Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2009 Nissan Murano submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The contact owns a 2009 Nissan Murano. The contact stated while driving approximately 67 MPH, the sunroof suddenly detached. The dealer was contacted and stated that the sunroof needed to be replaced. The contact also contacted a certified auto body shop that stated the same. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000.
The backup camera only works at night and even then it is grainy. During the day I can only see a green screen with the yellow and red guidelines. But not what is actually behind my vehicle. This is very dangerous and makes backing this 2009 Nissan Murano SUV difficult. It's a large vehicle with blind spots. The main reason I bought the car was because it has a backup camera installed. I have seen blogs with same complaint. Nissan offers no help or solution. Have been told I would have to buy a whole new camera and dash navigation screen. Very expensive.
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE OPERATING THE VEHICLE, THE DRIVER SIDE SUN VISOR FAILED TO REMAIN SECURE AND WOULD FALL DOWN. THE FAILURE HINDERED THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO HALL NISSAN IN VIRGINIA BEACH, VA WHERE IT WAS DIAGNOSED THAT THE VISOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 39,000.
MY SUNROOF OVER DRIVER AND PASSENGER SEATS LITERALLY EXPLODED WHILE DRIVING ON INTERSTATE- SUNNY 38 DEGREE DAY, NOT UNDER A BRIDGE OR NEAR OTHER CARS . THE NOISE WAS DEAFENING, AND GLASS CAME CRASHING ON MY (THE DRIVER) HEAD AND ON THE CHILDREN IN THE BACK SEAT. THE ROOF EXPLODED UPWARD LIKE A VOLCANO. NOTHING HIT THE ROOF, AS WE WERE SHAKEN BUT ABLE TO PULL OVER AND CHECK THE CAR FOR ANY EVIDENCE OF SOMETHING CRASHING INTO SUNROOF. BUT THE ROOF EXPLODED UPWARD AND OUTWARD AS IT BECAME OBVIOUS THAT A LARGE CHUNK OF GLASS FROM ROOF WAS MISSING. THE SUNROOF WAS CLOSED, BUT THE SUN SHADE WAS OPEN. REPORTED PROBLEM TO NISSAN, BUT THEY HAVE YET TO GET BACK TO ME. THIS IS A MAJOR PROBLEM AND A HUGE SAFETY CONCERN. THIS PROBLEM SEEMS TO STEM FROM A PRESSURE PROBLEM WITHIN THE MURANO. THIS IS EXTREMELY DANGEROUS!! SUNROOF IS BEING REPLACED, BUT I'M NOW TERRIFIED TO DRIVE MY CAR, SEEING AS HOW THIS CAN HAPPEN AGAIN, AND WE MAY NOT BE AS FORTUNATE TO PULL OVER SAFELY AND MAKE IT TO SIDE OF ROAD! NISSAN MUST DEAL WITH THIS PROBLEM! THIS CAN POTENTIALLY BE A FATAL FLAW ON THE MURANO. *TR
AS I WAS DRIVING INTO THE PARKING DECK IN CHARLOTTE AND THE SUNROOF ON MY 2009 MURANO EXPLODED. I AM SURE IT WAS NOT HIT BY ANY ROCK OR OTHER OBJECT BECAUSE I WAS PARKING. LUCKILY, MY FIVE YEAR OLD DAUGHTER AND WIFE WERE NOT WITH ME BECAUSE THIS SCARED ME. THE GLASS CRACKED ALL THE WAY AROUND AND I WAS NOT SHOWERED WITH GLASS AS THE SUNSCREEN WAS CLOSED. IF I WERE ON THE HIGHWAY, I WOULD HAVE WRECKED NOT KNOWING WHAT THIS WAS OR COMING FROM. THIS IS A SAFETY ISSUE. I WAS ABLE TO GET OUT IN THE PARKING DECK AND TAKE PICTURES. AS I DROVE BACK TO COLUMBIA, SC, MOST OF THE LOOSE GLASS BLEW OFF LEAVING A LARGE HOLE ON THE TOP AND OTHER DRIVERS WERE STARTLED WITH WHAT WAS HAPPENING. THIS HAS TO BE ADDRESSED BECAUSE I HAVE KEPT MY CAR UP TO DATE WITH THE NECESSARY SERVICES. THIS IS DEFINITELY A HAZARD THAT COULD PLACE LIVES IN JEOPARDY. APPARENTLY, THIS IS AN ONGOING SITUATION. I HAVE CONTACTED A LAWYER FOR ASSISTANCE IF NISSAN NORTH AMERICA DOES NOT ADDRESS THIS CONCERN. *TR
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 65 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
I WAS DRIVING HOME AND THE SUNROOF ON THE 2009 MURANO EXPLODED. I DO NOT BELIEVE WE WERE HIT WITH A ROCK OR ANY OTHER OBJECT. LUCKILY WE WERE NOT SHOWERED WITH GLASS AS THE SUNSCREEN WAS UP. THIS IS A SAFETY ISSUE. I WAS ON THE FREEWAY AND THE SUDDEN NOISE ALMOST MADE ME HIT A CAR BESIDE ME. THERE WAS NO INDICATION AS TO WHAT HAPPENED JUST THE EXTREMELY LOUD NOISE. I WAS ABLE TO PULL OVER AND FIGURE IT OUT. BUT I DID SEE OTHER CARS ALSO BECOME STARTLED. IN MN WE EXPERIENCE EXTREME WEATHER TEMPS AND NEED TO MAKE SURE THIS DOES NOT WEAKEN THE INTEGRITY OF OUR VEHICLES. IF THIS HAS BEEN THE PAST WINTER I COULD HAVE HAD MY YOUNG GIRLS IN THE CAR WITH -50 DEGREE TEMPS TRYING TO DRIVE ANOTHER 20MN HOME. I SEE NOW THIS HAS BEEN HAPPENING QUITE A BIT BUT NOTHING HAS YET BEEN DONE. WHY? *TR
SHORTLY AFTER PURCHASING OUR 2009 NISSAN MURANO IN SEPT 2012 A LOUD NOISE WAS HEARD AT TIMES IN THE FLOOR BOARD...IT WAS DISCOVERED TO BE A BROKEN MOTOR MOUNT...THIS WAS REPLACED UNDER 30 DAY WARRANTY FROM PLACE OF PURCHASE. THE SUNROOF COVER ALSO WAS DEFECTIVE AS IT WOULD NOT OPEN COMPLETELY AT TIMES AND ALSO REQUIRED REPLACING. SINCE THIS TIME IN 2013 THE WIPERS DO NOT WORK PROPERLY AT ALL TIMES...THIS HAS NOT BEEN RECREATED FOR A TECH TO INSPECT....SOMETIMES THEY DO NOT GO AS FAST AS SHOULD IF HEAVY RAIN AND OTHER TIMES GO TOO FAST IF BARELY DRIZZLING, THIS IS ON THE INTERMITTENT FUNCTION. FEBRUARY 2014 WAS DUE TO TAKE IN FOR ROUTINE OIL CHANGE THAT DAY AND SERVICE ENGINE SOON LIGHT CAME ON THAT MORNING...WAS ADVISED NEEDS NEW CATALYTIC CONVERTER, WAS AT 85K, MANF. WARRANTY WENT OUT AT 80K, EXTENDED WARRANTY WE PURCHASED AND PAID EXTRA FOR WAS TO COVER UP TO 150K; HOWEVER, DOES NOT COVER THIS PART. NISSAN SAYS NOTHING ON THEM, FUNNY THEY ARE THE ONES WHO MADE THE VEHICLE, AND REGARDLESS OF THIS BEING A USED VEHICLE (WE ARE THE SECOND OWNER) THIS IS NOT SOMETHING YOU CAN TELL IN ADVANCE IS GOING OUT...WE HAVE NOT HAD ANY NOISE PRIOR AND THIS WAS FIRST TIME LIGHT CAME ON. THIS IS VERY COSTLY AND SOMETHING THAT HAS TO BE FIXED IN ORDER TO PASS INSPECTION OR I WILL NOT HAVE A VEHICLE TO DRIVE. *TR
I PUT THE DRIVERS SIDE SUN VISOR DOWN TO GET THE SUN OUT OF MY EYES, WHEN I WENT TO PUT IT BACK UP, I HEARD A POP AND IT JUST HUNG THERE--- NOW THE SUN VISOR WILL NOT GO BACK UP AND IT'S A SAFETY HAZARD AS IT IS BLOCKING MY REAR VIEW MIRROR BUT ALSO ANNOYING. NISSAN WILL NOT FIX IT AND I DON'T HAVE THE MONEY TO REPLACE IT AS IT COSTS APPROXIMATELY $400 AND I JUST LOST MY JOB ON FRIDAY. PLEASE ISSUE A RECALL FOR THIS!! *TR
I WAS DRIVING AT 55-60 MPH WITH NO VEHICLES IN FRONT OF ME, AND MY SUNROOF EXPLODED OUTWARD. SOUNDED LIKE A GUN SHOT GOING OFF INSIDE THE CAR. GLASS SLID OF THE BACK OF THE CAR AND I SLIGHTLY OPENED THE SUN SHADE AND WHERE THE GLASS IS THERE WAS A BIG HOLE WHERE IT HAD BLOWN OUT. *TR
SUNROOF EXPLODED OUT WHILE TRAVELING AT HIGHWAY SPEED (70 MPH) AT APPROXIMATELY 0930 AM. WEATHER CONDITIONS: CLEAR AND SUNNY. ROAD CONDITIONS: DRY AND SMOOTH, NO DEBRIS. NO OTHER VEHICLES TO THE FRONT OR SIDES SO IT IS IMPOSSIBLE TO BE ROAD DEBRIS DAMAGE SUCH AS ROCKS OR OTHER DEBRIS. APPEARS TO BE A PRODUCT OR DESIGN DEFECT. *TR
THE NIGHTTIME VISIBILITY WHEN DRIVING MY RECENTLY ACQUIRED MURANO IN REVERSE IS EXTREMELY POOR. IT MAKES DRIVING DANGEROUS. NISSAN HAS REFUSED TO FIX THIS SAFETY DEFECT, EVEN IF I AGREE TO PAY A REASONABLE AMOUNT FOR THE NECESSARY REPAIR. THE VEHICLE HAS VERY DARK TINTED WINDOWS. IT DOES NOT HAVE A REAR VIEW CAMERA. I BELIEVE NISSAN SHOULD BE REQUIRED TO REMEDY THIS SAFETY DEFECT.
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE SUNROOF SUDDENLY EXPLODED AND SHATTERED. THE CONTACT DID NOT NOTICE AN ISSUE WITH THE SUNROOF BEFORE THE FAILURE. THE CONTACT WAS INJURED AND CUT FROM THE GLASS SHATTERING. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 25,000.
VEHICLE 2009 NISSAN MURANO MILEAGE 70,000 SAFETY ISSUE: HIGH SPEED WIPERS AND INTERMITTENT FRONT WINDSHIELD WIPERS DO NOT WORK ON EITHER MANUAL MODE OR AUTOMATIC RAIN SENSING MODE. ONE DEALER CAN NOT DIAGNOSE PROBLEM, BUT WANTS TO REPROGRAM COMPUTER @ $500 IN HOPES OF FIXING THE ISSUE. ANOTHER DEALER WANTS TO REPLACE WINDSHIELD FOR $1,100 AS THEY BELIEVE THAT SOMETHING IN THE COMPOSITION OF THE WINDSHIELD IS INTERFERING WITH THE RAIN-SENSING SENSOR MONITORING SYSTEM. THIS IS A WELL CARED FOR VEHICLE UNDER A PROFESSIONAL FLEET MAINTENANCE PROGRAM. THIS VEHICLE IS AVAILABLE FOR USE BY SEVERAL EXECUTIVES AND TO HAVE AN INOPERABLE HIGH-SPEED WIPER FUNCTION IS A SERIOUS SAFETY ISSUE. NISSAN'S CORPORATE SAFETY RESPONSE TO THIS BASIC SAFETY ISSUE IS TO KEEP SENDING THE VEHICLE FOR MORE DIAGNOSIS BY THE DEALER, WHO WANTS TO START REPLACING PARTS AT THE OWNER'S EXPENSE AND TO NISSAN'S PROFIT IN HOPES OF FINDING A SOLUTION. ENGINEERING PROPERLY FUNCTIONING WINDSHIELD WIPERS ON A VEHICLE THAT COST $40,000 NEW SHOULD BE A BASIC SAFETY REQUIREMENT UPON THE MANUFACTURER THIS WIPER ISSUE HAS BEEN A LONG-TERM CHRONIC PROBLEM WITH THIS VEHICLE TO WHICH I ONLY RECENTLY BECAME AWARE. AN INTERNET SEARCH INDICATES OTHER NISSANS WITH RAIN-SENSING WIPERS ALSO HAVE THIS ISSUE. *TR
ON MONDAY, JULY 26, 2010 I STARTED MY 2009 NISSAN MURANO AND THE PASSENGER SIDE WINDOW WENT DOWN AND WILL NOT COME BACK UP. ALSO I NOTICED THE DOOR LOCK BUTTON WAS ACTUALLY UNLOCKING MY CAR. I TOOK IT TO THE DEALER AND THEY SAID THE DOOR LOCK ACTUATOR NEEDED TO BE REPLACED. AFTER SEEING THIS SEEMS TO BE A COMMON PROBLEM EXPERIENCED BY MANY OTHER OWNERS I THOUGHT I SHOULD REPORT THIS. *TR
TL* THE CONTACT OWNS A 2009 NISSAN MURANO PURCHASED JUNE 2008. THE VEHICLE CAME EQUIPPED WITH RAIN SENSITIVE WIPERS WHICH WAS SUPPOSED TO SET ITSELF BASED ON THE AMOUNT OF RAIN. HE STATED THE FRONT WINDSHIELD WIPERS WOULD FAIL INTERMITTENTLY AND WOULD STOP. HE ALSO STATED IN LIGHT RAINS, THE WIPERS WOULD OPERATE AS IF THERE WERE HEAVY RAINS. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 20,000. THE VIN WAS NOT AVAILABLE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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