2016 Nissan NV200 Problems

The contact owns a 2016 Nissan NV200. The contact stated that while driving at an undisclosed speed, the passenger’s side seat air bag warning light illuminated, indicating that the air bag was inactive, even though the seat was occupied. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

The red dash airbag light began flashing continuously approximately 4 months ago. I took it to a neighborhood automobile repair shop where the problem was diagnosed. They explained that only a Nissan dealership could make the repair. I took the car to Reliable Nissan in Albuquerque, NM on October 1, 2024. I was told the parts (98856-9SE0A Controller Assy-Occupant Sensor, and 98853-3JACA Sen-Occupant) would need to be ordered with a dealer-provided ETA of October 17, 2024. I paid $752.77 for the parts ordered on October 1, 2024. I was called back to the dealership for the repairs and was told the wrong parts were shipped and that I would have to come back when the correct parts arrived. They had no ETA for the correct parts arrival. I have reached out to the dealership and the Nissan National Consumer Affairs department. I have had six interactions with the National Consumer Affairs department. Each time I'm told there is NO ETA for the OSA sensor. I believe this is a safety concern. In one conversation with the Consumer Affairs Dept. I was told there is not enough demand currently to actually manufacture the part. I would think that customer safety would constitute adequate demand. I also worry that the cost to manufacture the part will increase by the time it is actually manufactured. I will still need to pay approximately $750.00 for labor to install the parts when they are finally manufactured and delivered. Assistance with encouraging manufacture of this part is requested.

See attached document for complaint.

1. On September 9, 2021, my 2016 NV 200 suddenly and unexpectedly broke down in Gila Bend AZ on a trip from the Bay Area to Austin to visit my grandchild. After refueling and pulling back onto the road towards the Interstate 8 on-ramp, the vehicle suddenly died. It was extremely difficult to steer it towards the side of the road and the ignition was inoperable. 2. I was unable to get the vehicle completely off the road and semi's were honking at me because I was dangerously in their path. There could easily have been a collision. I called 911 and the Arizona State Troopers pushed it all the way onto the shoulder. I then had it towed to the Tempe Nissan dealership 3. The problem was diagnosed by Tempe Nissan. It appeared that the cause of the breakdown was a blown fuel pump fuse. They also replaced the battery. They attempted to do a wheel alignment but could not because the inner tie rod was bent so they also replaced the steering rack to bring the alignment back to factory specs. 4. It appears that the fuses and perhaps the fuel pump are defective, and that the locked steering led to the additional issues of the bent tie rod, steering rack and alignment, resulting in an unsafe and undrivable vehicle. 5. The vehicle and component has not been inspected by the manufacturer, police, or insurance representatives. The vehicle is routinely inspected by my regular mechanic on pre & post trip checks. 6. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The vehicle has had zero issues prior to this failure. 7. The vehicle and components are available for inspection upon request. 8. For a vehicle that is less than 5 years old to suddenly and unexpectedly become inoperable resulted in a frightening and potentially fatal incident for which Nissan is responsible.

1. On September 9, 2021, my 2016 NV 200 suddenly and unexpectedly broke down in Gila Bend AZ on a trip from the Bay Area to Austin to visit my grandchild. After refueling and pulling back onto the road towards the Interstate 8 on-ramp, the vehicle suddenly died. It was extremely difficult to steer it towards the side of the road and the ignition was inoperable. 2. I was unable to get the vehicle completely off the road and semi's were honking at me because I was dangerously in their path. There could easily have been a collision. I called 911 and the Arizona State Troopers pushed it all the way onto the shoulder. I then had it towed to the Tempe Nissan dealership 3. The problem was diagnosed by Tempe Nissan. It appeared that the cause of the breakdown was a blown fuel pump fuse. They also replaced the battery. They attempted to do a wheel alignment but could not because the inner tie rod was bent so they also replaced the steering rack to bring the alignment back to factory specs. 4. It appears that the fuses and perhaps the fuel pump are defective, and that the locked steering led to the additional issues of the bent tie rod, steering rack and alignment, resulting in an unsafe and undrivable vehicle. 5. The vehicle and component has not been inspected by the manufacturer, police, or insurance representatives. The vehicle is routinely inspected by my regular mechanic on pre & post trip checks. 6. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The vehicle has had zero issues prior to this failure. 7. The vehicle and components are available for inspection upon request. 8. For a vehicle that is less than 5 years old to suddenly and unexpectedly become inoperable resulted in a frightening and potentially fatal incident for which Nissan is responsible.

1. On September 9, 2021, my 2016 NV 200 suddenly and unexpectedly broke down in Gila Bend AZ on a trip from the Bay Area to Austin to visit my grandchild. After refueling and pulling back onto the road towards the Interstate 8 on-ramp, the vehicle suddenly died. It was extremely difficult to steer it towards the side of the road and the ignition was inoperable. 2. I was unable to get the vehicle completely off the road and semi's were honking at me because I was dangerously in their path. There could easily have been a collision. I called 911 and the Arizona State Troopers pushed it all the way onto the shoulder. I then had it towed to the Tempe Nissan dealership 3. The problem was diagnosed by Tempe Nissan. It appeared that the cause of the breakdown was a blown fuel pump fuse. They also replaced the battery. They attempted to do a wheel alignment but could not because the inner tie rod was bent so they also replaced the steering rack to bring the alignment back to factory specs. 4. It appears that the fuses and perhaps the fuel pump are defective, and that the locked steering led to the additional issues of the bent tie rod, steering rack and alignment, resulting in an unsafe and undrivable vehicle. 5. The vehicle and component has not been inspected by the manufacturer, police, or insurance representatives. The vehicle is routinely inspected by my regular mechanic on pre & post trip checks. 6. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The vehicle has had zero issues prior to this failure. 7. The vehicle and components are available for inspection upon request. 8. For a vehicle that is less than 5 years old to suddenly and unexpectedly become inoperable resulted in a frightening and potentially fatal incident for which Nissan is responsible.