2010 Mercury Milan Hybrid Problems

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED WHILE BACKING OUT OF AN INCLINED DRIVEWAY. ALSO, THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.

I STARTED THE CAR, BACKED UP AND SUDDENLY I HAD NO POWER STEERING. NO WARNINGS JUST UNABLE TO BUDGE THE STEERING WHEEL. CAR IS STILL SITTING AT A RESTAURANT . IF THIS HAPPENED TO ANYONE WHILE DRIVING THERE IS NO WAY THEY COULD CONTROL THIS CAR! THERE IS A RECALL ON THIS ISSUE WITH 2011 MILAN BUT NOT 2010 BUT THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE. SOMEONE IS GOING TO GET HURT OR WORSE IF FORD DOESN'T FIX THIS. THE 1700 PLUS REPAIR IS IMPOSSIBLE FOR MOST OF US!!!

TAKATA RECALL "INDEFINITE" DELAY

TAKATA INFLATORS, FUEL TANK MAY CRACK DRIVERS SIDE FLOOR MAY CAUGHT UNDER GAS PEDAL POWER ASSISTED STEERING. RECALL NOTICE # 16S26 NHTS A RECALL 16V-384

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED FAILURE IS A DIRECT RESULT OF PUTTING THE CAR IN STORAGE FOR SEVEN MONTH DUE TO AIRBAG RECALL AS WELL AS FORD ASKING CONSUMER NOT TO USE THE VEHICLE.*JB

AS I WAS DRIVING, CHIME SOUNDED AND SERVICE POWER STEERING AND SERVICE ADVANCETRAC MESSAGE DISPLAYED AND WARNING LIGHTS ILLUMINATED. I PULLED OVER AND TURNED OFF VEHICLE AND DID A QUICK CHECK UNDER HOOD AND UNDER VEHICLE. WHEN I FOUND NOTHING I RESTARTED VEHICLE AND PROCEEDED TO RE-ENTER ROADWAY, CHIME ONCE AGAIN SOUNDED AND SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES AND LIGHTS ILLUMINATED BUT NOW ALL POWER ASSIST TO STEERING WAS LOST MAKING FOR A VERY DANGEROUS SITUATION.

AT 71,000 MILES VEHICLE DEVELOPED FAILURE OF ELECTRONIC THROTTLE BODY. THIS LEAD TO CAR ENTERING "LIMP HOME" MODE. OCCURRED IN BUSY TRAFFIC EXPOSING PASSENGERS TO POTENTIAL RISK - NO INJURY OCCURRED. FORD HAS ACKNOWLEDGED ETB DEFECTS IN 2010 MILAN VIA THEIR CUSTOMER SATISFACTION PROGRAM 13NO3. HOWEVER THIS PROGRAM DOES NOT APPLY TO HYBRIDS. EVENT BEING REPORTED TO LEND CREDENCE TO POTENTIAL THAT ISSUE ALSO EXTENDS TO HYBRID MODEL(S).

The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed. The local dealer confirmed that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was built a month after the recall date and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.

AS I WAS DRIVING DOWN THE TURNPIKE ABOUT 65 MPH CAR BEGAN TO SLOW AND WOULD NOT ACCELERATE PAST 40 MPH EVEN WITH GAS PEDAL PRESSED FULLY - SLOW TO PICK UP ANY SPEED AFTER BRAKING. WRENCH LIGHTS CAME ON DASH. VERY DANGEROUS. I SEE THIS IS AN ISSUE (THROTTLE BODY) WITH LATER MODELS TOO. REPAIR SHOULD BE COVERED ON THIS YEAR AS WELL. *TR

THE VEHICLE SPORADICALLY LOSES POWER AND THE "WRENCH" LIGHT GOES ON INDICATING A SUPPOSED ENGINE PROBLEM. WHEN THE VEHICLE IS TURNED OFF AND RESTARTED, THE ENGINE PERFORMS NORMALLY UNTIL THE NEXT TIME THIS SPORADIC FAILURE OCCURS. IT HAS REPEATED ITSELF SEVERAL TIMES IN THE LAST FEW WEEKS, AND THE TROUBLE CODE THAT HAS BEEN LOGGED IS P2112, WHICH RELATES TO A THROTTLE BODY FAILURE. FORD ISSUED AN EXTENDED WARRANTY COVERING SEVERAL MODEL YEARS AND MODELS (INCLUDING 2010 MERCURY MILANS) WITH THIS STYLE THROTTLE BODY, AND THE WARRANTY REPORTEDLY COVERS THE REPAIR AND REPLACEMENT UP TO TEN YEARS OR 150,000 MILES. FOR SOME REASON, EVEN THOUGH MY CAR USES THE SAME THROTTLE THROTTLE BODY AS OTHER AFFECTED MILANS, MY VIN NUMBER HAS NOT BEEN INCLUDED IN THE EXTENDED WARRANTY, THOUGH IT SHOULD BE. NOW IT SEEMS THAT I AM GOING TO HAVE TO FIGHT TO GET FORD TO COVER THIS REPAIR/REPLACEMENT DESPITE THE FACT THAT THEY HAVE ALREADY ACKNOWLEDGED THE PROBLEM ON OTHER, VIRTUALLY IDENTICAL, VEHICLES. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED!

YELLOW WRENCH LIGHT CURED!!! FORD REPAIRED VEHICLE FOR FREE, AS MERCURY MILAN HYBRID IS COVERED FOR 100,000 MILES AND 8 YEARS UNDER WARRANTY. THEY REPLACED A PUMP FOR ANTIFREEZE FOR THE HYBRID TRANSMISSION AND THAT CURED THE PROBLEM OF THE YELLOW WRENCH AND THE THROTTLE BODY FAILURE CODE. ALL IS WELL!

WHILE DRIVING IN TRAFFIC, GOING STRAIGHT AND ON A SLIGHT INCLINE, AT APPROXIMATELY 55 M.P.H., CAR SUDDENLY LOST POWER AND WENT INTO LIMP MODE. VEHICLE MALFUNCTION AND ENGINE LIGHTS ILLUMINATED AND VEHICLE WOULD NOT EXCEED 40-45 M.P.H. ON LEVEL GRADES AND 20 ON SLIGHT INCLINES.MANAGED TO RETURN CAR HOME. TOOK VEHICLE TO DEALER ON 10/26/2015.WHEN VEHICLE WAS RESTARTED THE MALFUNCTION LIGHT DID NOT TURN ON AND ONLY THE ENGINE LIGHT REMAINED ILLUMINATED. CAR ACTED NORMAL ON TRIP TO DEALER. TOLD BY DEALER IT WAS A THROTTLE BODY ISSUE. RESEARCHED AND FOUND OUT FORD HAS EXTENDED COVERAGE ON THIS PART FOR 10YEARS AND 150,000 MILES. FORD BULLETIN 13NO3. WAS TOLD BY FORD CUSTOMER SERVICE HYBRIDS WERE NOT COVERED EVEN THOUGH IT IS THE SAME PART NUMBER.THE COVERAGE WAS BASED ON WHERE THE CAR WAS MANUFACTURED AND WHO THE PART SUPPLIER WAS. OH REALLY? THEY CAN TELL ME WHAT SPECIFIC PART WAS TAKEN OUT OF THE PART BIN AND INSTALLED? THIS IS A MAJOR SAFETY ISSUE AND THEY SHOULD BE MADE TO COVER ALL THE VEHICLES EXHIBITING THE SAME PROBLEM.OR DOES IT TAKE A LARGE INJURY OR LOSS OF LIFE NUMBER TO GET THIS TO HAPPEN. FROM WHAT I AM SEEING, THERE ARE PLENTY OF HYBRIDS WITH THE SAME ISSUE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED FAILURE IS A DIRECT RESULT OF PUTTING THE CAR IN STORAGE FOR SEVEN MONTH DUE TO AIRBAG RECALL AS WELL AS FORD ASKING CONSUMER NOT TO USE THE VEHICLE.*JB

MY 2010 MERCURY MILAN HYBRID WAS PURCHASED AS CERTIFIED PRE-OWNED IN MARCH 2013 IN FLORIDA. SINCE IT WAS CERTIFIED PRE-OWNED AND IT WAS ALSO NOT REQUIRED BY FLORIDA TO HAVE ANY SAFETY INSPECTION, I NEVER PAID ANY ATTENTION TO ANY LIGHTS. IN APRIL 2015, I TOOK MY CAR FOR A SAFETY INSPECTION, WHICH IS A REQUIREMENT FOR A CAR TO BE REGISTERED IN VIRGINIA, SINCE I MOVED BACK TO VIRGINIA. THE CAR DID NOT PASS THE VA SAFETY INSPECTION BECAUSE THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. (I FOUND THERE WERE NUMEROUS POSTS ON THE INTERNET DESCRIBING THIS PROBLEM -- BRAKE LIGHTS STAYING ON). THE ENTIRE LIGHT ASSEMBLY CAN ONLY BE BOUGHT FROM THE DEALERSHIP. I HAVE TO PAY FOR IT SINCE I WAS TOLD BY THE DEALERSHIP THE ASSEMBLY WAS NO LONGER COVERED BY THE WARRANTY. THE ASSEMBLY REPLACEMENT WAS $365.54 (AFTER TAX). I LIKE TO LODGE A COMPLAINT AGAINST THE FORD COMPANY ABOUT A RECALL ON THIS INFERIOR LIGHT ASSEMBLIES, AND MONETARY SUPPORT FROM FORD ON THIS ISSUE. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES.

MY 2010 MERCURY MILAN HYBRID WAS PURCHASED NEW IN JUNE, 2010. IN FEBRUARY, 2013, THE REAR, PASSENGER SIDE TAIL LIGHT WENT OUT. I TRIED TO BUY A REPLACEMENT BULB AT AN AUTO PARTS STORE ONLY TO DISCOVER THERE WAS NO REPLACEMENT PART NUMBER IN THEIR BOOKS FOR MY CAR. ON FEBRUARY 8, 2013, THE DEALERSHIP TOLD ME THE ENTIRE REAR LIGHT ASSEMBLY HAD TO BE REPLACED BECAUSE IT WAS A SEALED SYSTEM. I WAS FORTUNATE THAT THE WORK COULD BE DONE UNDER WARRANTY AT THAT TIME. THEN IN JAN., 2015, A DRIVER WHO HAD BEEN BEHIND ME, KINDLY TOLD ME THAT THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. THERE ARE NUMEROUS POSTS ON THE INTERNET DESCRIBING BOTH PROBLEMS (BULB BURN OUT AND BRAKE LIGHTS STAYING ON). AGAIN, THE ENTIRE LIGHT ASSEMBLY HAD TO BE REPLACED BY THE DEALERSHIP, THIS TIME AT MY EXPENSE. THE REPLACEMENT COST WAS $547.59. ON JANUARY 29, 2015, I PHONED FORD MOTOR COMPANY TO LODGE A COMPLAINT AND INQUIRE ABOUT A RECALL ON THESE INFERIOR LIGHT ASSEMBLIES, OR MONETARY SUPPORT FROM FORD ON THIS ISSUE. I WAS TOLD ALL COMPLAINTS TO THE MFG. ARE RECORDED AND TRACKED, BUT THE CUSTOMER SERVICE REP. WAS NOT AWARE OF THE PROBLEM. SHE COULD DO NOTHING FOR ME RETROACTIVELY AND SUGGESTED I CALL THE DEALERSHIP'S SERVICE MANAGER TO SEE IF HE/SHE HAD ANY PROGRAMS IN PLACE TO HELP. (WOULDN'T THOSE PROGRAMS COME FROM THE MFG.??) I ASKED IF THE PART HAD BEEN REDESIGNED AND WAS TOLD THE DEALERSHIP'S SERVICE MANAGER WOULD HAVE THAT INFORMATION ALSO. I THEN SPOKE TO THE DEALERSHIP'S SERVICE MANAGER WHO TOLD ME THE PART NUMBER FOR THE ASSEMBLY HAS NOT CHANGED, INDICATING THE PROBLEMS HAVE NOT BEEN ADDRESSED. IT IS TOTALLY UNREASONABLE TO HAVE TO PAY ALMOST $550. TO CHANGE A FAILED TAIL LIGHT BULB, ESPECIALLY WHEN THE REPLACEMENT ASSEMBLIES HAVE THE SAME FLAW AND POTENTIAL TO FAIL AGAIN. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES. *TR

The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE CONTACT STATED SHE HAD TO OPEN THE WINDOW TO OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER ASHEBORO FORD, INC. (1602 E DIXIE DR, ASHEBORO, NC 27203: (336) 629-3194) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR HANDLE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

THE CAR WAS INSIDE AN ATTACHED GARAGE WITH CHILDREN BUCKLED INTO THEIR CARSEATS. MY HUSBAND WAS IN THE DRIVER SEAT. I WAS STANDING OUTSIDE THE CAR WAVING BYE TO THE KIDS. WHEN MY HUSBAND STARTED THE CAR, WE HEARD AN ODD SOUND, THEN SAW SMOKE AND FLAME COMING FROM BETWEEN THE CARSEATS. WE GOT THE KIDS OUT, AND I CALLED 911 WHILE MY HUSBAND POPPED THE TRUNK AND PUT THE GARDEN HOSE ON THE FLAMES. THE HYBRID BATTERY WAS ON FIRE. WHEN FIREFIGHTERS ARRIVED, THEY SPRAYED FIRE RETARDANT FOAM ON THE CAR AND PUSHED IT OUT OF THE GARAGE. THE FIRE BURNED THROUGH THE BACK SEAT ON THE PASSENGER SIDE. THE CARSEAT MY SON HAD BEEN SITTING IN WAS BURNED THROUGH AS WELL.

AS I WAS PREPARING TO EXIT A PARKING LOT, DRIVING AT A SLOW RATE OF SPEED AND TURNING, THE DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. I WAS STILL IN THE PARKING LOT WHEN THIS HAPPENED. I PULLED OVER TO SHUT THE DOOR, BUT IT WOULD NOT LATCH AT FIRST. IT TOOK A FEW TRIES TO FINALLY GET IT TO LATCH. LATER THAT EVENING WHEN MY HUSBAND CAME HOME FROM WORK, HE NOTICED THE SAME DOOR WAS OPEN, AS MY CAR SAT PARKED IN THE DRIVEWAY. AGAIN, IT TOOK A FEW TRIES FOR HIM TO GET IT TO LATCH CLOSED.