RoadVitals

2018 Pierce Quantum

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Oct 27, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2018 Pierce Quantum. 6 safety recalls have been issued covering this model year; and 35 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V809000

EQUIPMENT:MECHANICAL; STRUCTURE:CRITICAL FASTENERS

Oct 27, 2022
299 units potentially affected
The defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.
The risk: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.
The remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.
Pierce ManufacturingManufacturer number 74B323View on NHTSA.gov
22V032000

FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

Jan 26, 2022
243 units potentially affected
The defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
The risk: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
The remedy: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March 11, 2022. Owners may contact Pierce's customer service at 1-888-974-3723.
Pierce ManufacturingManufacturer number Cummins 21E-099View on NHTSA.gov
21V394000

FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

May 26, 2021
2,416 units potentially affected
The defect: Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on June 24, 2021. Owner notification letters were mailed July 30, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
Pierce ManufacturingManufacturer number 74BX317View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PB_805

WHEELS

This bulletin outlines the process for masking off new tire rims in order to paint and powder coat.

74B345

ELECTRICAL SYSTEM

Pierce has updated our inverter installation policy to require a sub-feed breaker box with inverters that can supply over 2400W (20A @ 120V) in an unprotected output. In alignment with the National Electric Code (NEC), this will ensure that any 15A or 20A inverter load will not exceed the current rating of the wire or device.

PB_799

Pierce is communicating a material change to the ball joint boots used in applicable service kit PN 2742031. This bulletin is intended to help Dealer Parts and Service teams understand the reason for the change and how to identify the new ball joint.

SB_796

This bulletin provides a procedure to update Telematics Control Unit (TCU) devices in Pierce custom chassis apparatus equipped with Command Zone and with TCU software version 7.4.3. Installation of new TCU webpage and MQTT security certificates is accomplished as part of this procedure. This update is highly recommended for TCU devices currently operating with all software versions prior to 7.4.3.

SB_797

This bulletin provides a procedure for comprehensive update of the Command Zone (CZ) Telematics Control Unit (TCU), control module, and Display devices in Pierce custom chassis apparatus to enable next-generation ClearSky Intelligence Connected Solutions capabilities, provide a pathway for future Over-The-Air Programming, improve TCU reliability, and install new TCU webpage and MQTT security certificates. This update is highly recommended for TCU devices currently operating with all software versions prior to 8.0.0 or 8.1.0 and all apparatus with active ClearSky Intelligence subscriptions.

SB_795

This bulletin provides a procedure to update webpage and MQTT certificates in the Telematics Control Unit (TCU) devices of Pierce custom chassis apparatus equipped with Command Zone and with TCU software versions 6.0.8, 6.0.13, 7.4.3, or 8.0.0. Apparatus with TCU software versions 7.0.1, 7.0.3, 7.2.0, and 7.4.2 should utilize SB_796 “TCU v 7.4.3 Update” for recommended software updates.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Pierce Quantum by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023010—
2022020—
2021040—
2020040—
2019050—
2018Viewing060—
2017080—
20160120—
20150130—
2014080—
2013090—
20120100—
20110120—
20100150—
20091130—
20080130—
2007090—
2006050—
2005150—
2004060—
2003050—
2002050—
2001140—
2000050—
1999040—
1998020—
1997020—
1996020—
1995010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.