2026 Nissan Murano

I am submitting a safety complaint regarding recurring electronic and infotainment system malfunctions in my brand-new 2026 Nissan Murano. Since acquiring the vehicle, I have experienced repeated electronic issues, including unexpected audio interruptions and navigation system malfunctions. The navigation map moves erratically across the screen, repeatedly searches for my location, and fails to accurately display my position. On October 31, 2026, while my phone was connected to the vehicle, the navigation system malfunctioned again. The map moved rapidly up and down and could not accurately determine my location. I recorded video evidence of this incident. I previously contacted NissanConnect customer support and was instructed to reboot the system. Despite following these instructions, the problems continue. The vehicle has not yet been inspected or diagnosed by an authorized Nissan dealership. The underlying cause remains unknown, and the vehicle is available for inspection upon request. These repeated electronic malfunctions in a brand-new vehicle are extremely concerning and frustrating. I purchased a new vehicle expecting reliability, safety, and properly functioning technology. I am concerned that these recurring issues may indicate an underlying electrical or software defect that could potentially affect other vehicle systems. Although I have not experienced engine shutdown or loss of propulsion, I am concerned about the overall reliability and safety of the vehicle. The navigation malfunction also presents a potential safety risk, particularly when driving on unfamiliar roads or relying on GPS directions. I respectfully request that NHTSA document and investigate these recurring electronic malfunctions to determine whether they indicate a potential safety-related defect. I have retained video evidence of the October 31, 2026, incident and can provide it upon request.

NHTSA ID

11774892

Incident

Oct 31, 2026

The engine and transmission do not run smoothly. It hesitates, and it doesn’t downshift correctly. The engine revs up and will not shift gears properly. It’s jerky. Everything about this engine and transmission feels strange for a luxury car. Sometimes, I don’t feel safe trying to pass somebody. You wouldn’t know how bad of a ride this car is from a 20-minute or even a 10-minute test drive. It’s something you have to own and experience to understand. Whatever they did with this car feels unsafe to drive, especially with the engine stuttering and hesitating the way it does. And I only have 7,700 miles on my car.

NHTSA ID

11766977

Incident

Sep 25, 2026

The contact owns a 2026 Nissan Murano. The contact stated that while driving approximately 25 MPH and depressing the brake pedal to avoid sudden merging traffic and to decelerate, the vehicle accelerated unintendedly. The brake pedal was depressed to come to a complete stop and another vehicle behind avoided crashing in to the rear of the vehicle. In addition, the contact stated that while driving approximately 25 MPH, the instrument panel rebooted independently. The vehicle was taken to a local dealer, where it remained for further investigation. In addition, the contact stated that the vehicle was taken to the same local dealer where the trunk was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,890.

NHTSA ID

11766664

Incident

Sep 19, 2026

Mileage

1,890 mi

I was going down a hill and when I tried to slow down the brakes went to the floor and I hit the drive gear button twice and it went back to normal. I did not notice anything on the dash screens that I am aware of.

NHTSA ID

11766303

Incident

Sep 22, 2026

The 2026 Nissan Murano is a great vehicle, but often times the infotainment display freezes and the restart remedy provided by Nissan does not work either. That is an annoyance but the rear view camera which is a standard safety feature on vehicles does not display either. With the only way to fix the issue is by letting the cats computer sit for a few hours and fully turn off. It has occured many times.

NHTSA ID

11705643

Incident

Dec 16, 2025

UNKNOWN OR FORGOTTEN PIN NOT ALLOWING ACCESS TO THE AUDIO VIDEO UNIT SERVICE INFORMATION If an Audio Video (A/V) unit is not accessible to use all the features due to an unknown or forgotten PIN set in the A/V unit, a Remote Data Wipe (RDW) can be performed to reset the A/V unit back to factory default which is outlined in the SERVICE PROCEDURE starting on page 3. For non-navigation models or models without Google Automotive Services® (GAS), a Factory Data Reset procedure is available starting on page 7. HINT: Guest User Profile can still be accessed with a PIN set, but all the features cannot be accessed in Guest User Profile.

DRIVER’S DOOR MIRROR REVERSE TILT-DOWN FEATURE NOT WORKING PROPERLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION December 16, 2025 NTB25-065 Original bulletin published February 19, 2026 NTB25-065A APPLIED DATES added; PARTS INFORMATION revised July 20, 2026 NTB25-065B APPLIED VEHICLES revised; APPLIED DATES revised; PARTS INFORMATION revised October 8, 2026 NTB25-065C Bulletin title, APPLIED VEHICLES, SERVICE INFORMATION and PARTS INFORMATION revised

WIRING HARNESS REPAIR INFORMATION This bulletin is no longer active. For future reference, see the HRK mobile app and the Electronic Parts Catalog (EPC). Please discard previous versions of NTB14-032.

FUEL FILLER TUBE LOWER SEAL IS LEAKING AND DTC P0456 IS STORED IN THE ECM This bulletin is no longer active. Please discard previous versions of NTB26-006.

MIL ON WITH DTC P0181 STORED IN THE ECM IF YOU CONFIRM The customer states the MIL is ON but the vehicle does not have any drivability concerns or reduced power message in the combination meter, AND DTC P0181 for “Fuel Tank Temperature” is stored in either “Past” or “Current” in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Replace the fuel temperature sensor. 2. Erase all the DTCs.

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).