2022 Nissan Murano

The contact owns a 2022 Nissan Murano. The contact stated that while the vehicle was parked, there was condensation inside the front passenger’s side headlight assembly housing. The contact stated that the protective layer had deteriorated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was previously performed. The contact was informed that the repair was not covered under any special programs or recalls. The failure mileage was approximately 52,647.

NHTSA ID

11753985

Incident

Jul 31, 2026

Mileage

52,647 mi

Front windshield cracked all along the bottom after having the defrost on

NHTSA ID

11719565

Incident

Jan 15, 2026

The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.

NHTSA ID

11505875

Incident

Jan 11, 2023

Mileage

24,000 mi

My wife was victim to a hit and run driver on 30 Dec 22. Our 2022 Nissan Murano's AUTOMATIC COLLISION NOTIFICATION SYSTEM FAILED TO ACTIVATE UPON COLLISION. There were no warnings in the car prior. Additionally, the secondary system known as the "SOS BUTTON" which My Wife manually activated REPEATEDLY for 15 minutes failed. She called 911 and after 45 minutes a trooper finally arrived to help her. Unbelievably, this manufacturer advised us to "routinely test" the system to ensure it is active!!! No explanation how (we press the SOS button each time we start the vehicle now, and feel afraid to drive it, (but we have no other option). Nissan has not reached out to us until recently to express their denial of the system failure (this system failure has already been verified by two separate Nissan agents where three separate reported failures occurred that same day PRIOR to the accident). We were not notified. Our request to Fred Anderson Nissan and the manufacturer for a "buy back" were denied. I'm a 100% disabled Veteran (Retiree) and my wife is also a disabled Veteran (Retiree). One year ago we put our ENTIRE LIFE SAVINGS of $22,000.00 down-payment on the Murano,as it offered the most safety features available, specifically the Automatic Collision Notification system, which is to notify a specially trained agent to initiate emergency services. This system is a major priority for us. The dealership's only response is to trade the vehicle in (lose our $22,000.00 in the process) and purchase another Nissan with the same system in place. Our new vehicle has depreciated almost 40% in less than one year. We're being forced by the manufacturer to either keep this car with documented safety failures, or sacrifice our life Savings and begin anew with another 6 year payment, with zero equity. we have just begun to travel in this "perfect vehicle", after serving a combined 60 years of service to our country. Our financial future is at stake, and we did nothing to cause this.

NHTSA ID

11501185

Incident

Dec 30, 2022

The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.

NHTSA ID

11500344

Incident

Dec 30, 2022

Mileage

16,600 mi

The contact owns a 2022 Nissan Murano. The contact stated while driving approximately 70 MPH in the rain with all windows rolled up, there was leakage that occurred. There were no warning lights illuminated. The contact stated four days later she noticed the driver and passenger's side rear floorboard were soaked. The contact vacuumed up the water and drove the vehicle into her garage. There was more rain a few days afterward and the failure occurred again, while parked outside the garage. The vehicle was taken to the local dealer which diagnosed no failure. The contact then took the vehicle back to the dealer numerous times; and they replaced the carpet, headliners, and drains due to leakage and mildew. The failure reoccurred and was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.

NHTSA ID

11479586

Incident

Apr 16, 2022

Mileage

200 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the NissanConnect® Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. · A table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. · A CHECK-OFF SHEET has been provided on page 20 to print and check off steps as they are performed. Staple the completed CHECK-OFF SHEET to the repair order.

AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions:  When contamination or foreign material adhere to the lane camera viewing window on the windshield.  When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield.  When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information:  Refer to the following pages.  Use the search keyword “blinking” in the ESM.

INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), OR The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual

LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used.  For all other models/model years, consult the Electronic Service Manual (ESM).