2022 Nissan Murano Problems

The contact owns a 2022 Nissan Murano. The contact stated while driving approximately 70 MPH in the rain with all windows rolled up, there was leakage that occurred. There were no warning lights illuminated. The contact stated four days later she noticed the driver and passenger's side rear floorboard were soaked. The contact vacuumed up the water and drove the vehicle into her garage. There was more rain a few days afterward and the failure occurred again, while parked outside the garage. The vehicle was taken to the local dealer which diagnosed no failure. The contact then took the vehicle back to the dealer numerous times; and they replaced the carpet, headliners, and drains due to leakage and mildew. The failure reoccurred and was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.

The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.

The contact owns a 2022 Nissan Murano. The contact stated that while the vehicle was parked, there was condensation inside the front passenger’s side headlight assembly housing. The contact stated that the protective layer had deteriorated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was previously performed. The contact was informed that the repair was not covered under any special programs or recalls. The failure mileage was approximately 52,647.

The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.