2019 RAM 2500 Fuel system Problems

The contact owns a 2019 Ram 2500. The contact stated that while driving at 50 MPH, there was blue and white smoke coming from the engine compartment. The vehicle was taken back to the residence. The contact saw a cloud of smoke coming from the engine compartment. The contact waited to see where the smoke was coming from and attempted to start however, the vehicle failed to start. The vehicle was then towed to an independent mechanic, where it was diagnosed, and it was determined that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a complaint. The failure mileage was 110,000.

NHTSA ID

11712421

Incident

Jan 10, 2026

Mileage

110,000 mi

Dealer has not responded to written requests to perform federally mandated Recall Y78 on my 2019 Ram 2500 (VIN: [XXX] ). I have been told recall work may be declined due to an insurance claim or vehicle history references. No manufacturer directive has been provided. I am requesting NHTSA review of recall nonperformance. Dealership is Hendrick Ram of Cary NC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11709345

Incident

Dec 1, 2025

Following completion of the Y78 (high-pressure fuel pump) and XQ1 (emissions) recall repairs in April 2024, our 2019 Ram 2500 immediately began experiencing misfires, fuel system issues, and ongoing performance problems. These symptoms have persisted for over a year and have never been resolved despite repeated service visits and escalations. The vehicle suffered multiple HPFP failures, including one that caused fuel to leak into the crankcase, resulting in approximately 19 quarts of fuel-contaminated engine oil. Despite technical service bulletins calling for specific system flushes and tests post-repair, the original dealership did not follow these protocols or provide documentation confirming that the required inspections (fuel pressure, contamination checks, EGR/DPF/DEF system functionality) were ever completed. A new dealership confirmed the presence of metal debris after the fuel filter, suggesting the system was still contaminated even after the prior recall-related flush and HPFP replacements. They also found non-functional emissions components covered under XQ1, including a failed DPF urea pump and a faulty NASA pressure sensor. These failures were not documented or addressed by the original repair facility. Despite these clear safety risks, the recall is considered “completed,” leaving us with a vehicle that is still experiencing symptoms consistent with the original recall condition. The failure to properly inspect, document, and address these defects has placed our safety at risk and caused prolonged loss of vehicle use. The issue, confirmed by a 2nd authorized dealership, identified fuel contamination & failure in multiple components of the emissions systems. The check engine light appeared prior to the initial failure and has recurred each time the vehicle was returned after service. Given the continued presence of recall-related symptoms and the lack of proper inspection & documentation, this unresolved recall should be reopened and investigated

NHTSA ID

11664222

Incident

Apr 26, 2024

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11637312

Incident

Dec 31, 2021

I bought this vehicle used at around 105,000 miles. I have since spent almost $22,000 on repairing of the diesel exhaust system.. my vehicle is actually in the shop now it’s been in the shop since middle of October on and off as they cannot effectively diagnose the problem. Actually they can diagnose the problem. They just can’t fix the problem. I have all my receipts, but they are in the truck currently and the truck is currently at the dealership here in Imlay city Michigan. This issue has been going on for the last two years at around a total cost to me of $20,000.

NHTSA ID

11635291

Incident

Sep 7, 2023

The truck was initially brought in on April 10, 2024, for a continuous regeneration issue with the DPF filter, showing codes P242F and P1451. The dealership diagnosed it as requiring a new EGR valve and possibly a DPF filter assembly, under the VB6 emissions recall and extended warranty (XQ1). After replacing the EGR valve, the Y-78 HPFP safety recall was completed. Upon completion, the technician noted multiple fuel-related DTCs, lack of power, and metal debris at the fuel control actuator caused by a failed CP4 pump. At this time, the dealership was unaware of the XQ1 warranty, so instead of replacing the DPF filter, they force regenerated it. Upon picking up the truck, the check engine light came on (April 26, 2024). After reporting it, the dealership stated the DPF filter needed replacement, and on May 26, 2024, it was replaced under XQ1. However, after picking up the truck again, the check engine light came back on, and diagnostics revealed misfires across all six cylinders (codes P0300–P0306) and abnormally high fuel pressure at the wire harness—issues that weren't present before the EGR valve or HPFP recall repairs. The truck has since remained at the dealership, with multiple unsuccessful attempts to fix the issue by replacing the fuel lifter, wire harness, fuel filter, and a second Y-78 recall replacement due to "faulty parts" from the first attempt. The dealership charged a diagnostic fee and suggested replacing rocker arms and push rods, but this did not resolve the problem. The dealership has since recommended replacing the PCM module but then retracted the recommendation and is now requesting a new diagnostic fee to tear down the engine, remove cylinder heads, and inspect for debris, as the misfires and high fuel pressure have persisted since April 26. The safety concern is that the truck behaves as though it is starving for fuel when the engine light reappears, with stored codes showing misfires and high fuel pressure, related to Y-78.

NHTSA ID

11627026

Incident

Apr 26, 2024

The contact owns a 2019 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the repair failed to fix the vehicle. The contact stated that the check engine warning light remained illuminated after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 19,129.

NHTSA ID

11624014

Incident

Apr 11, 2024

Mileage

19,129 mi

On June 26, 2024 during a long road trip, the vehicle lost power repeatedly in the middle of an area with no road service. It put my safety and that of my passenger at risk on the highway as losing power suddenly causes danger in fast-moving traffic causing the risk of potential collisions with other vehicles. There was no warning lamp indicating the failure would occur. To this date, the dealer has not fixed the issue. After approximately three weeks, I picked up the vehicle after it as allegedly repaired (at that time the dealer stated it was an electrical issue). The vehicle failed again not more than one-half mile from the Omak Dodge service center placing my safety at risk yet again. I managed to get the vehicle back to the service center at which time, the dealer stated after consultation with RAM technical support, that the issue was a failure in the fuel system. The dealer claims that the problem was the failure of a fuel injector/pump that caused particulate matter to contaminate the entire fuel system. Being that it was allegedly a power train failure, it was to have been covered under the power train warranty. After approximately three months of delay, the dealer stated the truck was repaired. On arriving at the dealer to pick up the truck, the dealer stated it wasn't repaired and had an exhaust issue. The truck remains at the dealer to this date, October 25, 2024. The dealer states that the exhaust issue is yet another issue with the truck that is covered under a warranty voluntarily extended to 10 years by RAM.

NHTSA ID

11621950

Incident

Jun 26, 2024

I had recall work done on my truck on 3/2023- it is not listed on your website that anything has been fixed on my truck. My truck quit working 5/2023 and has been at my personal shop since then. They ended up doing the same work as the recall that was performed on 3/2023 and is not working still. I looked up on the website and our vehicle is showing no recalls were done on this truck. The dealership is having me jump through hoops to have them take the vehicle back to try to fix the recall that my personal dealership said was wrong with the vehicle.

NHTSA ID

11605252

Incident

May 15, 2024

My truck began idling hard and stalling out. I've contacted the local dealership multiple times to have the recall fixed for the CP4 fuel pump replaced and software updated and keep getting told they don't have the parts. I'm now having to schedule to have the truck looked at out of my pocket.

NHTSA ID

11542819

Incident

Aug 23, 2023

I’ve been waiting for a recall fix for the Y78 on my Ram Cummins. My dealer keeps saying they only get in a couple of the high pressure fuel pumps every few weeks. I’ve started the process back in December with no estimated wait time other than it will be many months before they fix it. I know many people who have but a direct replacement pump that will remedy the problem and have been reimbursed for parts and labor. My really helpful dealer this morning told me to contact NHTSA and file a complaint about how to go about the reimbursement process to get it fixed myself or provide me other options to get it fixed. Any help would be appreciated.

NHTSA ID

11528473

Incident

Dec 19, 2022

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11519938

Incident

May 1, 2023

I have been put off by RAM for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, Greenville Tx Dodge RAM, [XXX] @ [XXX] tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since Dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 months. Recall ZB8/22V-904 Tailgate latch alignment Recall Y78/21V-880 High Pressure Fuel pump Recall W24/20V-207 Bed Step (Safety) Manufactures should be required/held accountable for completing recalls in a timely manner. Continuing to hear: Parts shortage, Labor shortage, only allowed to do 2 per week, etc........is getting old. The first time I took it in for the bed step recall was 5/21/21 to I-20 Dodge Ram in Canton Tx INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11512991

Incident

Mar 21, 2023

March 10,2023 2019 Ram 2500 Cummins 6.7L Diesel I picked up my truck from the dealership this morning, after they did the outstanding CP4 fuel pump recall. I drove the vehicle home (approx 20) miles. Parked the car in the driveway for about 3 hours. Then took a short trip to the store. After the store, when leaving the parking lot I noticed an electrical/plastic smell. Within in seconds smoke started to come through the air vents. I pulled the truck over, turned off the truck, open the hood when fire exspelled from the engine compartment. Immediately call the fire department. They arrived in minutes to put out the fire, but at that point the whole front end of the truck was on fire and smoking (dense white/gray smoke). Then there was a loud burst of flame that came from the engine compartment. The fire worked its way into the cab compartment, burned it completely. The truck is totaled.

NHTSA ID

11511305

Incident

Mar 10, 2023

RE: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. This recall was issued in November 2022. My local dealer, Carson Dodge in Carson City, Nevada, will not honor the recall and will not fix my vehicle. I have repeatedly asked for the repair and keep getting blown off, telling me I'm on an indefinite waiting list. I insisted once to confirm I am on the waiting list and where I am at. I was told my car would be repaired in February 2023. February came and went and they still refuse to repair the car or provide a date when the repair might be possible. The fuel pump has now failed and the car has been dead in my driveway for a week and a half. I am without my primary means of transportation to get to work. Calls and emails to the service manager at Carson Dodge have been ignored and unanswered. I am reaching out to you to request assistance. The dealer will not fix the car and will not communicate with me. The car is non-operational now and will have to be towed. I desperately need my vehicle and I am respectfully requesting assistance with a recalcitrant dealership.

NHTSA ID

11510389

Incident

Nov 1, 2022

I have been having issues starting my truck when I took it in they said it was an ecu reflags needed. I believe it is an open recall y78 for over a year and they do not have the part. But my truck all of a sudden loss power on the freeway doing 65 my wife and daughter started crying I barely made it to the edge of the freeway with being hit within inches of a semi truck. We sat on the side of the freeway with trucks passing us shaking our truck from the wind. Finally I had to call Chp to have cars slow down when it became night time I fears for the safety of my wife and daughter. Yes the issue now is it won’t start at all but they are telling me go somewhere else it could take 2-3 months to fix the issue. No one inspected it yet just that it wouldn’t start. It was continuously having power surges but too light. Then all of a sudden loss power and it says service exhaust system see dealer.

NHTSA ID

11508183

Incident

Feb 18, 2023

We bought our truck in November 22, 2022, used certified pre-owned with 22135 miles, On 12/27/2022 message code came on water in fuel tank. 12/29/2022 dealership service helped us to drain fuel filters and cleared the code. 12/30/2022 same code came back. 1/8/2023. Truck broke down with a major total fuel system damaged. Parts were ordered, but repairs did not start yet. Everyone is trying to say it is a user error. We refilled DEF liquid correctly after which the gage showed was almost full. Dealership was blaming bad diesel was used, but as a consumer how in the world will i know which brand or company: they all are governed to sell proper diesel. We only drove about 3000 miles. There's no way possible for such to happen. Dealership told us ok to drive and keep refilling fresh diesel. We learned that there was already a recall for fuel system back in September of 2022. Supposedly if diligently and correctly it was taken care of, this same problem should have not come back at least for the next 10000+ miles. We only put on about 3000 miles from the date of purchase. Also according to inspection of dealership and service history, they also replaced fuel filters in October of 2022. Truck broke down even before our first payment was to be due. Currently our truck is not drivable and we are in 7 yrs loan. Absolutely ridiculous. There must of been a hidden tank leak that caused fuel contamination. Dealership where our truck is confirmed DEF liquid was mixed with diesel gas and a corrosion around some parts. Please help us! This is a nightmare. Thank you so much in advance!

NHTSA ID

11508035

Incident

Dec 27, 2022

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not order the parts for recall repairs. The contact contacted a second dealer, McConnell Chrysler Dodge Jeep Ram (1405 Healdsburg Ave, Healdsburg, CA 95448), and a third dealer Autoworld Jeep (1370 Auto Center Dr, Petaluma, CA 94952) however, the dealers failed to return the phone calls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate failed to open as needed intermittently. The contact stated he had to press the release button on the tailgate while pushing the tailgate for the tailgate to respond. The contact related the failure to NHTSA Campaign Number: 22V904000 (Structure). The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The contact had not experienced a failure. The failure mileage was approximately 20,000. Parts distribution disconnect.

NHTSA ID

11500116

Incident

Jul 4, 2022

Mileage

20,000 mi

I have been trying for a year to get my recall performed. When I go to the dealer they say there is no parts available and I should contact FCA Recall Assistance. When I call FCA Recall Assistance they say parts are available and that I should try a different dealer. I have tried 3 dealerships and no one will fix the recall. I can't even register the vehicle because in California recalls need to be performed for registration. I do not know who else to turn to.

NHTSA ID

11498981

Incident

Dec 27, 2022

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11498283

Incident

Nov 12, 2021

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11496235

Incident

Dec 6, 2022

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was advised by the manufacturer that his vehicle was not eligible for the recall. Parts distribution disconnect.

NHTSA ID

11495135

Incident

Nov 12, 2021

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and hesitated to accelerate. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 48,807. Parts distribution disconnect.

NHTSA ID

11493127

Incident

Nov 1, 2021

Mileage

48,807 mi

The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 21V881000 (Fuel System, Diesel). The dealer was notified about the recall and informed her that parts were not yet available. The contact also received a recall notice for NHTSA Campaign Number: 20V043000(Power Train); however, she was informed that by the dealer that the recall could not be serviced until the parts for the initial recall were available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11492741

Incident

Sep 1, 2021

Dealers in my area are refusing to do the Y78 recall on my vehicle

NHTSA ID

11490747

Incident

Oct 2, 2022