2018 Nissan Murano Owner Complaints

I am filing a safety complaint regarding my Nissan Murano due to a recurring water leak caused by clogged sunroof/moonroof drain tubes. This problem has now happened for the third time, even after prior repairs by an authorized Nissan dealership. Water repeatedly enters the interior of the vehicle, soaking the carpets and interior areas. I am very concerned about mold and mildew developing underneath the carpeting and inside the vehicle because of the trapped moisture. This creates potential health concerns for passengers and affects the safety and air quality inside the car. I am also concerned about possible electrical damage from repeated water intrusion near wiring and electronic components. The ongoing leaks have caused major inconvenience, repair expenses, and concern about the long-term reliability of the vehicle. The first repair was completed by a Nissan dealership at my own expense, yet the same issue returned multiple times afterward. After researching this problem, I found that many other Nissan Murano owners have reported similar recurring drain clogging and water intrusion issues. I believe this may indicate a design defect or inadequate drainage system that should be investigated further. I respectfully request that NHTSA review this issue for potential safety risks related to mold exposure, electrical failures, and recurring water intrusion affecting Nissan Murano vehicles.

NHTSA ID

11740505

Incident

May 27, 2026

When my car gets to about 20mph the abs light comes on and stays on until I restart the car and drive it again then at 20 mph it come on again I know there are recalls on other Nissan Murano midnight edition for there abs system issues the nhtsa number is 19v807000 other numbers were r1916 and 1920 also 18v601000 my car is showing the same issues the other recalled vehicles are showing and needs to be added to the recall please contact me ty

NHTSA ID

11728180

Incident

Feb 1, 2026

Forward collision warning light comes on and off while driving. When the light comes on the cruise control will not work and when the light goes off I need to reset the cruise control. This started about two months ago.

NHTSA ID

11725940

Incident

Jan 15, 2026

The panoramic sunroof front glass on my 2018 Nissan Murano shattered unexpectedly while I was driving on the highway. Fortunately, I had the interior sliding sunshade closed, which prevented the shattered glass from falling directly onto me. The explosion sound was extremely loud — at first, I thought there had been a collision nearby or that a tire had blown out. However, I immediately felt heat and airflow inside the car, and I could hear the shattered glass movement on top of the closed interior shade. That’s when I realized something happened to my sunroof. I immediately took the next exit and pulled over to inspect the damage. There was a large hole in the sunroof and shattered glass sitting right on the interior sliding sunshade. If the sliding interior shade had been open, the glass could have caused me serious injuries. Additionally, the shock from the explosion could easily have caused me to swerve and create a dangerous accident on the highway. I also have no way of knowing whether glass fell onto the highway or struck other vehicles, which is hazardous to others. There were no construction zones, trucks, or any visible road hazards at the time of the incident. I later learned that there is a class-action lawsuit involving Nissan panoramic sunroofs for this same issue — catastrophic glass shattering allegedly caused by the use of tempered glass — and my model and year appear to be included. I filed a claim with my insurance company, brought the vehicle to Nissan dealership, and had the sunroof replaced. Since this incident, I no longer feel safe opening the sliding sunshade at all.

NHTSA ID

11702093

Incident

Jul 19, 2025

My car several times while driving randomly had the traction control loss light pop up randomly (dry conditions) several times through a 45 minute drive. Around the 35 minute mark it popped up again, and my car completely stalled out. My VIN is allegedly not apart of one of their recalls but it appears as if it’s the exact same issue many others had and that it should have been included with said recall.

NHTSA ID

11698422

Incident

Nov 9, 2025

The FCW turns off within 10 miles of driving. The FCW light clears up if the vehicle is shut off and restarted. However FCW warning comes back up and the FCW system is disabled.

NHTSA ID

11693226

Incident

Aug 1, 2025

During acceleration, vehicle has a jerkiness/shutter feeling throughout compartment.

NHTSA ID

11680878

Incident

Apr 7, 2020

The transmission shutters at low speeds and doesn’t not engage Driving in the freeway is scary

NHTSA ID

11679220

Incident

Aug 6, 2025

AEB light was on so we took it into the St. Augustine Nissan dealership. They told us the ABS actuator needed replaced and there are now more lights including the ABS on the dash after they were in the car. They said the part was on back order since February and that there were about 70 people ahead of us in line waiting for this part. Hearing that I decided to check for recalls and noticed there were ABS recalls on other Muranos of the same year. This also keeps cruise control from working.

NHTSA ID

11677544

Incident

Jul 1, 2025

Car was parked for two hours in a private parking space. Onlooker reported seeing it on fire and called 911. Car was completely destroyed by fire. Insurance company reported it was related to this recall.

NHTSA ID

11676667

Incident

Jul 21, 2025

System: Electrical System / Exterior Lighting / Visibility / Unknown or Other VIN: [XXX] Mileage: Approx. 93,500 Date: October 2024 Issue: My vehicle displays abnormal light and energy-based behavior after a service visit. These include daytime lighting under the door, plasma-like red beam scattering at night, and windshield arcs that reflect light unnaturally. Heat radiates through the cabin and undercarriage even after shutoff. These symptoms suggest possible aftermarket or electromagnetic system manipulation and create serious visibi INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11673165

Incident

Oct 17, 2024

System: Exterior Lighting / Visibility / Unknown or Other VIN: [XXX] Mileage: Approx. 93,500 Date: October 2024 Issue: After a service visit, my headlights became excessively bright and misaligned. The windshield also began reflecting light in distorted ways, especially at night or in rain. I now experience glare, light flickering, and visibility interference. This makes night driving unsafe and was not present before the dealership visit. I believe the components may have been altered or coated without my knowledge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11673160

Incident

Oct 7, 2024

Submitted by: [XXX] Vehicle: 2018 Nissan Murano VIN: [XXX] Mileage at time of issue: Approx. 93,500 miles Location: Albuquerque, NM Date of incident onset: [XXX] ⸻ Complaint Summary: My vehicle was in the custody of a local Nissan dealership for approximately 7 to 8 weeks total across multiple visits. When it was returned to me, I noticed signs of unauthorized access and tampering. Specifically: •Dashboard components were visibly loosened or unsealed •Door panels had been opened without any repair documentation •The center console had signs of disassembly •Vehicle returned with mechanical and electrical problems not present before service No official invoice or explanation was provided for these changes, and the dealership denied any responsibility. ⸻ Safety Relevance: The unauthorized access raises serious safety concerns. Unknown modifications or hidden damage to critical systems like the dashboard, airbag wiring, and center console can create fire risk, sensor malfunctions, or structural compromise. Additionally, the lack of disclosure or documentation means there is no clear service record explaining what was accessed or modified. ⸻ Supporting Evidence: I have photographic documentation of the vehicle before and after the dealership’s custody, as well as text messages showing the extended service timeline. These documents confirm that the condition of the vehicle changed significantly while in their possession. ⸻ Requested Action: I am requesting that NHTSA review this complaint for patterns of dealership negligence, particularly involving extended service holds followed by undocumented vehicle return with altered components. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11673157

Incident

Oct 1, 2024

NHTSA Vehicle Safety Complaint – 2018 Nissan Murano Submitted by: [XXX] Vehicle: 2018 Nissan Murano VIN: [XXX] Mileage at time of issue: Approx. 93,500 miles Location: Albuquerque, NM Date of issue onset: [XXX] Summary of the Problem: Shortly after my vehicle was serviced at a Nissan dealership, it began exhibiting serious mechanical and electrical issues. These include: - Transmission jerking and slipping between gears - Uncommanded RPM surging while accelerating - Occasional loss of power, particularly at highway speeds - Dashboard flickering, resetting, and other electrical irregularities - Brake caliper drag and significantly reduced gas mileage Third-Party Diagnosis: A certified independent repair shop reported the following: - Transmission malfunction (needs full replacement) - Dragging brake caliper - Engine overfilled with oil - Erratic RPM behavior Despite these findings, the dealership dismissed all concerns and returned the vehicle unrepaired, with no adequate documentation of the work performed. Additional Concerns: I believe the vehicle was accessed and tampered with while at the dealership. After their service: - My dashboard and door panels were visibly unsealed or repositioned - The vehicle was held for extended periods (multiple weeks) - No paperwork was provided showing any actual mechanical repairs I have before-and-after photographs and text messages confirming this timeline and change in condition. Safety Impact: The transmission failure, RPM spikes, and braking inconsistencies make the vehicle unsafe to drive. These problems pose a significant crash risk, especially in highway traffic or while merging. I’m submitting this report to NHTSA to contribute to any ongoing investigations related to this vehicle make/model and to help prevent further consumer risk. Additional Observation – Abnormal Heat After Driving After driving the vehicle, extreme heat can be felt rising from underneath the dr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11673155

Incident

Sep 17, 2024

The contact owns a 2018 Nissan Murano. The contact stated while reversing, the rearview camera image was black. An unknown dealer was made aware of the failure and the contact was requested to pay a diagnostic testing fee. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.

NHTSA ID

11662498

Incident

Dec 11, 2024

Mileage

3,000 mi

No warning lights,no issues that car was having any problems 4/20/25, next day I backed out driveway, put into drive, transmission would not engage drive? Managed to roll and park it. Then steering wheel lost power, bunch of warnings appeared, car shut down? Turned on today, 4/22/25 but no power steering? And no drive engagement. Called nissan tunersville, also received LETTER LAST WEEK ABOUT CTV, but cant find letter yet? Saw tons of same issue on line? Dealer said not recall? Yet all over internet coverage problems? I havnt had it towed yet for mechanic to check out.

NHTSA ID

11656153

Incident

Apr 21, 2025

Wanted to know if this car has been in an accident before I buy it

NHTSA ID

11647190

Incident

Jan 7, 1987

The contact owns a 2018 Nissan Murano. The contact stated that the rear driver's side carpet was significantly wet. The contact noticed that there was mildew on the rear driver's side carpet, in the cargo area, and on the seat belts. The contact also stated that there was condensation on the interior side of the windshield and in the interior side of the rear window. The vehicle was taken to the dealer where the roof was taken apart, but the water entry point could not be determined. Additionally, the contact stated that upon opening the driver's side door, the speakers made an abnormal popping sound. The vehicle was taken to the dealer, where the door regulator was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the AV auto control unit had failed and needed to be replaced. The contact stated that the failure was draining the battery, causing the battery to be replaced once. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 95,356.

NHTSA ID

11638101

Incident

Nov 30, 2024

Mileage

95,356 mi

When you take off the transmission hesitates and then seems to jump a little. My car has 80,000 miles on it. When I purchased the car it had 22,000 miles on it with this being an ongoing issue. I am now very concerned that this could get even worse causing an accident. I had no idea why this was happening as I have never owned a Nissan before. I just read online that this is common in Nissans for my year car and I can file a complaint with NHTSA.

NHTSA ID

11635143

Incident

Nov 1, 2018

The contact owns a 2018 Nissan Murano. The contact stated while starting the vehicle and depressing the accelerator pedal, the vehicle started shuddering. The contact had changed the air filter however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the continuously variable transmission had failed and the CVT needed to be replaced. The vehicle had not been repaired. The contact became aware of a recall campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 51,812.

NHTSA ID

11615467

Incident

Mar 19, 2024

Mileage

51,812 mi

Power drivers side seat moving intermittently on its own. Pushing the seat and seatback foward. During this the seat cannot be moved back creating hazardous driving distractions.

NHTSA ID

11596381

Incident

Jun 13, 2024

FORWARD COLLISION CONTROL SENSOR GOES ON AND OFF, UNTIL IT STAYS OFF ALL THE TIME. IT ALSO HAS MADE THE CRUISE CONTROL UNOPERABLE. AFTER ABOUT 1 MONTH THE ABS LIGHT CAME ON, THE CODE WAS YAW SENSOR. RESET CODE AND NO PROBLEMS FOR ABOUT 10 DAYS. STARTED CAR ONE MORNING IN GARAGE AND ABS LIGHT WAS ON AGAIN, SAME CODE. ON MANY INTERNET SITES THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE FORWARD COLLISION CONTROL ON THE MURANOS AND OTHER NISSAN MODELS. THERE SHOULD BE A RECALL ON THESE ISSUES. DEALERSHIPS WANT TO HOLD MY CAR FOR 4-5 DAYS BEFORE WORKING ON IT, THEN TELL ME THE PROBLEMS WITH IT AND THEN ME TELL HOW MUCH TO FIX IT AND WHEN THEY CAN GET TO IT. THIS FORWARD COLLISION PROBLEM IS A SAFETY ISSUE BRAKING THE VECHILE TO AVOID A WRECK.

NHTSA ID

11590421

Incident

Mar 23, 2024

During the heat in summer 2023 a clip placed in the sunroof melted and resulted in the sun roof not opening any longer. According to the Nissan dealership they have seen several of these and this should be a recall. A consumer has no ability to rectify this nor keep it from happening.

NHTSA ID

11578742

Incident

Jul 1, 2023

This car is filling with water. Apparently hundreds of people have reported this in all different model years. The car has a moonroof and the drains are not installed correctly. There is water in spare tire well and running into dash as well as into break lights. Nissan should be fixing this for everyone. The cars should be recalled. I hate to think this will require a class action.

NHTSA ID

11568410

Incident

Jan 27, 2024

On several occasions now I have gone to exit the car from the drivers side and it just didn’t open. It behaved as though a child lock engaged and it would only open after manually flipping lock repeatedly. Was scary to feel trapped in car.

NHTSA ID

11568409

Incident

Jan 26, 2024