Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 1999 Mercury Mystique submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY 1999 MERCURY MYSTIQUES DASH BOARD HAS COMPLETELY WARPED. IT HAS RENDERED THE DEFROSTER USELESS. I WAS NOT INFORMED OF ANY RECALL FOR THE DEFECT. I NOW UNDERSTAND THAT THE LINCOLN/MERCURY COMPANY DID ACKNOWLEDGE A DEFECT IN THE DASHBOARDS. WHAT REMEDY CAN I EXPECT ? *TR
I OWN A 1999 MERCURY MYSTIQUE. THE DASHBOARD HAS COME LOOSE AND WARPED SIGNIFICANTLY NEAR THE WINDSHIELD. THE PLASTIC PIECE THAT SURROUNDS THE DEFROST VENT HAS BROKEN. THE DEFROSTER NO LONGER WORKS SUFFICIENTLY DUE TO THE WARPED DASHBOARD BEING IN THE WAY. THE LOCAL DEALER TOLD ME THEY COULD FIX IT AT WHAT TO ME IS A SIGNIFICANT COST. I CANNOT AFFORD THIS AND IT IS OBVIOUSLY A DEFECT IN THE VEHICLE. *JB
SEE NHTSA ACTION NUMBER : DP06004. COMPLAINANT VEHICLE (MERCURY MYSTIQUE 1999) EXHIBITS THE IDENTICAL CONDITIONS. COMPLAINANT ATTEMPTED TO RECEIVE REPAIRS FROM AN AUTHORIZED MERCURY DEALER IN 2002, WAS (A) NOT TOLD OF ANY EXISTING FORD CAMPAIGN INVOLVING THE SUBJECT MATTER; AND (B) WAS TOLD THAT NOTHING COULD BE DONE FOR LESS THAN MULTIPLE THOUSANDS OF DOLLARS. SINCE THAT TIME, THE WARPAGE HAS WORSENED TO THE POINT WHERE THE GRILL FOR THE DEFROSTER WILL NO LONGER STAY IN PLACE, AND DEFROSTER PERFORMANCE TO THE DRIVER'S SIDE IS SEVERELY UNDERMINED DUE TO UNCONTROLLED AIRFLOW THROUGH THE OPENING TO THE DEFROSTER BLOWER. *NM
THE DASH BOARD OF MY 1999 MERCURY MISTIQUE IS WARPING TO THE POINT THAT MY FORWARD VISIBILITY IS OBSTRUCTED AND THE DEFROSTERS CANNOT EFFECTIVELY CLEAR THE WINDSHIELD. *AK
I HAVE NOT HAD ANY OF THESE PROBLEMS REPAIRED. MY MECHANIC SAID IT WOULD COST MORE THAN THE CAR IS WORTH, AND EVEN WORSE, IT ISN'T PAID FOR YET!!!!
HEATER DID NOT WORK PROPERLY. VEHICLE WAS TAKEN TO DEALER, AND THE BLOWER SWITCH WAS REPLACED. ALSO, CONSUMER HEARD A LOUD SQUEALING SOUND WHEN DEPRESSING THE BRAKES. ROTORS WERE REPLACED ON BOTH SIDES OF THE VEHICLE. THE DASHBOARD BEGAN TO RISE UP FROM THE DASHBOARD MOUNT. DEALER HAD NOT YET RESOLVED THE DASHBOARD PROBLEM. MANUFACTURER WOULD BE INFORMED OF THE MYRIAD OF PROBLEMS CONSUMER WAS HAVING.*AK
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, DEFROSTER IS NOT FUNCTIONING PROPERLY, AND WINDOWS ARE NOT BEING CLEARED.*AK
THE WINDSHIELD WIPERS DO NOT ALWAYS WORK WHEN NEEDED. I HAVE TAKEN THE CAR TO DEALERS SEVERAL TIMES SINCE PURCHASING CAR BUT NO REMEDY HAS BEEN FOUND FOR THE PROBLEM. *JB
THE DASHBOARD CURLS UP INTO THE WINDSHIELD WHICH CAUSES POOR VISIBILITY. THE DRIVER CANNOT SEE OVER THE DASHBOARD. THE PROBLEM WAS FIXED BEFORE UNDER WARRANTY. *AK
CONSUMER CALLED COMPLAINING WHILE DRIVING THE VEHICLE AT 60MPH, SUDDENLY THE BACK WINDSHIELD FALL OFF OF THE FRAME, DEALER HAS BEEN NOTIFIED . PLEASE PROVIDE FURTHER INFORMATION. TS
CONSUMER STATES VEHICLE'S DASHBOARD IS BUCKLED CAUSING DEFROSTER TO MALFUNCTION WHICH MAKES FRONT WINDSHIELD IMPOSSIBLE TO SEE THROUGH. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
WHEN DEFROSTER IS TURNED ON WHILE DRIVING VEHICLE LOSES POWER, BUT NOT TO THE POINT WERE VEHICLE HAS TO BE RESTARTED. DEALER HAS BEEN CONTACTED.*AK
THE PASSENGER'S SIDE WINDSHIELD WIPER EXTENDS INTO THE DRIVER'S FIELD OF VISION. ON THE UP STROKE ALL WATER ON THE PASSENGER'S SIDE IS PUSHED INTO THE DRIVER'S VIEW AREA, BLINDING THE DRIVER FOR ABOUT 1 SECOND BEFORE THE DRIVER'S SIDE WIPER ON DOWN STROKE REMOVES THE WATER. SO FOR EVERY CYCLE OF THE WIPERS THE DRIVER CAN NOT SEE THE ROAD FOR ONE SECOND DURING MODERATE TO HEAVY RAIN. THE PASSENGER SIDE WIPER SHOULD NOT EXTEND INTO THE DRIVER'S VIEW AREA ON ITS UP STROKE. *AK
VEHICLE EMITS STRONG ODOR WHEN HEATING/DEFROSTING/COOLING UNIT CAUSING NOSE BLEEDS,BURNING SENSATION IN PERSON EYES, NOSE, THROAT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .