Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Electrical reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
24
Latest Feb 21, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 236 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
9
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 1998 Mercury Mountaineer submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming electrical
Shown in the owner’s own words, exactly as filed
ElectricalVisibility
Filed Feb 21, 2014
ALL OF A SUDDEN WITH NO WARNING MY INTERIOR DOME LIGHTS, POWER WINDOWS AND FRONT AND BACK WINDSHIELD WIPERS DIDN'T FUNCTION. I WAS DRIVING IT STARTED TO RAIN AND I COULD SEE VERY WELL WITHOUT FUNCTIONING WIPERS. I HAD TO PULL OVER TO THE SIDE OF THE ROAD. I FIGURE THAT A FUSE MIGHT HAVE BLOWN BUT WHEN I CHECKED ALL FUSES THEY SEEM TO BE OK. I WAS REVIEWING A RECALL FOR A 1999 MOUNTAINEER FOR A GEM PROBLEM. ALTHOUGH MY VEHICLE IS A 1998, COULD THIS PROBLEM BE SIMILAR TO THE 1999 RECALL. IT APPEARS TO HAVE ALL THE SIMILAR SYMPTOMS . IS IT POSSIBLE THAT MY 1998 MOUNTAINEER HAS A RECALL FOR THE SAME PROBLEM. THANK YOU *TR
NHTSA ID
10565323
Incident
Feb 17, 2014
Mileage
104,000 mi
ElectricalEngine
Filed May 17, 2012
Fire reported
AT 2 AM WE SMELLED SMOKE AND SAW IT COMING FROM GARAGE, WHEN I OPENED GARAGE DOOR FLAMES WERE COMING OUT OF FRONT OF CAR. MY MOTHERS CAR BURNT AND IT IS A TOTAL LOSS. WE HAD TO CALL FIRE DEPT. MY GARAGE WAS WRECKED. MY HOUSE HAS SMOKE DAMAGE. *TR
NHTSA ID
10458793
Incident
May 16, 2012
Mileage
102,000 mi
Electrical
Filed May 6, 2007
BEING THE SPACE IS LIMITED, I HAVE THE SAME PROBLEM WITH MY CAR AS FOLLOWS: MY CHECK ENGINE LIGHT HAS BEEN COMING ON. I HAVE HAD VARIOUS SHOPS USE THEIR COMPUTER TO FIND OUT WHY THE LIGHT WAS ON AND HAVE PAID FOR CLEANING VALVES, SENSORS, AND HOSES AS WELL AS HAVING NEW SENSORS INSTALLED. THE FIRST INSTANCE OCCURRED AT 90,000 MILEAGE ON MY VEHICLE. TODAY, THE SHOP WHERE I NOW TAKE MY VEHICLE FOR SERVICING USED THEIR COMPUTER TO SEE WHY THE CHECK ENGINE LIGHT WAS ON YET AGAIN AND IT GENERATED A TSB FROM FORD, ARTICLE 04-7-5 WHICH SUPERSEDES ARTICLE TSB 03-25-1. THIS ARTICLE STATES THE ISSUE AS "SOME 1998 EXPLORER/MOUNTAINEER VEHICLES EQUIPPED WITH THE 5.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH DIAGNOSTIC TROUBLE CODE(S) P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD-BANK 1) AND/OR P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD - BANK 2). THE ACTION LISTED FOR CORRECTION OF THIS PROBLEM IS STATED AS "TO SERVICE, REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING WDS RELEASE B28.3 OR HIGHER. REPLACEMENT OF CATALYST'S IS NO LONGER NECESSARY TO ADDRESS THE MOST COMMON CAUSES OF THIS CONDITION." THIS SOUNDS LIKE A PROBLEM FORD INSTALLED ON THESE 1998 MOUNTAINEERS AND I BELIEVE FORD SHOULD BEAR THE COST OF REPROGRAMMING THE COMPUTER IN THE VEHICLE FOR THE VEHICLE TO FUNCTION PROPERLY AND SAFELY. THE WORKER AT THE SHOP TOOK THE TIME TO EXPLAIN TO ME WHAT THIS ARTICLE MEANT AND THE POSSIBLE RAMIFICATIONS TO THE FUNCTIONING OF MY VEHICLE BECAUSE OF THE PROBLEM CAUSED BY FORD NOT HAVING THE CORRECT COMPUTER PROGRAM RUNNING IN THE VEHICLE. MY MECHANIC IS TELLING ME THAT THIS VEHICLE HAS 3 CATALYTIC CONVERTERS AND WILL COST ABOUT $3000 FOR THE PARTS ALONE. BECAUSE OF THIS PROBLEM MY VEHICLE WILL NOT PASS EMISSIONS OR INSPECTION. I WENT 1 YEAR WITH THIS PROBLEM AND NOW IT IS BACK AGAIN. *JB
NHTSA ID
10189929
Incident
Apr 21, 2007
Mileage
89,560 mi
Electrical
Filed Aug 7, 2006
Fire reported
I AM THE ORIGINAL OWNER OF A 1998 MERCURY MOUNTAINEER, V8, AWD, VIN [XXX] WITH 142,000 MILES. I PARKED THE CAR IN MY DRIVEWAY ON FRIDAY EVENING, JULY 14, 2006 WHERE THE CAR REMAINED UNUSED UNTIL SUNDAY AFTERNOON, JULY 16, 2006. ON SUNDAY AFTERNOON, JULY 16, 2006, AROUND 1:00 PM THE CAR CAUGHT FIRE, ALSO CATCHING MY HOUSE ON FIRE. THE CAR WAS A TOTAL LOSS AND THE HOUSE SUSTAINED MAJOR DAMAGE IN ONE AREA. THE CAR WAS NOT USED BETWEEN THE TIME IT WAS PARKED AND CAUGHT FIRE. *NM UPDATED 07/12/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID
10164700
Incident
Jul 14, 2006
Mileage
142,000 mi
ElectricalInterior & seatsVisibility
Filed Aug 3, 2006
I BOUGHT MY VEHICLE ABOUT 3 YEARS AGO. IT HAD 60,000 ON THE ODOMETER. THE BACK WINDSHIELD WIPER NEVER WORKED, AND DOES ONCE IN A WHILE AND THE RADIO LIGHT NEVER STAYS ON. ONCE IN A WHILE IT WILL SHOW THE STATION OR THE TIME. MY DRIVERS SIDE DOOR HANDLE HAS ALWAYS BEEN LOOSE. MY ENGINE LIGHT CAME ON A YEAR AFTER I GOT IT AND IT WILL NOT GO OFF. IT SAY EGR FLOW INSUFFICIENT AND YET I HAVE REPLACED ALL OF THOSE AND HAD THE COMPUTER RESET. THE PASSENGER SIDE DOOR DOES NOT LOCK UNLESS I LOCK IT BY HAND AND THEN YOU CAN'T OPEN IT. THE BACK SEATS SOMETIMES LOCK AND OTHER TIMES WON'T. MY SEAT WAS RECALLED AND I TOOK IT, AND NOW IT IS BROKEN. THESE CARS ARE NOT MADE VERY WELL AND I THINK WE SHOULD GET LETTERS ON THE RECALLS. I HAVEN'T RECEIVED BUT ONE LETTER AND I TOOK IT IMMEDIATELY, BUT I SEE THERE HAVE BEEN OTHER RECALLS AND I WASN'T NOTIFIED. WHAT SHOULD I DO NOW? *JB
NHTSA ID
10164421
Incident
Mar 1, 2003
Mileage
63,000 mi
Electrical
Filed Sep 8, 2005
Fire reported
VEHICLE WAS PARKED IN FRONT OF MY HOME--APPROXIMATELY AROUND 6:00 AM THE VEHICLE CAUGHT ON FIRE WITH NO KEYS IN THE IGNITION!*JB
NHTSA ID
10135805
Incident
Sep 2, 2005
Electrical
Filed Jun 28, 2005
Fire reported
THE CONSUMER STATED THAT THE VEHICLE CAUGHT ON FIRE AND BURNED UP. THE FIREMEN INDICATED IT WAS AN ELECTRICAL PROBLEM AND LOOKED LIKE IT STARTED ON DRIVER'S SIDE. *AK *SC THE CONSUMER STATED THIS DOCUMENT WAS MAILED TO HER HOME IN ERROR.*JB
NHTSA ID
10124074
Incident
Jun 1, 2005
Mileage
99,000 mi
Electrical
Filed Dec 1, 2004
Fire reported
WHILE THE VEHICLE WAS PARKED IT CAUGHT ON FIRE ON ITS OWN. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THEN, VEHICLE WAS TOWED TO THE CONSUMER'S RESIDENCE. CONSUMER WILL CONTACT THE MANUFACTURER IN THE NEAR FUTURE. *AK
NHTSA ID
10101975
Incident
Nov 24, 2004
Electrical
Filed Dec 31, 2003
1998 MERCURY MOUNTAINEER HEADLIGHTS GO DARK MOMENTARILY WHEN USING TURN SIGNALS OR CHANGING FROM LOW TO HIGH BEAMS
NHTSA ID
10051445
Incident
Dec 29, 2003
Electrical
Filed Nov 6, 2003
CD RADIO DISPLAY HAS GONE OUT, FIRST BEGAN TO FADE IN AND OUT AND NOW I HAVE NO DISPLAY. MANY PEOPLE HAVE EXPERIENCED THIS PROBLEM. THERE ARE FORUMS ON THE INTERNET THAT SPECIFICALLY DISCUSS THIS ISSUE. IT HAS ALSO OCCURED WITH MANY EXPLORERS AS WELL. HOW CAN FORD/MERCURY NOT RECALL AN OBVIOUSLY WIDESPREAD FLAW? THIS REALLY MAKES ME DOUBT THEIR CUSTOMER SERVICE EFFORTS.*AK
NHTSA ID
10045592
Incident
Jun 3, 2002
Mileage
60,000 mi
Electrical
Filed Oct 2, 2003
1 injury reported
WHEN HANDLING A CD THAT WAS EJECTED FROM THE STEREO OF MY 1998 MERCURY MOUNTAINEER, THE DISC WAS SO HOT I RECEIVED A FIRST DEGREE BURN. APPARENTLY, HEAT BUILD-UP WITHIN THE DASH BOARD OF THE FORD EXPLORER/MERCURY MOUNTAINEER IS CAUSING EXTREMELY HIGH TEMPERATURES AND I'M CONCERNED THAT THERE IS A POTENTIAL FIRE HAZARD. THE TEMPERATURE IS ALSO HIGH ENOUGH TO CAUSE COMPONENT FAILURES WITHIN THE STEREO HEAD UNIT ADDING TO MY CONCERN OF A POSSIBLE FIRE HAZARD. MANY INTERNET FORUMS HOST DISCUSSIONS ABOUT THE HEAT BUILD-UP CAUSING THE DISPLAY UNITS OF THE STEREOS TO FAIL INTERMITTENTLY, OR COMPLETELY. ACCORDING TO THE DISCUSSIONS, THIS IS VERY COMMON OCCURRENCE, HAPPENING ON SEVERAL FORD AND MERCURY MODELS OVER SEVERAL YEARS. (INCIDENT DATE IS APPROXIMATE). *JB
NHTSA ID
10041112
Incident
Jun 1, 2003
Mileage
62,000 mi
Driver assistanceElectricalInterior & seats
Filed Jul 25, 2003
ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVICE THEM, STATING THEY WERE "CAMPAIGNS" NOT ACTUAL RECALLS. IF YOUR VEHICLE DOESN'T COME UP FOR SERVICE ON THEIR COMPUTER, THEY DO NOT ACKNOWLEDGE THE LEGAL RECALLS AND WON'T DO THE REPAIRS. RECALL #'S: 00V072000, 99V062001, 99V164000, 97V074000.*AK
NHTSA ID
10029148
Incident
Jul 22, 2003
Mileage
29,500 mi
Electrical
Filed Mar 26, 2002
THE RADIO DISPLAY LED READ OUT WILL GO BLACK INTERMITTANTLY, THE DEALER REPLACED THE MAIN CIRCUIT BOARD DUE TO A BAD DESIGN. THE WAY IT WAS DESIGNED THEY HAD IT TOO CLOSE TO THE BACK SIDE OF THE DISPLAY WHERE THE CAPACITORS WOULD GIVE OFF HEAT AND CAUSE OVER HEATING AND BLACK OUTS. *JG NLM
NHTSA ID
8006439
Electrical
Filed Feb 14, 2002
WHILE DRIVING AND WITHOUT WARNING VEHICLE STARTED TO STALL. MECHANIC STATED THAT IGNITION SWITCH MALFUNCTIONED. *AK
NHTSA ID
8004093
Electrical
Filed Aug 9, 2001
Fire reported
1998 MERCURY MOUNTAINEER WILL CATCH ON FIRE IN ENGINE COMPARTMENT. *AK
NHTSA ID
750166
Incident
Aug 4, 2001
ElectricalEngine
Filed Nov 28, 2000
VEHICLE STALLS INTERMITTENTLY AT ANY SPEED. TAKEN TO DEALER ONCE A MONTH SINCE PURCHASE IN MARCH 2000, CANNOT FIND CAUSE. *AK *SLC
NHTSA ID
875566
Incident
Apr 1, 2000
ElectricalSuspension
Filed Aug 23, 2000
Crash reportedFire reported1 injury reported1 death reported
CONSUMER HAD JUST TURNED OFF THE HIGHWAY AND WAS TRAVELING ON A DIRT ROAD WHEN VEHICLE JERKED TO RIGHT AND THEN ROLLED OVER. CONSUMER AND HER DAUGHTER WERE THROWN OUT FROM VEHICLE. CONSUMER WAS KNOCKED UNCONSCIOUS, AND DAUGHTER WAS KILLED UPON IMPACT. ALSO VEHICLE EXPLODED INTO FLAMES. *AK
NHTSA ID
868481
Incident
Aug 6, 1999
Body & structureElectricalInterior & seats
Filed Mar 21, 2000
MAY 5,1998 CAR DIED WHEN IT WAS GOING UP AN INCLINE GETTING ON THE FREEWAY. JUNE 3,1998 THE DOOR LOCKS WOULD NOT WORK,PLUS THE STEREO WHEN WE STOPPED LET OUT A HIGH PITCHED NOISE AND THEN STOPPED WORKING ABOUT AN HOUR LATER IT WAS OK AGAIN. LATER THAT EVENING THE CAR TRIED TO DIE AGAIN THE LIGHTS WENT DIM. JUNE 9,1998 WE WERE DRIVING ON THE FREEWAY AND THE LIGHTS ON THE DASH (50 THRU 80MPH)WENT OUT. JUNE 19,1998 PROBLEMS AGAIN CAR NOT WANTING TO START ALL THE TIME-DEALERSHIP INSTALLED FLIGHT DATA RECORDER UNTIL JUNE 26,1998 WHEN STEREO STARTED AGAIN AND DATA RECORDER WENT OUT. JULY 14,1999 CAR MAKING LOUD NOISE BROUGHT BACK TO DEALERSHIP THEY HAD TO REPLACE ALTENATOR/TENSIIONER/BELT. JULY 26,1999 CAR OVERHEATS AFTER DRIVING LESS THAN A MILE AWAY TOWED TO DEALERSHIP THEY REPLACE THERMOSTAT/THERMOSTAT HOUSING/GASKET . PICK CAR UP ON JULY 29,1999 FROM DEALERSHIP DRIVE 3.3 MILES FROM DEALERSHIP AND THE CAR CATCHES ON FIRE ON DRIVERS SIDE UNDER AROUND WERE THE FUSES ARE. CAR GETS REPAIRED THEN ON SEPT.22,1999 HAD TO BRING BACK AFTER DRIVING CAR THE HEADLIGHTS START TO FLASH ON & OFF. WELL ARE REARVEIW MIRROR HAS THE AUTO DIMING HEADLIGHTS THAT HAVE NOT WORKED FOR A WHILE NOW BUT I AM TIRED OF MESSING WITH THIS LEMON. OH BEFORE THE FIRE SOMETIMES WHEN YOU PUT THE TURN SIGNAL ON IT WOULD BUZZ. THIS IS THE PROBLEMS WE BROUGHT TO THE DEALERSHIP. MANY TIMES THE LIGHTS DIMMED BUT IT WOULD BE OK AFTER A LITTLE WHILE. *AK
NHTSA ID
720404
Incident
Jul 13, 1999
Electrical
Filed Mar 3, 2000
Fire reported
AFTER DRIVING 20 MIN.ON I-75 AT 65MPH THE CAR WAS PARKED IN A LOT OF A SHOPPING MALL. 1 MINUTE LATER, THE CAR MADE A LOUD HISSING NOISE FOR 5-10 SECONDS AND THERE WAS A LOUD EXPLOSION FROM THE ENGINE AND A FIRE THAT WAS FLAMING UNDER THE HOOD,THE SIDE FENDERS,& THE RADIATOR GRILL. THE FIRE MELTED ALUMINUM AND PLASTIC ENGINE COMPONENTS SO FAST ALONG WITH THE INTERIOR OF THE CAR AND THE WINDSHIELD. THIS WAS AN EXTREMELY DANGEROUS FIRE I BELIEVE CAUSED BY DEFECT OF MANUFACTURER. IF THIS FIRE WAS ON THE HIGHWAY AT 70 MPH.THE FIRE WOULD BE A TORCH AND FUMES,HEAT,AND FIRE WOULD HAVE ENTERED THE INTERIOR MAKING DRIVING IMPOSSIBLE. THE INTENSITY OF THE FIRE WOULD HAVE DESTROYED THE BRAKE SYSTEM AND THE POWER STEERING SYSTEM,LEAVING THE CAR WITH NO BRAKING AND STEERING TO STOP AND PULL OVER. I CONTACTED FORD TO SEE IF THEY KNEW ABOUT PROBLEMS WITH MOUNTAINEERS.THE RECEPTIONIST CLAIMED THAT FORD ENTERED MY CASE IN THEIR DATABASE AS A COLLISION THAT CAUGHT FIRE WHICH IS FALSE AND A COVER UP. AFTER ASKING THEM TO CLEAR UP THE ENTRY IN THEIR COMPUTER SYSTEM THEY INVESTIGATED THE CAR CLAIMING IN WRITING THEY HAVE NO CONLUSION ON WHAT CAUSED THE FIRE. I CONTINUE TO BELIEVE MY VEHICLE CONTAINED MANUFACTURING DEFECT AND THAT FORD IS AVOIDING INVESTIGATIVE CONCLUSIONS DUE TO FEAR OF RECALL. I WANT FORD TO INVESTIGATE ALL ACCIDENT,DEATH & FIRE CASES NATIONWIDE DUE TO EXPLORERS & MOUNTAINEERS TO FIND OUT WHAT THE PROBLEM IS THAT WOULD CAUSES FIRE. I WANT FORD TO REFUND THE COST OF THE VEHICLE PLUS EXPENSES. I NOW RECALL SMELLING GAS FROM BEHIND THE CAR TWICE IN MID FEB.1999. *AK
NHTSA ID
719603
Incident
Apr 13, 1999
Electrical
Filed Oct 21, 1999
HORN HAS BEEN REPLACED THREE TIMES, AND THERE IS STILL NO SOUND. *AK
NHTSA ID
851448
Incident
Oct 21, 1999
Electrical
Filed Oct 21, 1999
THE FUSE CONNECTED TO THE A.C. ,SIGNALS,HEAT,AND CRUISE CONTROL KEEPS " GOING OUT " TIME AND TIME AGAIN. I HAD THIS PROBLEM CORRECTED 4 TIMES AND AGAIN IT HAPPENNED . I WAS ABOUT TO GO TO ABTRAINTION HEARING, BUT I GAVE FORD 1 MORE CHANCE WITH THERE CUSTOMER SERVICE ENGINEER. THIS IS DANGEROUS BECAUSE THE SIGNALS AND DEFROSTER NOT ENABLING SAFE DRIVING. I DON'T WHAT TO DO , I TRIED CALLING FORD AND THE DEALERSHIP AND THEY CAN'T FIX THIS PROBLEM CORRECTLY. PLEASE HELP ME.
NHTSA ID
713656
Incident
Sep 10, 1999
Body & structureHeating & air conditioningElectrical+4 more
Filed May 14, 1999
FRONT TAG BRACKET FALLING OFF/ REQUIRED REATTACHMENT. MJS
NHTSA ID
545583
Incident
Jul 21, 1998
Electrical
Filed Feb 1, 1999
SPARK PLUGS FAILED. *YC
NHTSA ID
607484
Incident
Aug 1, 1998
Electrical
Filed Dec 30, 1998
NOTICED CD & CASSETTE GETS VERY HOT AFTER 15/20 MINUTES OF PLAY.HEAT BUILD UP ON CD & CASSETTE IS UNUSAL AS I KNOW. WHEN I REPORTED TO DEALER SERVICE MANAGER, HE SAID "NEVER HEARD". LATTER THEY AGREED. FIRST TIME THEY DID NOT FIND ANYTHING WRONG. SECOND TIME THEY REPLACED THE UNIT. STILL IT IS HOT. THEY INFORMED ME ACCORDING TO FORD THIS HEAT BUILD UP IS NORMAL. I DISAGREE HEAT BUILD UP WILL DAMAGE THE TAPE & MAY EFFECT THE THE CD'S. HEAT IS ENEMY FOR AUDO EQUIPMENT.THIS KIND OF HEAT IS VERY UNUSAL, AS I KNOW. I HAVE THE OPPORTUNITY TO DRIVE DIFFERENT MANUFACURERS CAR, TRUCK ETC, BUT NOWHERE I SEE THIS HEAT BUILD UP.
NHTSA ID
701743
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own