The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed. The local dealer confirmed that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was built a month after the recall date and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.
- NHTSA ID
- 11680092
- Incident
- Aug 8, 2025
- Mileage
- 70,000 mi
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.
- NHTSA ID
- 11538300
- Incident
- Aug 13, 2023
- Mileage
- 156,000 mi
BrakesOther / unspecified
Filed Sep 27, 2022
The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.
- NHTSA ID
- 11486715
- Incident
- Sep 23, 2022
- Mileage
- 139,000 mi
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.
- NHTSA ID
- 11431678
- Incident
- Sep 2, 2021
- Mileage
- 114,000 mi
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS, SOMETIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO BE DIAGNOSED. THE MECHANIC STATED THAT THE BRAKING SYSTEM MALFUNCTIONED, THE ANGLE SENSOR, BRAKE PEDAL FIELD SIMULATOR AND THE ABS VALVE ALL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
- NHTSA ID
- 11413549
- Incident
- Apr 2, 2021
- Mileage
- 84,000 mi
I WAS DRIVING AND DROVE ONTO SOME UNEVEN PAVEMENT. I HIT A BUMP AT 40 MPH. I WAS COMING OFF OF AN INTERSTATE ONTO AN EXIT RAMP AND HAD TO STOP AT A STOP LIGHT. THE PEDAL WENT TO THE FLOORBOARD. I HAD TO PUMP IT UP TO STOP. IT IS STILL A SOFT PEDAL.
- NHTSA ID
- 11128095
- Incident
- Sep 5, 2018
2 BRAKE WARNING LIGHTS APPEARED ON DASH. BRAKE PEDAL SOFT AND WENT TO FLOOR. VERY LITTLE BRAKING POWER . ALMOST ROLLED THROUGH INTERSECTION. 76 YEAR OLD LADY (MY MOTHER) TERRIFIED TO DRIVE THE CAR. TAKING TO DEALER TOMORROW.
- NHTSA ID
- 11052083
- Incident
- Dec 2, 2017
- Mileage
- 84,430 mi
BrakesElectricalExterior lighting
Filed Dec 29, 2014
WAS ALERTED THAT MY LEFT REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN HYBRID WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT CHANGE ILLUMINATION LEVEL. TOOK CAR TO DEALERSHIP AND WAS INFORMED THAT ENTIRE ASSEMBLY WAS FAULTY AND WOULD NEED TO BE REPLACED FOR $600. I HAVE AN EXTENDED WARRANTY, PREMIUMCARE ECP, AND WAS TOLD THAT THIS WAS NOT A WARRANTY ELIGIBLE ITEM AND IS INSTEAD CONSIDERED CONSUMABLE BECAUSE THERE ARE LEDS INVOLVED. THERE ARE NO BULBS BURNED OUT, THEY ARE HIGHLY ILLUMINATED ALL THE TIME DUE TO A MANUFACTURING DEFECT. THIS IS A SAFETY ISSUE, NOT A CONVENIENCE ISSUE. *TR
- NHTSA ID
- 10668810
- Incident
- Dec 1, 2014
- Mileage
- 97,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.