RoadVitals

2013 Novae Sure Trac

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 14, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 1 NHTSA owner-reported complaint for the 2013 Novae Sure Trac, most frequently naming the body & structure category.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Aug 14, 2014

APRIL 20, 2013 : PURCHASE TRAILER BRAND NEW. IMMEDIATE PROBLEMS: BROKEN BEARING ON TARP KIT, HYDRAULIC LEAKS FROM BOTH RESERVOIR AND CYLINDER. BOTH PROBLEMS WORKED ON BY DEALER UNDER WARRANTY WITHIN A WEEK, HOWEVER THE HYDRAULIC SYSTEM STILL LEAKS. MONDAY OCTOBER 21, 2013: ATTEMPT TO ORDER REPLACEMENT TAILGATE FROM VAN KAM (SURE-TRAC DEALER). NOVEMBER 25, 2013, RECEIVE THE THIRD REPLACEMENT TAILGATE SINCE THE FIRST TWO WERE BUILT INCORRECTLY BY SURE-TRAC.. IT FIT, BUT HAD FLAWS IN THE POWDERCOAT. THE DOORS HAVE NEVER CLOSED OR LATCHED AS SMOOTHLY AS THE ORIGINALS. APRIL 2014, TRAILER OUT OF STORAGE (STORED SINCE DECEMBER 1) TO FIND MULTIPLE RUST BUBBLES FROM 1-5" DIAMETER. THE POWDERCOAT IS FALLING OFF FROM EVERY SURFACE OF THE TRAILER. I EXPECT WEAR AND TEAR INSIDE THE DUMP BOX, AS WELL AS AREAS OF DAMAGE. THE FINISH SHOULD NOT BE FALLING OFF FROM UNDAMAGED AREAS, ESPECIALLY SINCE IT ONLY HAD EIGHT MONTHS OF USE. SURE-TRAC'S SUPPOSEDLY EXCELLENT SURFACE PREP AND FINISHING PROCESS WAS ONE OF THE MAIN REASONS I BOUGHT THIS TRAILER. ESTIMATES FROM LOCAL POWDERCOATING SHOPS ARE BETWEEN $2500-$3000 TO REPAIR THE FINISH. WEDNESDAY MAY 28, 2014: COUPLER FAILS WHILE UNLOADING KUBOTA L5740 (5,700 LBS) FROM THE TRAILER. THE COUPLER WAS PROPERLY ATTACHED TO A 2 5/16" BALL OF ADEQUATE CAPACITY WITH THE LATCH PINNED IN THE CLOSED POSITION. AFTER IT PULLED OFF THE BALL, THE LATCH WAS STILL PINNED IN THE CLOSED POSITION. WE DO DOCUMENTED PRE-TRIP INSPECTIONS BEFORE EVERY DAY AND KNOW FROM A VISUAL INSPECTION THAT ALL PORTIONS OF THE TRAILER COUPLING WERE INTACT BEFORE WE LEFT. I REMOVED THE FAILED COUPLER AND REPLACED IT WITH A PINTLE RING. BOTH BOLTS ATTACHING THE COUPLER TO THE TRAILER WERE ATTACHED WITH CONVENTIONAL NUTS, NOT LOCK NUTS AND CAME OFF EASILY. THE ORIGINAL REAR TIRES ARE NEARLY BALD WITH LESS THAN 5000 MILES ON THEM AS WELL. *TR

NHTSA ID
10622412
Incident
May 28, 2014
Mileage
500 mi

Compare model years

Complaint and recall counts across every year of this model

Novae Sure Trac by model year
YearComplaintsRecallsInvestigationsIssue Index
2023100—
2015010—
2013Viewing100—
2005010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.