RoadVitals

2001 Pierce Custom Chassis

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 5, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2001 Pierce Custom Chassis. 2 safety recalls have been issued covering this model year; and 40 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V470000

SUSPENSION:FRONT:CONTROL ARM

Oct 5, 2007
2,604 units potentially affected
The defect: ON CERTAIN FIRE TRUCKS EQUIPPED WITH AN INDEPENDENT FRONT SUSPENSION, A PITMAN ARM MIGHT FRACTURE UNDER SEVERE LOAD CAUSED BY THREE LOADING CONDITIONS. IN ALL CASES, THE FRONT AXLE MUST BE TURNED FULL LEFT OR RIGHT WHILE (1) SIMULTANEOUSLY BACKING UP AND BRAKING HARD, (2) DRIVING ONE WHEEL OVER OR AGAINST A CURB OR (3) STEERING THE FRONT AXLE FULL LEFT OR RIGHT WHEN THE VEHICLE IS STATIONARY WITH THE SERVICE BRAKE APPLIED. THESE ARE ALL LOW OR NO -SPEED EVENTS.
The risk: SUCH A BREAK COULD LEAD TO THE SUSPENSION LOSING ONE OF ITS ANCHOR POINTS, THEREBY POTENTIALLY CAUSING LOSS OF VEHICLE CONTROL WITHOUT PRIOR WARNING WHICH COULD RESULT IN A CRASH.
The remedy: DEALERS WILL REPLACE THE ORIGINAL PITMAN ARMS WITH PITMAN ARMS MADE OF HIGHER STRENGTH MATERIAL. THE RECALL BEGAN ON OCTOBER 29, 2007. OWNERS MAY CONTACT PIERCE AT 920-832-3000.
PIERCE MANUFACTURINGView on NHTSA.gov
03V380000

STEERING:LINKAGES:TIE ROD ASSEMBLY

Oct 8, 2003
202 units potentially affected
The defect: ON CERTAIN FIRE TRUCKS WITH TANDEM STEER AXLES. THE TRW TIE-ROD ON THE REAR-MOST AXLE OF A TANDEM AXLE IS RESTRAINED FROM ROTATIONAL MOVEMENT BY A PAIR OF ANTI-ROTATION SEALS LOCATED AT THE BALL SOCKET JOINTS. THESE ANTI-ROTATION SEALS WILL COMPRESS OVER TIME. IF THE ANTI-ROTATION SEAL ALLOWS TOO MUCH MOTION, THE SEALS CAN DETERIORATE, ALLOWING CONTACT BETWEEN THE BALL SOCKET AND THE BALL SHAFT. THIS METAL-TO-METAL CONTACT WILL TRANSMIT FORCES INTO THE TIE-ROD TUBE, CAUSING FATIGUE FAILURE INITIATING AT THE ROOT OF THE FEMALE TREADS.
The risk: FAILURE OF THE TIE-ROD WILL ALLOW ONE OF THE WHEELS TO SWING TO THE LIMIT OF ITS STEERING STOP, POTENTIALLY CAUSING A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL REPLACE THE TIE ROD. NOTIFICATION TO OWNERS BEGAN NOVEMBER 7, 2003. OWNERS SHOULD CONTACT PIERCE AT 1-888-974-3723.
PIERCE MANUFACTURINGView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB_766

ELECTRICAL SYSTEM

This bulletin covers the proper start-up and shut-down procedures, using the battery and ignition switches. Using an incorrect order of operations of the battery disconnect and ignition switches may cause unpredictable electrical system failures and may potentially void the warranty of the alternator and other electrical components.

PB_757

We are excited to share several updates to our Husky 3 foam system. This has been a collaboration of your feedback to improve durability, manage parts obsolescence along with industry changes with foam application.

PB_753

EXTERIOR LIGHTING

As a product improvement, Whelen has updated the design of the Pierce 600 Marker/Turn Light, while providing the same form, fit, and function of the original.

PB_751

ENGINE

Depending on custom chassis configuration, the oil check level plug and sight glass may prove difficult to view and access on certain vehicles. Installing the 90-degree fitting and cap will allow easier access for checking fluid level while topping off the Integrated Pump Transmission (IPT) with fluid.

PB_750

To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window.

SB_747

IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and cannot be ordered. If you believe there is an issue with the AB8 FIP sensor, please contact customer service for technical support. We now require all active and inactive diagnostic codes be included when starting a Technical Incident for an SRS issue. Having the codes at the start of the incident ticket process will provide efficient troubleshooting and increase the accuracy of the suggested corrective actions.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Pierce Custom Chassis by model year
YearComplaintsRecallsInvestigationsIssue Index
2006010—
2005010—
2004020—
2003030—
2002040—
2001Viewing020—
2000010—
1999010—
1998010—
1997010—
1996010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.