2004 Mercury Mountaineer Powertrain (other) Problems

FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.

NHTSA ID

10837659

Incident

Jun 15, 2013

Mileage

135,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. HOWEVER, THE VEHICLE FAILED TO ACCELERATE PAST 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10660439

Incident

Nov 22, 2014

Mileage

99,000 mi

TRANSMISSION SOLENOIDS THREE TIMES, PAINT COMING OFF, PASSENGER SEAT TRIM CAME OFF, CRACKED REAR LIFT GATE, PASSENGER FRONT AND REAR DOOR WINDOWS, AND DRIVER SIDE REAR DOOR WINDOW DO NOT WORK. *TR

NHTSA ID

10655142

Incident

Apr 15, 2012

COLUMN MOUNTED GEARSHIFT SELECTOR BROKE OFF WHEN MOVING IT FROM DRIVE TO PARK. *TR

NHTSA ID

10649115

Incident

Oct 3, 2014

Mileage

82,500 mi

I HAD PICKED UP MY KIDS FROM DAYCARE AND I PUT MY VEHICLE IN REVERSE AND BACKED UP. WHILE BACKING UP I HEARD A LOUD POP AND I GOT OUT TO SEE BUT THERE WAS NOTHING VISIBLE. SO I PUT THE VEHICLE IN DRIVE AND AS I WAS GOING DOWN THE STREET MY VEHICLE AXLE BROKE AND MY TRUCK HIT THE STREET IN THE MIDDLE OF TRAFFIC. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID IT WAS MY AXLE AND MY DIFFERENTIAL HAD BROKEN ALSO, AM I AM LUCKY THAT I DIDN'T HAVE A BAD ACCIDENT WITH THE EXTEND OF THE DAMAGE OF THE DIFFERENTIAL. AFTER I FIXED THAT AND IT COST $2900. THAT STILL DID NOT FIX THE PROBLEM AND I HAD TO REPLACE THE TRANSFER CASE. THEN ALL THREE OF MY CADILLAC CONVERTERS HAD TO BE REPLACED. I HAVE HAD PROBLEM AFTER PROBLEM AND OH YEAH THE BACK REAR GATE HAS BEEN CRACKED LIKE THE MONTH AFTER I BOUGHT IT. *TR

NHTSA ID

10640980

Incident

Dec 7, 2012

Mileage

78,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXHIBITED A FORWARD JERKING MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOLENOID BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE DEFECT WAS NOT REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000. UPDATED 5/15/14*CN..UPDATED 05/21/14 *BF UPDATED 06/2/2014 *JS UPDATED 8/17/17*CN

NHTSA ID

10578976

Incident

Oct 3, 2005

Mileage

31,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE WHEEL DRIVE, THE VEHICLE FAILED TO UTILIZE THE FORWARD WHEEL DRIVE. IN ADDITION, THE VEHICLE BEGAN EXHIBITING SEVERAL FAILURES SIMULTANEOUSLY. THE POWER STEERING ASSIST FAILED, THE GEAR SHIFTER FAILED, AND THE TRANSMISSION WAS CAUSING THE VEHICLE TO JERK ABNORMALLY. ALSO, THE POWER WINDOWS HAD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE TRANSFER CASE AND TRANSMISSION NEEDED TO BE REPLACED. THE ADDITIONAL FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

NHTSA ID

10552687

Incident

Sep 12, 2012

Mileage

83,000 mi

I ACTUALLY MISSED TWO RECALL ON MY VEHICLE THAT I PURCHASED IN 2004. MY DEALER WHICH IS JOHNSON BROTHERS FORD/MERCURY ON IH 35 TEMPLE, TEXAS 76501. MY WIFE WAS UNLOADING TRUCK AND THE LIFTGATE PLUNGED DOWN ON HER WITHOUT ANY NOTICE. SHE SUFFERED MINOR INJURIES FROM INCIDENT. THE YEAR BEFORE OUR TAILGATE STARTED CRACKING IN 2006 . THE DEALER JOHNSON BROTHERS NEVER NOTIFIED ME OF THE TAILGATE RECALL OR THE RECALL #RQ8003 FOR THE LIFTGATE ISSUE IN 2008. THIS DEALER HAS BEEN THE WORST IVE SEEN SINCE BUYING MY FIRST NEW OR USED VEHICLE IN AMERICA. I ,[XXX], HAVE ONLY RECEIVED HELP CONCERNING OIL CHANGES , AND TIRE CHECKS SINCE 2004. POOR SERVICE CENTER FOR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR THE CONSUMER STATED THE TRANSMISSION OIL PAN WAS NEVER CHANGED AND THE DEALER CONTINUED TO TELL THE CONSUMER, ALL THE FLUIDS WERE FINE. HOWEVER, THE VEHICLE WOULD STALL WHILE IN DRIVE MODE.

NHTSA ID

10548964

Incident

Jul 7, 2008

Mileage

74,006 mi

THE TRANSMISSION IS SLIPPING BETWEEN GEARS, REVVING WAY HIGHER THAN NORMAL TO SHIFT AND WON'T GO INTO OVERDRIVE. MY RESEARCH OF THE PROBLEM SHOWS THIS IS A COMMON ISSUE ON FORD AND MERCURY VEHICLES IN THIS YEAR RANGE. *TR

NHTSA ID

10531624

Incident

Jul 23, 2013

Mileage

58,000 mi

2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE. *TR

NHTSA ID

10515402

Incident

Jun 6, 2013

Mileage

899,678 mi

TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED. *TR

NHTSA ID

10515171

Incident

Jun 4, 2013

Mileage

999,657 mi

I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS. *TR

NHTSA ID

10514957

Incident

Jun 3, 2013

Mileage

99,750 mi

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SHIFTER WOULD NOT SHIFT INTO PARK DUE TO A DEFECTIVE SHIFT CABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC ADVISED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE SHIFTER CABLE REPLACED. THE FAILURE MILEAGE WAS 140,000.

NHTSA ID

10477064

Incident

Aug 1, 2012

Mileage

140,000 mi

IN APRIL 2008 OUR TRANSMISSION WENT. IT WAS REBUILT WITH ALL FORD PARTS. IT'S HAS GONE AGAIN IN JULY 2012. FORD WILL NOT DO ANYTHING TO HELP ME. I WOULD LIKE A RECALL ON THIS MAKE AND YEAR AND MODEL . THIS IS THE 3RD TRANSMISSION. UNACCEPTABLE!!!!!!! I WANT REIMBURSEMENT FOR ALL 3 TRANSMISSIONS! *TR

NHTSA ID

10464762

Incident

Apr 22, 2008

Mileage

45,600 mi

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.

NHTSA ID

10454821

Incident

Apr 10, 2012

Mileage

143,000 mi

BEING HAVING PROBLEMS WITH REAR LIFT GATE [ NOT STAYING CLOSE, OPENS ANYTIME, IT WANTS TO BY ITSELF. MY TRANSMISSION PROBLEMS ERRATIC SHIFTING, HARD SHIFTING UP AND DOWN SHIFTING AND IN AND OUT SHIFTING ON REVERSE FROM PARK TO REVERSE PULLS VERY HARD. WHEN I BOUGHT THE CAR I TOLD THEM THEY LOOKED AT LIKE I DIDN'T KNOW WHAT I WAS SAYING THEY MADE AN APPOINTMENT FOR MECHANIC TO CHECK IT AND SAID IT WAS GOOD BUT IT WASN'T. I HAVE 84,000 MILES ON IT NEVER PULL A TRAILER WITH IT I'VE MADE 38 PAYMENTS ON IT. WHY DOES FORD PUTS A PRODUCT LIKE THAT AND ASKS ALOT OF MONEY FOR THE CAR THAT CAN'T EVEN MAKE TO 100,000 MILES THEY SHOULD BE OUT OF ACT. HOPE FORD WILL TAKE CARE OF THIS CARS. *TR

NHTSA ID

10437405

Incident

Nov 15, 2008

Mileage

64,000 mi

THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR

NHTSA ID

10435347

Incident

Nov 12, 2011

Mileage

84,000 mi

TRANSMISSION FAILED AT 58,000 AND WAS REBUILT ( NOT REPLACED) UNDER WARRANTY. NOW LESS THAN 24,000 MILES AND 27 MONTHS LATER AT 84,000 MILES, TRANSMISSION HAS FAILED AGAIN. THE REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. *TR

NHTSA ID

10435345

Incident

Nov 12, 2011

Mileage

83,000 mi

TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED. *TR

NHTSA ID

10429033

Incident

Feb 9, 2011

Mileage

91,000 mi

AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER. *TR

NHTSA ID

10404052

Incident

May 30, 2011

Mileage

114,000 mi

REAR DOOR PANEL CRACKED, VISUAL, THEN FOUND SEVERAL MORE 2004 MOUNTAINEERS WITH THE SAME CRACK, NOW A LAWSUIT HAS BEEN FILED AS CLASS ACTION, I HEAR A NOISE MECHANICAL GRIND FROM REAR OF VEHICLE, STOP BY A FORD DEALER TO GET A TRADE IN PRICE, AND SEE IF ANYTHING IS MENTIONED, THEY TELL ME TO GET MY CAR FIXED, !! NO MENTION THEY KNEW OF THE PROBLEMS, NOW I READ TRANSMISSION PROBLEMS, GLASS VISIBILITY PROBLEMS, CRUISE CONTROL FIRE, PROBLEMS MY CAR'S CRUISE QUIT WORKING, ON AND ON IT GOES, LISTS OF LISTS OF PROBLEMS, I KNOW CARS WEAR OUT BUT TO KNOW THERE ARE PROBLEMS AND HIDE THEM, NEEDS ACTION. *TR

NHTSA ID

10384070

Incident

Feb 11, 2011

Mileage

108,808 mi

2004 MERCURY MOUNTAINEER HAS HUB BEARING DEFECTS, TRANSMISSION DEFECTS, DRIVE TRAIN DEFECTS, REAR AXLE AND DIFFERENTIAL DEFECTS. THERE ARE THOUSANDS OF COMPLAINTS ABOUT THESE COMPONENTS OF MERCURY MOUNTAINEER AND FORD EXPLORER YET NHTSA DOES NOTHING. FORD WILL NOT FIX THESE PROBLEMS AND HAS BEEN DOING BAND AID FIXES UNDER WARRANTY. THEY DENY THERE IS A PROBLEM YET THERE ARE THOUSANDS OF COMPLAINTS ON THE VARIOUS WEB SITES. IT MAKES ME BELIEVE NHTSA IS IN BED WITH THE AUTO MANUFACTURERS AND REALLY DON'T CARE ABOUT THE PUBLIC. WHEELS FALL OFF CARS CAUSE HUB BEARINGS FAIL YET THERE IS NO RECALL.. FORD PUTS THE WRONG TRANSMISSION FLUID IN CARS, TRANSMISSION FAILS...THERE IS NO RECALL. REAR AXLE SEAL FAILS AND NO RECALLS WHY!!! *TR

NHTSA ID

10323883

Incident

Jan 11, 2005

Mileage

985 mi

REAR AXLE FAILURE AT 35,000 MILES. REPLACED BOTH REAR AXLE SHAFTS, BEARINGS, SEALS, CV BOOTS, AND COMPLETE DIFFERENTIAL WITH USED PARTS PER THE EXTENDED WARRANTY COVERAGE. *TR

NHTSA ID

10279037

Incident

Jul 16, 2009

Mileage

35,296 mi

OUR VEHICLE WAS PURCHASED IN JUNE 2008 AT DEALERSHIP NEARBY. WE WERE DRIVING HOME AND THERE WAS A GRINDING AND POPPING SOUND IN THE REAREND OF THE VEHICLE. IT WAS ME , MY HUSBAND, 3 MTH OLD AND 2 YR OLD OCCUPYING THE CAR. MY HUSBAND GOT OUT OF THE CAR AND STATED TO GET THE BABIES OUT OF THE CAR IN A HURRY IT WAS ON FIRE. WE GOT THE BABIES OUT AND RAN IN TO CALL 911 AND THE FIRE DEPT. THE FIRE WAS CONTAINED AND TOOK TO A LOCAL GARAGE AT THAT TIME I CONTACTED MY AUTO INSURANCE TO SEE IF THIS WAS SOMETHING THAT WOULD BE COVERED. THEY SENT AN AUTO ADJUSTER OUT TO LOOK AT IT. OUR INSURANCE DID HELP TO REPAIR THE REAR DIFFERENTIAL. THE REAR DIFFERENTIAL HAD GOT SO HOT IT EXPLODED CAUSING THE FIRE. THEN AFTER THE CAR WAS REPAIRED WE BEGAN TO HAVE PROBLEMS AGAIN AT THAT TIME I CONTACTED FORD MOTOR COMPANY. THEY EXPLAINED THEY COULD NOT REPLACE THE CAR BUT IF I TOOK TO A LOCAL FORD DEALER FOR DIAGNOSTIC THEY MAY CONSIDER REPAIRING. SO I DID AND THE WHOLE TRANSFER CASE HAS TO BE REPLACED AND FORD IS NOT PAYING FOR THE COST. I JUST DON'T WANT THIS EXPERIENCE TO HAPPEN TO ANYONE ELSE AND TO RISK THEIR LIVES JUST DRIVING THIS CAR AS A RESULT TO A FIRE. THE FIRE WAS CLOSE TO THE FUEL TANK. I DON'T THINK THIS CAR IS SAFE FOR US TO DRIVE I ALWAYS HAVE THAT FEAR IN MY MIND AND WORRYING ABOUT MY BABIES. NOW I HAVE THIS NEW PROBLEM WITH THE VEHICLE TO DEAL WITH. I HAVE TALKED TO SEVERAL PEOPLE AND ONE PARTICULAR COMPANY THAT HAS THE SAME TYPE OF VEHICLES WITH THE SAME PROBLEMS. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS. *TR

NHTSA ID

10259704

Incident

Dec 7, 2008

Mileage

66,000 mi

WHINING NOISE COMING FROM REAR END (REAR DIFFERENTIAL) OF VEHICLE. IT APPEARS THAT FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM BUT ARE NOT WILLING TO REPAIR THIS ISSUE FOR FREE. THIS PROBLEM IS WIDESPREAD, OVER MANY MODEL YEARS. *TR

NHTSA ID

10218809

Incident

Feb 13, 2008

Mileage

46,500 mi