RoadVitals

2001 Pierce Quantum

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 2, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest May 30, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
4 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2001 Pierce Quantum, most frequently naming the steering category. 4 safety recalls have been issued covering this model year; and 18 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V348000

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

May 30, 2017
225 units potentially affected
The defect: Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
The risk: Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
The remedy: Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
Pierce ManufacturingManufacturer number 74B283View on NHTSA.gov
11V384000

FUEL SYSTEM, OTHER

Jul 26, 2011
6,803 units potentially affected
The defect: PIERCE HAS DECIDED THAT CERTAIN MODEL YEAR 1995-2008 ARROW XT, DASH, CUSTOM CONTENDER, LANCE, ENFORCER, PIERCE ARROW, QUANTUM, SABER AND COMMERCIAL FIRE TRUCKS MANUFACTURED FROM JANUARY 2, 1995, THROUGH JANUARY 21, 2008, CONTAIN A SAFETY DEFECT. THESE VEHICLES ARE EQUIPPED WITH FUEL TANK STRAPS THAT MAY CORRODE DUE TO WINTER ROAD SALT OR LIQUID DE-ICING CHEMICALS. IF THE FUEL TANK STRAPS CORRODE SUFFICIENTLY, THE FUEL TANK SUPPORTING STRAPS MAY FRACTURE AND THE FUEL TANK MAY FALL FROM THE VEHICLE.
The risk: THE VEHICLES MAY LOSE POWER AND STALL. IN ADDITION, THE FUEL TANK MAY RUPTURE AND SPILL DIESEL FUEL ON THE ROADWAY. EITHER OF THESE OUTCOMES MAY CAUSE A FIRE TRUCK OR SURROUNDING VEHICLES TO SLIP OR SLIDE ON THE ROADWAY SURFACE, INCREASING THE RISK OF A CRASH.
The remedy: FOR FIRE TRUCKS THAT ARE LESS THAN 10 YEARS OLD, DEALERS WILL INSPECT THE FUEL TANK STRAPS AND REPLACE THEM IF NECESSARY WITH STAINLESS STEEL STRAPS FREE OF CHARGE. FOR VEHICLES THAT ARE OLDER THAN 10 YEARS, PIERCE IS NOT OFFERING A FREE REMEDY, BUT WILL OFFER FOR PURCHASE REPLACEMENT FUEL TANKS STRAPS AND PROVIDE INSTRUCTIONS FOR INSTALLATION. THE SAFETY RECALL BEGAN ON AUGUST 27, 2011. OWNERS MAY CONTACT PIERCE AT 1-920-832-3000.
PIERCE MANUFACTURINGManufacturer number 74B218View on NHTSA.gov
05V351000

SEATS

Aug 10, 2005
90 units potentially affected
The defect: CERTAIN FIRE TRUCKS WITH COMMAND CABS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207,"SEATING SYSTEMS." THE RESCUE BODY OFFERINGS DO NOT MEET THE PULL TEST REQUIREMENTS. THE PEDESTAL SEAT WAS MOUNTED BY DRILLING AND TAPPING THE CAB OR BODY FLOOR.
The risk: IN THE EVENT OF A CRASH, THE PEDESTAL SEAT FASTENERS COULD FAIL TO RESTRAIN THE SEAT, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
The remedy: DEALERS WILL INSPECT THE SEAT PEDESTALS. IF THE SEAT WAS MOUNTED WITH TAPPED FASTENERS, THE FASTENERS WILL BE REMOVED AND A HOLE WILL BE DRILLED TO REPLACE THE MOUNTING FASTENERS WITH 7/16" BOLTS AND NUTS. THE RECALL BEGAN ON AUGUST 19, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.
PIERCE MANUFACTURINGView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Jul 2, 2010
Crash reported4 injuries reported

AS A SERGEANT WITH THE MASS STATE POLICE RECONSTRUCTION TEAM WITH A BSME DEGREE, I'M INVESTIGATING AN INCIDENT WHEREAS A PIERCE FIRE TRUCK ROLLEDOVER @ 30 MPH WHILE TRAVELING ON A FLAT, LEVEL, AND STRAIGHT ROADWAY. EVERYTHING POINT TO A OSHKOSH ALL STEER MALIFUNCTION. PIERCE SAID THE PROBLEM WAS CAUSE BY UNEVEN BRAKING, I (AS AN ENGINEER) SAY NO. ALL EVIDENCE POINTS TO A MALFUNCTION OF THE REAR STEER AXLE. I CAN BE REACHED AT MASSACHUSETTS STATE POLICE C.A.R.S. UNIT[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10341115
Incident
Apr 10, 2010

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PB_572.4

Introduction of tri-crimp, Spiralock™ chassis/aerial hardware.

PB_750

To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window.

SB_746

Single axle tillers can be retrofitted to have a 91° jackknife angle, an improvement from the previous jackknife angle of 88°. New tillers are configured with this change as per Sales Bulletin PSB1063.

SB_747

IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and cannot be ordered. If you believe there is an issue with the AB8 FIP sensor, please contact customer service for technical support. We now require all active and inactive diagnostic codes be included when starting a Technical Incident for an SRS issue. Having the codes at the start of the incident ticket process will provide efficient troubleshooting and increase the accuracy of the suggested corrective actions.

SB_733

This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded via the CZ Webpages application. This procedure is applicable to apparatus equipped with either CL-711 or CL-714 series Displays.

SB_735

This bulletin provides a procedure by which to apply an Over-The-Air Programming (OTAP) software update to applicable Command Zone devices installed in Pierce custom chassis apparatus with a CL-714 series Display and with Telematics Control Unit version 7.0.3 or greater.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Pierce Quantum by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023010—
2022020—
2021040—
2020040—
2019050—
2018060—
2017080—
20160120—
20150130—
2014080—
2013090—
20120100—
20110120—
20100150—
20091130—
20080130—
2007090—
2006050—
2005150—
2004060—
2003050—
2002050—
2001Viewing140—
2000050—
1999040—
1998020—
1997020—
1996020—
1995010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.