2019 Mitsubishi Eclipse Cross Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2019 Mitsubishi Eclipse Cross, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical417.4%
- Airbags417.4%
- Brakes313.0%
- Steering313.0%
- Powertrain (other)28.7%
- Other / unspecified14.3%
- Seat belts14.3%
- Transmission14.3%
- Driver assistance14.3%
- Engine14.3%
- Fuel system14.3%
- Exterior lighting14.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated that prior to the loss of motive power, there were unknown warning lights illuminated. Additionally, the contact stated that when the vehicle was started, the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken for an oil change; however, the vehicle was not diagnosed or repaired. The contact had not taken the vehicle to a dealer or to an independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
Brakes are season up at only 42,000 miles
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Without any warning after traveling downstate with our family the transmission let go. Never any warning lights, no transmission slippage. We went into a store and when we left the car wouldn't move. Mitsubishi dealer gave me a quote for a new transmission, and it cost what I owe on the car.
The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated that prior to the loss of motive power, there were unknown warning lights illuminated. Additionally, the contact stated that when the vehicle was started, the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken for an oil change; however, the vehicle was not diagnosed or repaired. The contact had not taken the vehicle to a dealer or to an independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
THE 1ST DAY I PURCHASED MY CAR, IT WAS PULLING TO ONE SIDE AND SWAYING FROM LEFT TO RIGHT. BECAUSE I PURCHASED MY CAR LATE ONE SATURDAY EVENING, AND THE DEALERSHIP CLOSED UNTIL THE FOLLOWING MONDAY, I COULDN'T MAKE A REPORT UNTIL THAT MONDAY MORNING. THE 'HEAD' MECHANIC AT THE DEALERSHIP TOOK MY CAR FOR A DRIVE WITH ME RIDING WITH HIM, AND STATED, 'THE PULLING AND SWAYING YOU FEEL IS NORMAL. THE WAY THESE CARS ARE MADE WERE COMPUTERIZED THIS WAY.'. BECAUSE I'M NOT FAMILIAR WITH CARS, I TOOK THE MECHANIC AT HIS WORD UNTIL ABOUT 1.5 MONTHS LATER I LOST CONTROL OF MY CAR SLIDING PARTIALLY OFF THE ROAD. I FILED A COMPLAINT WITH MITSUBISHI @ 1-888-648-7820, FILE [XXX]. I HAVE NOT RECEIVED A RESOLUTION TO THIS PROBLEM, AND I HAVE BEEN GETTING THE RUN AROUND EVER SINCE. IT'S BEEN ALMOST 4 MONTHS NOW. I SPOKE WITH MARIUS AT MITSUBISHI MANUFACTURING, AND THEN I WAS REFERRED TO LARRY JOHNSON AT DON HERRING MITSUBISHI IN IRVING TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
WHEN I PLUG MY PHONE IN AND SET IT ON THE PASSENGERS SEAT , THE PASSENGERS SIDE AIRBAG AND SEAT-BELT SYSTEM ACTIVATE. THE AIRBAG LIGHT TURNS ON LIKE SOMEONE IS SITING THERE , AND THE FASTEN SEAT BELT LIGHT FLASHES. IF I LIFT THE CHARGING PHONE OFF THE SEAT AND SET IT IN THE CENTER CONSUL , THE SYSTEM RETURNS TO NORMAL - AIRBAG LIGHT AND FASTEN SEAT-BELT LIGHT TURN OFF. I HAD THE SYSTEM CHECKED OUT AT MY DEALERSHIP AND THEIR CONCLUSION IS TO NOT SET ANYTHING ON THE PASSENGERS SEAT , AND IT DOES STATE IN OWNERS MANUAL TO NOT SET ANYTHING ON THE PASSENGERS SEAT. HOWEVER THIS ISSUE ONLY OCCURS WHEN THE PHONE IS PLUGGED IN AND SITTING ON PASSENGER SEAT. THE ISSUE DOES NOT HAPPEN IF ANY OTHER OBJECT IS PLACED ON THE PASSENGERS SEAT OR IF THE PHONE IS UNPLUGGED AND SITTING ON PASSENGER SEAT. THIS ISSUE WILL HAPPEN WEATHER THE CAR IS IN PARK OR DRIVING. THE ISSUE DID NOT BEGIN TO HAPPEN UNTIL APPROXIMATELY 30 DAYS AFTER I BOUGHT THE VEHICLE NEW ON JULY 24 , 2020. NOW THE ISSUE HAPPENS CONSISTENTLY , BUT NOT EVERY TIME.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
VEHICLE WOULDN'T STAR IT WAS REPROGRAMMED FOR DELAY START ENGINEREPAIR 20MIZ
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
BOUGHT THE CAR FROM DEALER IN LASVEGAS AN THE BACK SEAT AIRBAGS HAD BEEN TAMPERED WITH, THE CAR HAD ABOUT 13,500 MILES ON CAR FROM A RENTAL AGENCY BUT CAR DEALER HAD CAR BACK AN OFFERED THE 60,000MILE GUARANTEE ON CAR FOR THE REMAINING MILES WHEN I CALLED DEALER IN ST. LOUIS,MOI SAID EMERGENCY LIGHT JUST STARTED COMING ON WHEN I GOT HOME FROM LASVEGAS .MY DEALER THOUGHT MAYBE AN ANIMAL HAD CHEWED THROUGH WIRES IN BACK SEATS BUT WHEN THEY CHECKED THEY FOUND OUT THAT SOMEONE HAD CUT THE WIRES AN TAPED THEM BACK TOGETHER, AN SAID THEY COULD NOY FIX THEM BECAUSE SOMEONE HAD TAMPERED WITH THEM.ALSO THE DEALER IN LASVEGAS DID A HIGH PRESSURE SALES ROUTINE ON US TO SELL US EXTRA INS. ON THE REST OF THE CAR SO IF SOMETHING WAS WRONG THEN IT WOULLD BE COVERED, NO MATTER WHAT IT WAS AT FIRST THEYWANTED ABOUT ANOTHER $4000 BUT I SAID I WOULD NEVER PAY THAT MUCH BUT THEN THEY CONTINUED TO PRESSURE US TO BUY IT UNTIL I AGREED TO PAY EXTRA OVER $2000 FOR ALL REST OF CAR INSURANCE. THE DEALER ON ST . CHARLES ROCK ROAD DID THE INSPECTIONS IN ST.,LOUIS COUNTY MO. THEY TOOK PICTURES AN DOCUMENTED ALL OF WHAT THEY DID TO THE CAR .THE ONLY THING I COULD GET THE DEALER TO FIX WAS OIL FILTER WAS ALSO PUT ON CAR FROM LASVEGAS DEALER BUT IT WAS NOT AN AUTHORIZED OIL FILTER SO THE LAS VEGAS DEALER AGREED TO PAY FOR OIL FILTER AND OIL CHANGE TO ST LOUIS MO DEALER . LAS VEGAS DEALER SAID THEY WOULD NOT HAVE ANYTHING ELSE FIXED EVEN THOUGH THEY SAID THEY DID NOT KNOW WHO COULD HAVE CUT THE WIRES AN THEN TAPED THEM BACK. ALSO I WENT ON LINE TO SEE REPAIR RECORDS OF CAR RENTAL COMPANY AND LAS VEGAS DEALER BUT NONE OF THEIR RECORDS SAID THEY HAD DONE ANY REPAIRS TO THE AIRBAGS AT ALL, SO THEY ASSUMED THAT SOMEONE ELSE DID THIS, BUT WHY WOULD I BUY EXTRA INS COVERAGE AND THEN TRY TO DO SOMETHING I HAD NO IDEA TO FIX WHEN I HAD PAID FOR IT TO BE DONE BY THE DEALER???????????NOT SURE OF DATES?????
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
know every motor is different and many resources have different stats, The engine in my 2019 Eclipse Cross has excessive oil consumption. The engine is consuming approximately 2.5-quarts (2.3-liters) of oil in approximately 2,500 to 3,000-miles (4,000 to 4,828-kilometers). The vehicle is approximately 4-years old and less than 50,000-miles. Using the best mileage in Mitsubishi's favor and an average of 30 mpg (my car computer has my average mileage higher) the oil consumption rate is at 0.6% for the engine. Ibut the common accepted stat for passenger car oil consumption is 0.05% for new motors. Mitsubishi's motor is consuming 12-times what is considered normal for a motor. This is a well documented problem on the internet, with repairs already required in Australia. Mitsubishi will not contact me (or the Dealer Service Center) back regarding this issue.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
THIS VEHICLE IS A SAFETY HAZARD TO ANYONE ON THE ROAD, ESPECIALLY THE DRIVER AND PASSENGER OF SAID VEHICLE. IT HAS BEEN IN AN OUT OF THE SHOP FOR A MULTITUDE OF ISSUES. IT HAS AN ISSUE THAT CANNOT BE FIXED OF A FAULTY GAS READING CAUSING A PERSON TO NEVER KNOW HOW MUCH GAS THEY TRULY HAVE CAUSING THEM TO OVERFILL OR RUN OUT. MITSUBISHI IS AWARE OF THE ISSUE YET DOES NOT HAVE A FIX SO THIS IS AN ONGOING ISSUE THAT HAS RESULTED IN DEALERSHIP PUTTING LOTS OF MILES ON TO DIAGNOSE WITH NO PREVAIL AS WELL AS THE VEHICLE BEING IN THE SHOP ON A REGULAR BASIS. ISSUE TWO AND MOST RECENT ON JULY 16 WHILE TRAVELING AT 80 MPH ON THE INTERSTATE THE ELECTRICAL SYSTEM STARTED TO GLITCH RESULTS IN MIRRORS OPENING AND CLOSING, DOORS LOCKING AND UNLOCKING AND ELECTRICAL SYSTEM CLICKING NOISES. THE FOLLOWING DAY AGAIN AT HIGH SPEEDS ON A BUSY METRO INTERSTATE WHILE USING GPS THE VEHICLES ENTIRE ELECTRICAL SYSTEM STARTED TO CYCLE ON AND OFF. (WHILE THESE ARE THE TWO CURRENT ONGOING ISSUES I HAVE A STACK IF REPAIR ORDERS OF OTHER ISSUES SUCH AS VEHICLE SHAKING ABOVE 60MPH, ELECTRICAL ISSUES WITH THE MIRRORS, CLUNKING NOISES UPON TURNING, YOU NAME IT! THIS SPECIFIC VEHICLE SHOULD NOT BE ON THE ROAD!) I CAN SEND FUTHER DOCUMENTATION AS REQUIRED AS IT EXCEEDS MAX UPLOAD.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I WAS DRIVING MY VEHICLE ON 11/12/19, PRESSES THE BRAKES IN PREPARATION TO MAKE A TURN. THE BRAKES FAILED AND WOULD NOT STOP THE VEHICLE , THE ABS , BRAKE ASSIST AND HILL ASSIST DID NOT WORK, WHICH RESULTED IN ME BEING UNABLE TO STOP THE VEHICLE . THE END RESULT WAS ME GETTING INTO A COLLISION CAUSING OVER $4000 WORTH OF DAMAGE TO MY VEHICLE , WITH IT ONLY HAVING 865 MILES AT THE TIME . WHEN I BOUGHT THE VEHICLE THE HEADLIGHTS ALSO DIDN'T WORK, ALTHOUGH THE VEHICLE WAS PURCHASED BRAND NEW. PLEASE NOTE WHEN THE COLLISION OCCURRED I WAS DRIVING ON THE STREET .
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .