2026 BMW X2

I am writing to formally escalate the ongoing mechanical issues with my 2026 BMW X2, which I purchased approximately one year ago from BMW of Norwood. Since less than a month after purchasing this vehicle, I have experienced recurring fuel-system-related vibrations, excessive rattling, and a check-engine light. Despite numerous visits to the dealership, repeated complaints, and ongoing communication with the service department, this issue remains unresolved. Initially, I was told that the noise might be coming from the gas tank cover and that I may not have been closing it properly. At first, the vibration was relatively subtle, but within three to four months, it became progressively louder and more noticeable. I initially suspected that something in my trunk was loose or causing the vibration. My husband removed everything from the trunk and drove the vehicle on multiple occasions, confirming that the noise was coming from the vehicle itself. I repeatedly returned to the dealership, but I was initially told that the technicians could not identify the source of the noise. As the issue continued, I began recording the sound and documenting when it occurred. I consistently noticed that the vibration and rattling would begin approximately one to two days after refueling. The noise has become so severe that it can be heard through the vehicle's speakers, even with the windows closed and the music playing. Eventually, Matt from the dealership was able to hear the noise and identify that it was associated with the fuel tank area, with the suspected issue extending toward the front of the vehicle. I was advised that he would follow up with BMW engineers. However, it has now been more than six months since the engineering team became involved, and despite my continued efforts to obtain answers and a resolution, no meaningful corrective action has been taken. The recurring vibration, rattling, and check-engine light are not merely inconveniences. They raise serious concerns

NHTSA ID

11767333

Incident

Nov 2, 2025

Vehicle History Report 07/07/2026 05:37 PM 2026 BMW X2 M35I (A7) 4DR SUV Repair Order: 755783 Mileage: 2212 Total: $0.00 Open Date: 05/29/2026 Closed Date: 05/30/2026 Service: CSDR Customer states just test drove shop foreman stated steering wheel off centered and recommending alignment again. Complaint: Customer states just test drove with shop foreman and shop foreman stated steering wheel off centered and recommending alignment again. Cause: Correction: PERFORMED 4 WHEEL ALIGNMENT. FOUND ALIGNMENT MEASUREMENT TO BE WITHIN MANUFACTURE SPECIFICATION, AND EVEN SIDE TO SIDE. PERFORMED ADJUSTMENT AT THE FRONT AXLE TO CORRECT STEERING WHEEL OFF CENTER. PERFORMED TEST DRIVE, VEHICLE IS DRIVING STRAIGHT AND TRUE AT THIS TIME, ALL OK. 5 times in the shop for this. Customer states idrive screen and cluster blacks out from time to time and stays off for awhile before coming back on Correction: 2095 Connected battery charger and ICOM to vehicle. Ran vehicle test vehicle needs to be programmed to latest I-Level. Performed programming of vehicle. Service: 3200601 ADJUSTING TOE-IN ON FRONT AXLE Service: 3200621 ADJUSTING REAR AXLE AND RENEWING WITH ECCENTRIC SCREWS Service: 3200155 KINEMATICS DIAGNOSIS SYSTEM WHEEL ALIGNMENT WITH RIDE HEIGHT MEASUREMENT WITHOUT LOADING THE VEHICLE PERFORMED ROAD TEST. VERIFIED STEERING WHEEL OFF CENTER TO THE LEFT. NO SIGNS OF OUTSIDE INFLUENCE. PERFORMED 4 WHEEL ALIGNMENT. FOUND LEFT REAR TOE AND CAMBER OUT OF SPECIFICATION. AND BOTH FRONT TOE OUT OF SPECIFICATION. PERFORMED ADJUSTMENT OF THE REAR AXLE, OK. REPLACED THE REAR CABER ECCENTRIC BOLTS/NUTS. PERFORMED ADJUSTMENT FOR FRONT AXLE (TOE). PERFORMED 2ND ROAD TEST TO VERIFY REPAIRS. THE STEERING WHEEL IS CENTERED AND THE VEHICLE IS DRIVING STRAIGHT AND TRUE. Complaint: DURING ROAD TEST AFTER ALIGNMENT CHECK ENGINE LIGHT IS ON. REPLACE THE SUCTION JET PUMP VENT LINE. 2 weeks in the shop. total 25 days in the shop. problems started after 300 miles. bmw refuse to take this car bac

NHTSA ID

11756822

Incident

Jan 15, 2026

I am requesting an executive review of my ongoing case regarding my 2026 BMW X2. Since purchasing the vehicle approximately seven months ago, I have experienced several recurring issues that remain unresolved despite numerous visits to the dealership and multiple communications with BMW Customer Relations. The primary concerns include: • A loud and persistent noise coming from the rear driver's side of the vehicle.
• A recurring check engine light.
• A reverse warning notification appearing on the vehicle's screen while I am driving forward. The vehicle has been returned to the dealership on multiple occasions for diagnosis and repair. I have also provided videos documenting these issues. Although dealership personnel have acknowledged that they can hear the noise in the videos and have indicated they may know what is causing it, I have repeatedly been informed that the issue cannot be duplicated while the vehicle is in their possession. As a result, the defects remain unresolved, and I continue to experience the same concerns. My greatest concern is the safety-related nature of these issues, particularly the reverse warning appearing while the vehicle is being driven. In addition, the ongoing check engine light and rear-end noise have significantly impacted my confidence in the reliability and safety of this vehicle. I have made every reasonable effort to work cooperatively with both the dealership and BMW to resolve these concerns. However, after multiple repair attempts and continued documentation of the issues, I am seeking executive assistance in obtaining a meaningful resolution. I respectfully request: 1. A comprehensive review of my case and repair history. 2. An independent evaluation of the vehicle's ongoing defects. 3. A written explanation of the findings regarding these recurring issues. 4. Information regarding any available options for further resolution, including repurchase, replacement, or other remedies if appropriate. I am prepared to provide all

NHTSA ID

11745668

Incident

Nov 3, 2025

Enterprise rental regional manager Amber Backman is allowing staff to release vehicles after having criminal damage to them and even on the release paperwork she allows techs to send it clearly states Windshield star and all her workers think that it is ok and "normal" to do these things. I repeatedly attempted to redirect staff and they are selling DW/CDW as insurance and making customer provide them PII over the phone or else they have to bring it in for them to inspect. Even after speaking to David Neighbors who is allegedly the Risk or compliance supervisor and he finally took the Avondale IR number he did not addess the lack of knowledge and compliance of staff and how the manager Amber Backman repeatedly said to me " per industry standards, I don't need to take report" of the damage to the windshield obstructing the view of drivers on their rentals.

NHTSA ID

11736682

Incident

May 2, 2026

I experienced multiple unintended gear changes while stopped in traffic in a 2026 BMW X2 xDrive28i (~11,800 miles, rental vehicle, prior usage unknown). The vehicle uses a small electronic toggle gear selector located immediately adjacent to the cupholders. Incident 1: While stopped with my foot on the brake, the engine shut off due to auto start/stop. When I released the brake, the engine restarted but the vehicle did not move forward and instead revved slightly. I immediately pulled the selector back and the vehicle resumed normal forward movement. I did not intentionally shift gears and believe the vehicle had unintentionally shifted into Neutral. Incident 2: While stopped with my foot on the brake, I reached for a drink in the cupholder. During this normal action, the gear selector was likely contacted unintentionally. The vehicle shifted into Reverse without my intent, confirmed by the backup camera activating. The vehicle did not move because I remained on the brake and recognized the issue immediately. Afterward, I tested this interaction in a controlled environment in my driveway. While stationary with my foot on the brake, repeatedly reaching for a cup caused the vehicle to shift into Neutral or Reverse multiple times without intentional input or clear tactile feedback. The selector’s location next to the cupholder and its sensitivity allow incidental contact during normal use. As a left-handed driver reaching across the console (with a wristwatch and jacket), contact may occur without awareness. This creates risk of unintended gear selection, unexpected movement, or failure to move when expected.

NHTSA ID

11734373

Incident

Apr 28, 2026

Various noises can be heard between 50and 75 mph, such as whistling, or a heavyairflow coming from front bumper area.

Customers may hear a noise from underneath the vehicle or feel something rubbing being transmitted into the body of the vehicle while driving. Customers may find water inside the vehicle on the front carpet.

Condensation is present in the inner surface in one or both (inner and/or outer) taillamps.

Due to an implementation error in various OBD diagnostics in the vehicle's control units, in very rare cases itmay happen that stored fault memory codes (DTCs) and the MIL (warning light) are not automaticallydeleted even though the underlying malfunction has already been rectified. This does not comply with the statutory OBD specifications.

The following message is displayed on the central information display (CID): “Storage space running out”.Afterwards, apps can no longer be updated, and additional content can no longer be loaded.

BMW AG is conducting Voluntary Emissions Recall (effective March 11, 2026) on certain Model Year 2023 -2026 BMW vehicles that were produced between January 14, 2022, and September 16, 2025.