2002 Mercury Marquis Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Mercury Marquis, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes436.4%
- Engine218.2%
- Body & structure19.1%
- Seat belts19.1%
- Suspension19.1%
- Electrical19.1%
- Driver assistance19.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
DT*: THE CONTACT STATED THE BRAKE AND ACCELERATOR PADS WERE POSITIONED TOO CLOSE TOGETHER. THE DEALER REFUSED TO EXAMINE VEHICLE AND WOULD NOT PROVIDE REPAIR WORK. THE MANUFACTURER WAS CALLED AND A COMPLAINT WAS FILED. UPDATED 08/24/06. *JB
EMERGENCY BRAKE RELEASE MECHANISM FROZEN WITH BRAKE ON. EMERGENCY BRAKE RELEASE IN CABIN RETURNED TO NORMAL POSITION GIVING INDICATION THAT THE BRAKE HAD BEEN RELEASED. END RESULT COMPLETE WIPE OUT OF REAR BRAKES AND DAMAGE TO DRUMS. FAILURE FOUND BY THE SERVICING DEALER AFTER WARRANTY EXPIRED. YET ON EACH OF THE LAST TWO(2) OCCASIONS WHEN CAR WENT IN FOR SERVICE I REQUESTED " CHECK EMERGENCY BRAKE" EMERGENCY BRAKE PEDAL 1"+/- OFF THE FLOOR RESPONSE WAS BRAKES O.K. ONLY AFTER THE EXPIRATION OF THE WARRANTY WAS PROBLEM FOUND. MY GRAND MARQUIS HAS BEEN SERVICED BY NO ONE BUT SMITH CAIRNES, FORD, LINCOLN, MERCURY. IF BY SOME STROKE OF LUCK I HAD DEPENDED SOLEY ON THE EMERGENCY BRAKE A SERIOUS ACCIDENT COULD HAVE RESULTED BY A RUNAWAY CAR. TO ADD INSULT TO INJURY IT COST ME IN EXCESS OF $500.00 TO CORRECT THE PROBLEM. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS. THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.
WHILE TRAVELING IN INCLEMENT WEATHER THE BELT FELL OFF THE ENGINE CAUSING THE VEHICLE TO SHUT DOWN. THE DEALER IS AWARE TSB #02-05-04. *PH THE CONSUMER SUGGESTED THAT THIS WAS A COMMON PROBLEM WHEN THE BELTS GET WET. *SC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
CONSUMER SAYS FRONT DOORS WERE DESIGNED WHERE THE TOP CORNER OF THE DOORS HAS A SHARP CORNER. ON NUMEROUS OCCASIONS PASSENGER AND DRIVER HAVE BEEN INJURED". CONSUMER BELIEVES DOORS POSE A POTENTIAL RISK OF EYE BEING PUNCTURED.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
FRONT PASSENGER SEAT BELT DISCONNECTS FOR NO APPARENT REASON. IT HAS HAPPENED MULTIPLE TIMES AT DIFFERENT SPEEDS. THE PERSON RIDING IN THE SEAT WAS AN ADULT ON EVERY OCCASION. I FOUND A RECALL ONLINE FROM 2001, BUT WAS TOLD BY FORD MOTOR COMPANY THAT MY CAR IS NO LONGER UNDER WARRANTY SO WOULD NOT FIX THE PROBLEM. I HAVE NEVER BEEN NOTIFIED OF ANY RECALLS.MY CAR STILL LOOKS LIKE NEW AND I DON'T PLAN ON GETTING RID OF IT ANYTIME SOON. BUT I ALSO CAN'T HAVE MY PASSENGER WORRYING ABOUT THE SEAT BELT COMING UNDONE. ESPECIALLY IN AN ACCIDENT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH HE HEARD A NOISE IN THE REAR PASSENGER AREA. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE TO THE REAR DRIVER AND PASSENGER SIDE AXLES, BEARING AND SEALS. THE MANUFACTURER FILED REPORT 0405220071, BUT WILL NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/15/11*LJ THE CONSUMER STATED THE NOISE WAS A RECURRING ISSUE EACH TIME THE VEHICLE WAS DRIVEN AND REPAIRED. THE PROBLEM HAS SINCE BEEN REPAIRED. THE CONSUMER BELIEVED THE PREMATURE AXLE WEAR COULD BE A DANGER AND COULD HAVE CAUSED AN ACCIDENT. UPDATED 08/17/11
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
WHILE COMING OFF THE HIGHWAY AT 55 MPH, THE PLASTIC PLASTIC COVER WHICH COVERED THE WIRES FELL DOWN DUE TO PIN FALLING OUT. CONTACT IS STILL DRIVING THE CAR. CAR IS REGULARLY SERVICED. CONTACT KEEPS SERVICE RECORDS. *AK WHEN THE COVER FELL OF IT MADE IT DIFFICULT FOR THE CONSUMER TO HIT THE BRAKE PEDAL. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. ACCIDENTLY HIT GAS PEDAL INSTEAD OF BRAKE PEDAL.*AK *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .