RoadVitals

2013 Novae Sure Trac Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 14, 2014
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Aug 14, 2014

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2013 Novae Sure Trac. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Body & structure
Filed Aug 14, 2014

APRIL 20, 2013 : PURCHASE TRAILER BRAND NEW. IMMEDIATE PROBLEMS: BROKEN BEARING ON TARP KIT, HYDRAULIC LEAKS FROM BOTH RESERVOIR AND CYLINDER. BOTH PROBLEMS WORKED ON BY DEALER UNDER WARRANTY WITHIN A WEEK, HOWEVER THE HYDRAULIC SYSTEM STILL LEAKS. MONDAY OCTOBER 21, 2013: ATTEMPT TO ORDER REPLACEMENT TAILGATE FROM VAN KAM (SURE-TRAC DEALER). NOVEMBER 25, 2013, RECEIVE THE THIRD REPLACEMENT TAILGATE SINCE THE FIRST TWO WERE BUILT INCORRECTLY BY SURE-TRAC.. IT FIT, BUT HAD FLAWS IN THE POWDERCOAT. THE DOORS HAVE NEVER CLOSED OR LATCHED AS SMOOTHLY AS THE ORIGINALS. APRIL 2014, TRAILER OUT OF STORAGE (STORED SINCE DECEMBER 1) TO FIND MULTIPLE RUST BUBBLES FROM 1-5" DIAMETER. THE POWDERCOAT IS FALLING OFF FROM EVERY SURFACE OF THE TRAILER. I EXPECT WEAR AND TEAR INSIDE THE DUMP BOX, AS WELL AS AREAS OF DAMAGE. THE FINISH SHOULD NOT BE FALLING OFF FROM UNDAMAGED AREAS, ESPECIALLY SINCE IT ONLY HAD EIGHT MONTHS OF USE. SURE-TRAC'S SUPPOSEDLY EXCELLENT SURFACE PREP AND FINISHING PROCESS WAS ONE OF THE MAIN REASONS I BOUGHT THIS TRAILER. ESTIMATES FROM LOCAL POWDERCOATING SHOPS ARE BETWEEN $2500-$3000 TO REPAIR THE FINISH. WEDNESDAY MAY 28, 2014: COUPLER FAILS WHILE UNLOADING KUBOTA L5740 (5,700 LBS) FROM THE TRAILER. THE COUPLER WAS PROPERLY ATTACHED TO A 2 5/16" BALL OF ADEQUATE CAPACITY WITH THE LATCH PINNED IN THE CLOSED POSITION. AFTER IT PULLED OFF THE BALL, THE LATCH WAS STILL PINNED IN THE CLOSED POSITION. WE DO DOCUMENTED PRE-TRIP INSPECTIONS BEFORE EVERY DAY AND KNOW FROM A VISUAL INSPECTION THAT ALL PORTIONS OF THE TRAILER COUPLING WERE INTACT BEFORE WE LEFT. I REMOVED THE FAILED COUPLER AND REPLACED IT WITH A PINTLE RING. BOTH BOLTS ATTACHING THE COUPLER TO THE TRAILER WERE ATTACHED WITH CONVENTIONAL NUTS, NOT LOCK NUTS AND CAME OFF EASILY. THE ORIGINAL REAR TIRES ARE NEARLY BALD WITH LESS THAN 5000 MILES ON THEM AS WELL. *TR

NHTSA ID
10622412
Incident
May 28, 2014
Mileage
500 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .