2003 Mid Bus Guide Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Mid Bus Guide, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure1100.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
WE RECEIVED 9 RECALL LETTERS ON JANUARY 14, 2004 THAT WOULD AFFECT 9 OF OUR 2003 MID-BUSES. IT STATED THAT THERE WERE SEVERAL JOINT STRENGTH SEAMS IN MID BUS PRODUCTION OF SCHOOL BUSES THAT MAY NOT MEET THE MINIMUM JOINT STRENGTH NEEDED IN A SCHOOL BUS. WHAT THAT MEANS THAT, IF THE BUS WERE TO BE IN AN ACCIDENT AND ROLL OVER, THE SEAMS MAY NOT HOLD AND THE BUS WOULD COME APART. WE IMMEDIATELY CONTACTED OUR DEALER TO HAVE THE BUSES REPAIRED AND WERE TOLD THAT THEY COULDN'T DO ANYTHING UNTIL MARCH, 2004. I CALLED THEM AGAIN IN MARCH AND WAS TOLD THAT THE PARTS WOULD NOT BE THERE UNTIL MAY AND THAT WE MAY HAVE TO DRIVE THEM TO PHOENIX TO HAVE THEM REPAIRED. WE PURCHASED THE BUSES THROUGH I-10 INT'L, 2802 N. FLOWING WELLS RD., TUCSON, AZ, 85705. THE LETTER ALSO STATED THAT THE PROJECTED TIME FOR THE SERVICE AND REPAIRS WOULD BE 4 HOURS. I-10 REPAIRED 4 OF OUR BUSES IN JULY, 2004, 7 MONTHS AFTER THE RECALL, BUT NOW REFUSE TO TOUCH THE OTHER 5 BECAUSE IT WAS ACTUALLY TAKING THEM 11 HOURS TO REPAIR THEM, OR 7 HOURS THAT THEY WOULDN'T BE PAID FOR. WE ARE CAUGHT IN THE MIDDLE. WE JUST WANT TO HAVE OUR BUSES REPAIRED LIKE THEY SHOULD BE. CAN YOU HELP US?*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .