RoadVitals

2015 New Flyer XT40

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 10, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Dec 20, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 New Flyer XT40, most frequently naming the body & structure, electrical and fuel system categories. 3 safety recalls have been issued covering this model year; and 22 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Electrical133.3%
  • Fuel system133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V943000

STEERING:COLUMN

Dec 20, 2022
746 units potentially affected
The defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2022 XDE35, XDE40, XDE60, XE40, XN40, 2017-2022 XE60, 2014-2022 XT40 and XT60 transit buses equipped with a double tilt steering column. The steering column connection to the upper steering shaft may become loose.
The risk: A loose steering shaft can cause a loss of steering, increasing the risk of a crash.
The remedy: Dealers will replace the steering column and shaft components, free of charge. Owner notification letters were mailed on February 1, 2023. Owners may contact New Flyer's customer service at 1-204-224-6706. New Flyer's number for this recall is R22-035.
New Flyer of America, Inc.Manufacturer number R22-035View on NHTSA.gov
16V223000

ELECTRICAL SYSTEM:SOFTWARE

Apr 19, 2016
1,897 units potentially affected
The defect: New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2013 C40LFR, XN35, 2014-2016 XD35, XD60, XDE40, 2015-2016 XD40, XDE60, 2014 XDE35, 2013-2015 XE40, 2013-2016 XN40, XN60, and 2014-2015 XT40, and XT60 transit buses. These buses have an Electric Transit Operator (ETO) controller that controls the bus door motor function which may have a software defect which can cause failure of the rear door guide roller linkage resulting in a bus' rear door opening unexpectedly while the bus is in motion.
The risk: If the rear bus door opens unexpectedly while the bus is in motion, there is an increased risk of injury for the passengers.
The remedy: New Flyer will notify owners, and dealers will install a firmware upgrade, and replace the roller bracket plates, free of charge. The recall began on May 4, 2016. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R16-005.
New Flyer Industries Ltd.Manufacturer number R16-005View on NHTSA.gov
15V333000

STRUCTURE:BODY:DOOR

Jun 1, 2015
1,147 units potentially affected
The defect: New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2013 C40LFR, XE40, XN35, and XN60, 2014 XD35, XDE40, and XT60, 2014-2015 XD60, and XT40, 2013-2014 XDE35, and XN40, and 2015 XDE60 transit buses. These vehicles have door controller assemblies that may have a software defect which can cause the rear passenger doors to open, without warning, when the bus accelerates from a stopped position.
The risk: If the rear bus door opens while the bus is in motion, there is an increased risk of injury for the passengers.
The remedy: New Flyer will notify owners, and dealers will update the Door Controller Assembly software, free of charge. The recall began on June 24, 2015. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R15-006.
New Flyer Industries Ltd.Manufacturer number R15-006View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureElectricalFuel system
Filed Jul 10, 2016
Fire reported1 injury reported

I AM AN ATTORNEY IN THE SEATTLE AREA AND MY CLIENT, WHILE AT WORK PERFORMING MAINTENANCE ON A CERTAIN NEW FLYER BUS/COACH, WAS ELECTRICALLY SHOCKED/ELECTROCUTED/INJURED. I BELIEVE THAT THIS BUS WAS PART OF A BATCH THAT WERE PUT INTO SERVICE AND ON THE ROAD AND CARRYING PASSENGERS WITH THE KNOWLEDGE OF KING COUNTY METRO TRANSIT, AND THE MANUFACTURER, NEW FLYER THAT THE BUSES/COACHES WERE DEFECTIVE AND UNFIT FOR USE AND PRESENT A DANGER TO ANYONE (RIDERS & MAINTENANCE PERSONNEL, ET AL.,) WHO CAME INTO CONTACT WITH THESE BUSES/COACHES. TO MY KNOWLEDGE, THESE BUSES/COACHES REMAIN IN SERVICE IN A DANGEROUS CONDITION WITH THE KNOWLEDGE OF BOTH NEW FLYER AND KING COUNTY METRO TRANSIT. ## VIN FAILED ## NEW FLYER COACH, AT LEAST, SERIES "4000" PURCHASED BY KING COUNTY METRO FROM NEW FLYER ##

NHTSA ID
10883836
Incident
Jun 6, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSIB 22-13 Rev B

STEERING

Service bulletin increasing the torque value of a joint in a double-tilt steering column spline shaft.

ITS58950

SUSPENSION

Technical Instruction describing how to remove and replace the front suspension air springs,

SMB188

ELECTRICAL SYSTEM; EQUIPMENT; SERVICE BRAKES, AIR

Service Manual Bulletin provides revised information for the Preventive Maintenance on specifically equipped vehicles with the Powerex belt driven air compressor.

SMB186

EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Service Manual Bulletin providing revised, corrected or additional information for the Preventive Maintenance on buses specifically equipped with a Powerex direct drive air compressor.

SMB187

ELECTRICAL SYSTEM

Service Manual Bulletin which stresses the need for safety when performing maintenance on the high voltage systems on your New Flyer vehicle.

PMB049

EQUIPMENT

This Parts Manual Bulletin provides new part number information for the moveable arm kit for the Kongsberg brake and accelerator assembly on specifically equipped vehicles.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

New Flyer XT40 by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2021010—
2020010—
2019010—
2018020—
2017020—
2016010—
2015Viewing130—
2014030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.