Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 1999 Mercury Sable submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 48 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 48, in the owner's own words
VEHICLE SPRING FRACTURED BREAKING THE BOTTOM PART OFF THE COIL SPRING ON THE FRONT LEFT DRIVERS SIDE OF THE CAR.THE LEFT FRONT IS NOW LOWER AND TIRES SHOW WEAR. I HAVE STOPPED DRIVING AS A RESULT. *TR
MY 99 SABLE GS HAS A RECALL ON THE FRONT COIL SPRINGS AND FORD WILL NOT REPLACE THEM BECAUSE IT HAS EXCEEDED THE TIME FRAME. WHICH IS RIDICULOUS! I NEVER EVEN RECEIVED A RECALL NOTICE ON THE CAR WE FOUND THE RECALL ONLINE. ALSO THE REAR COIL SPRINGS ARE BROKEN AND THE TIRES ARE MESSED UP AND FORD WON'T RECALL THEM IF SALT IS GOING TO GET IN THE FRONT COIL SPRINGS AND MAKE THEM CRACK THEN WHAT MAKES YOU THINK THAT IT WON'T GET IN THE REAR? WE HAVE SMALL CHILDREN AND ARE WORRIED ABOUT THEIR SAFETY. WE WILL BE GETTING A LAWYER AND FILE A COMPLAINT THROUGH HIM BECAUSE THIS CAR IS NOT SAFE FOR ANYONE TO BE IN LET ALONE CHILDREN. I THINK THEY SHOULD WORRY ABOUT SAFETY AND NOT MASS PRODUCTION. *TR
SUB FRAME RUSTED THROUGH AROUND FRONT LOWER CONTROL ARM BOLTS CAUSING EXCESSIVE PLAY IN STEERING AND POSSIBLE SEPARATION OF CONTROL ARM FROM SUB FRAME. FRONT MOUNT BOLT IS RECESSED 1/2 INCH IN TO THE SUB FRAME WHERE WATER/SALT CAN COLLECT AND HAS NO WHERE TO DRAIN. *TR
FRONT COIL SPRING ON A '99 SABLE, THE RECALL WAS ONLY GOOD UP TO 150 MILES AND MY CAR ALREADY HAD 197 MILES. FORD WOULD NOT PAY FOR THE SPRING BECAUSE THE HAD A RECALL LIMIT. I HAVE DRIVEN OVER 1.3 MILES NEVER BROKE A SPRING. HOW CAN FORD SET A LIMIT FOR THIS RECALL. *JB
I TOOK MY CAR TO THE DEALER TO HAVE A REAR SUSPENSION SQUEAK DIAGNOSED AND REPAIRED. THE MECHANIC DISCOVERED THAT A BROKEN REAR COIL SPRING WAS THE CAUSE OF THE SQUEAK. THE PART OF THE SPRING THAT RESTED IN THE SPRING SEAT HAD FRACTURED SEVERAL INCHES FROM THE END OF THE COIL. THE MECHANIC RECOMMENDED REPLACING BOTH COIL SPRINGS TO REDUCE THE RISK OF THE UNBROKEN SPRING FRACTURING, PUNCTURING THE TIRE AND CAUSING AN ACCIDENT. I PAID FOR REPLACEMENT OF BOTH COIL SPRINGS AND HAD THE REAR STRUTS REPLACED AT THE SAME TIME TO RESTORE THE CAR'S ORIGINAL RIDE QUALITY. *JB
FRONT SPRING FAILURE, TIRE DAMAGE. *NM
CONSUMER HAD COIL SPRING SHIELDS INSTALLED UNDER SAFETY RECALL, VEHICLE WOULD MAKE A LOUD NOISE WHEN HITTING A DIP. *TS THE SHIELDS THAT WERE INSTALLED UNDER THE RECALL WAS CAUSING THE NOISE, SO THEREFORE THE CONSUMER REQUESTED THAT THE DEALER REMOVE THEM. ONCE THEY WERE REMOVED, THE NOISE STOPPED. THE DEALER DID ADVISE THE CONSUMER THAT DRIVING WITHOUT THE SHIELDS COULD BE VERY DANGEROUS. *JB
DT: THE CONSUMER RECEIVED RECALL 04517 FROM FORD IN AUGUST 2004. TRIED LAST YEAR TO HAVE RECALL REPAIRS DONE, BUT FORD INFORMED THE CONSUMER THEY DID NOT HAVE THE PARTS IN. NOW, THEY HAVE THE PARTS AND WANTED TO CHARGE THE CONSUMER FOR THE PARTS THAT HAVE TO BE TAKEN OFF. RECEIVED ANOTHER POSTCARD IN MAY 2005 SAYING THAT THE DEALER COULD NOW ORDER THE PARTS. TOOK THE VEHICLE TO DEALER ON AUGUST 22, 2005 BECAUSE THEY JUST GOT THE PARTS FOR THE VEHICLE. CONTACTED MANUFACTURER, THEY SAID THE LINKAGE WERE NOT PART OF THE RECALL, BUT HAD TO REMOVE THE OLD COIL SPRINGS ORDER TO PUT THE NEW ONES ON. *AK
DT : THE FRONT PASSENGERS SIDE COULD HEAR A NOISE COMING FROM THE TIRE. TOOK VEHICLE TO THE SHOP, AND THEY SAID SPRING BROKE AND THE FIXED IT WITH A USED PART. *AK
NHTSA RECALL CAMPAIGN 04V332000; FORD ISSUED A FRONT COIL SPRING RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT HAD THE LEFT FRONT COIL BREAK OFF. FORD WAS NOT WILLING TO REPAIR THE COIL SINCE IT WAS A BREAK AND NOT A FRACTURE OF THE PART.*AK
CONSUMER RECEIVED RECALL CAMPAIGN 04V332000 CONCERNING FRONT COIL SPRING. NO PARTS WERE AVAILABLE. SERVICE MANAGER MAGARET. *AK THE CONSUMER WAS TOLD THAT THE PROBLEM COULD NOT BE FIXED UNTIL IT BROKE. *TC
NHTSA RECALL CAMPAIGN 04V332000 CONCERNING COIL SPRINGS. OWNER STATED THAT THE DEFECT HAD BEEN REPAIRED. HOWEVER, THE GUARD COVERING THE COIL SPRING FAILED TO PREVENT THE BROKEN SPRING FROM DAMAGING THE TIRE. THIS DEFECT HAD OCCURRED TWICE. *AK
'RECALL CAMPAIGN' ISSUED FOR 1999-2001 TAURUS AND SABLE, 3 DIFFERENT DEALERS PARTS NOT AVAILABLE AND UNAWARE OF ANY RECALL. *BF RECALL #04V332000. *SC
'RECALL CAMPAIGN' CONCERNING FRONT COIL SPRING. *BF RECALL CAMPAIGN #04V332000. *SC THE CONSUMER EXPERIENCED THE FAILURE PRIOR TO THE RECALL. THE CONSUMER WAS REIMBURSED, HOWEVER THE CONSUMER WANTED THE OTHER COIL SPRING REPLACED, BUT WAS TOLD HE WOULD HAVE TO WAIT FOR THE PART TO BECOME AVAILABLE *JB
NO PARTS WERE AVAILABLE FOR RECALL 04S17 CONCERNING COIL SPRING. DAVE ALLAN 603-434-0341. *AK
WHILE WAITING TO HAVE THE FRONT COIL SPRING RECALL 04V332000 PERFORMED, THE FRONT LEFT COIL SPRING BROKE AND CUT THE FRONT LEFT TIRE. THE DEALERSHIP DOESN'T KNOW WHEN THE RECALL PART WILL BE AVAILABLE TO PERFORM THE RECALL. *JB
CONSUMER RECEIVED RECALL CAMPAIGN NOTICE NOTICE 04V332000 CONCERNING FRONT COIL SPRINGS. NO PARTS WERE AVAILABLE. SERVICE MANAGER JOE. *AK
THE CONSUMER RECEIVED A RECALL FOR THE FRONT COIL SPRING. TO DATE NO CONTACT HAS BEEN MADE AS THE LETTER STATED AND NO PARTS HAVE BEEN RECEIVED BY THE DEALER. NHTSA RECALL FRONT COIL SPRING 04V332000. *NM
" NHTSA RECALL CAMPAIGN 04V332000" CONCERNING FRONT COIL SPRING SHIELD. CONSUMER RECEIVED A RECALL LETTER FOR THE FRONT COIL SPRING SHIELD. TO DATE NO PARTS HAVE BEEN MADE AVAILABLE FOR THE REPAIRS.*AK
WHILE BACKING OUT OF THE DRIVEWAY FRONT COIL SPRING BROKE, DAMAGING THE FRONT LEFT TIRE. CONSUMER RECEIVED A RECALL NOTICE FOR THE FRONT COIL SPRING SHIELD.04V332000/FRONT COIL SPRING. CURRENTLY, THE PARTS NEEDED FOR REPAIR WERE UNAVAILABLE. CONSUMER CONTACTED THE MANUFACTURER, WHO ADVISED CONSUMER TO CONTACT THE DEALERSHIP. CONSUMER CONTACTED THE DEALERSHIP, WHO URGED CONSUMER TO KEEP CONTACTING HIM FOR AVAILABILITY OF PARTS. *AK
NHTSA 04V332000 CONCERNING FRONT COIL SPRINGS. NO PARTS WERE AVAILABLE.*AK
NHTSA CAMPAIGN 04V332000; FORD ISSUED A FRONT COIL RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE DEALER DID NOT HAVE THE PARTS AVAILABLE IN ORDER TO DO REPAIRS.*AK
NHTSA CAMPAIGN 04V332000; MERCURY ISSUED A FRONT COIL SPRINGS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER STILL DOES NOT HAVE THE PARTS AVAILABLE TO REPAIR THE VEHICLE. *JB
WHILE PULLING OUT OF THE DRIVEWAY THE FRONT DRIVER'S SIDE COIL SPRING BROKE. AS A RESULT, THE TIRE WAS PUNCTURED. VEHICLE HAD TO BE TOWED TO THE DEALER. *AK
CAR WAS TWO YEARS OLD WHEN PURCHASED, AND HAD 60K MILES. I NOTED THAT CAR WOULD SHAKE, ESPECIALLY DURING BRAKING. I ALSO NOTED THAT VEHICLE PULLED TO ONE SIDE DURING BRAKING. I TOOK CAR TO SHOP AND FOUND THAT THE BRAKE DISCS HAD TO BE TURNED DUE TO WARPAGE. (I WAS TOLD THAT THIS WAS COMMON ON THESE VEHICLES, INCLUDING TUARUS') THIS ELEVIATED MOST OF THE PROBLEMS, BUT WAS TOLD THAT THE TIE RODS, AND TIE ROD ENDS WERE WORE OUT AND HAD TO BE REPLACED. I PERSONALLY LOOKED AT THE ORIGINAL TIE RODS AFTER THEY WERE REPLACED AND NOTED THAT THEY WERE WORE OUT. THIS PROBLEM COULD HAVE POSSIBLY RESULTED IN PREMATURE BRAKING AND LOSE OF CONTROL OF THE VEHICLE. THERE WAS A NOTABLE DIFFERENCE IN THE BRAKING DISTANCE AND ABILITY TO CONTROL VEHICLE AT HIGHER SPEEDS. I STILL HAVE THE ORIGINAL TIE RODS, AND ENDS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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