repaired under the recall. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 238,000.

NHTSA ID

11492934

Incident

Oct 13, 2022

Mileage

238,000 mi

Our torque sensor needs replacing. McFarland Ford in Exeter said that the torque sensor was repaird via recall at First Ford in Fall River, MA 2014. We have NEVER had a problem with steering. First Ford in Fall River informed me that if we brought the vehicle in for an oil change, any recall item would have been checked, and if they found no problem with it at that time, it was reported, and that ended the recall status for our vehicle. Please, we need your help. My husband is 83; I am 70. This whole thing smells. How can checking something we had no problem with cancel a recall status on our vehicle. There was no warning. Our vehicle worked fine. We got in the next morning, and the steering wheel wouldn't turn.

NHTSA ID

11487955

Incident

Oct 3, 2022

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in NHTSA Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.

NHTSA ID

11485177

Incident

Sep 17, 2022

Mileage

185,669 mi

My power steering light popped on about 6-9 months ago for about 10 seconds and then turned off. About a month ago now, I gently hit a boulder with my front right tire. I dented a couple of steering rods and something else. Got it fixed, and then when the repair guy was backing my car out of their shop, my car just turned on its own. It's the same issue that required a recall of the steering column in this car years ago. (I had it replaced as part of that recall in 2014.) I talked to 3 different Ford dealership parts departments. They all told me the same thing. "Hmm...this is very odd. I've never seen a part number changed so many times. They also changed the location of this specific factory...this is really odd. Right now, Ford is guaranteeing 300 steering columns being manufactured and released in September and another 300 in October. But there are over 850 people on the pre-order list." So tell me why, this part was recalled like 6+ years ago and all of a sudden now, these same parts are having the same issues. The power steering will just stop working whenever it wants. Every single ford parts guy I talked to at the 3 different Ford's I talked to said all of the above is very suspicious. "It seems like Ford never fixed the problem and it trying to cover their ass".

NHTSA ID

11484711

Incident

Aug 15, 2022

The contact owns a 2008 Mercury Mariner. The contact stated while her mother-in-law was driving 70 MPH, the vehicle lost power steering functionality. The contact's mother-in-law pulled the vehicle off the road and drove to an independent mechanic. The contact’s mother-in-law stated there was no warning light illuminated. The mechanic diagnosed the vehicle and determined that the electrical power steering assist needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was not included in the recall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was unknown.

NHTSA ID

11482031

Incident

May 15, 2022

Drove fine day before got in next morning wheel very tight hard to turn Took to shop they said loss of electric power steering. Guy said this vehicle had trouble with that Checked for any recalls NHTSA had this on their site as a recall started in 2014 I called dealership here in town and guy basically laughed at me because was a 2008 and said not going to fix your car forever. Recall has expired. It’s a safety issue.

NHTSA ID

11479294

Incident

Jul 18, 2022

Brakes go to floor dealer said they see nothing. They gave my vehicle back brake are normal again.two months go by it happens again but it fixed itself after 2 days. This just happen again 8/5/2022. I see a recall NHTSA campaign #19V904000 ,MFG campaign #19S54 Also a NHTSA recall#150546 How am I going to drive with brakes on the floor My vehicle is a 2008 Mercury Mariner Thanks in advance

NHTSA ID

11478775

Incident

Aug 5, 2022

THE PROBLEM IS WITH THE ELECTRIC POWER ASSIST SYSTEM. I HAVE A TORQUE SENSOR PROBLEM OR SOMETHING THAT WANT LET THE POWER STEERING WORK. FORD HAD A RECALL FOR THIS PROBLEM FOR THIS YEAR MODEL. WHEN I CALL THEM THEY RESPOND AS MY CAR WAS NOT COVERED. IM HAVING THE SAME ISSUE THAT THE RECAll WAS FOR. NOT SURE WHY ITS NOT COVERED.

NHTSA ID

11461796

Incident

Mar 10, 2022