2021 RAM 2500 Problems

THE VEHICLE HAS UNEVEN RESPONSE WHEN TURNING OR DRIVING DOWN THE ROAD TURN SIGNALS DO NOT CANCEL PROPERLY AND IT HAS A PERSISTENT CLICKING SOUND COMING FROM THE STEERING COLUMN. MY SAFETY IS AT RISK AS THE STEERING ISNT CONSISTENT WHILE DRIVING. VEHICLE WAS INSPECTED BUT THEIR TECHNICIANS WERE UNABLE TO FIND ANY OF THE ONGOING PROBLEMS WITH THIS VEHICLE INCLUDING WORN SUSPENSION COMPONENTS.THIS PERSISTENT PROBLEM WITH THE STEERING AND CLICKING SOUND HAS BEEN ONGOING SINCE BEFORE I PURCHASED THE VEHICLE BACK IN DECEMBER WITH MULTIPLE CLUES AFTER VISUAL EXAMINATION OF A PRIOR ACCIDENT.

Backup camera fails to activate when vehicle is put in reverse gear

The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and the contact was informed that the repair might take 2 or 3 days to be completed. The dealer was only able to pay for a rental vehicle for two days. The contact stated that 5 days later, the dealer was still waiting on parts from the manufacturer to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

Vehicle caught fire while engine was running, vehicle idling. Vehicle is a total loss. Prior NHTSA complaints regarding these vehicles causing fire from electrical components under the hood. Unknown if fire was due to electrical or leaking fuel issues under the hood. Major safety risk to occupants, especially children in car seats. Fire became out of control and burned the interior of the vehicle to bare metal. There were no injuries in this incident. This report being submitted by Law Enforcement on owners behalf. Full report from Law Enforcement included in this complaint.

The 68RFE automatic transmission in this 2021 Ram 2500 6.7L Cummins fails to engage reverse when the transmission reaches operating temperature. When the gear selector is placed in reverse and the accelerator is applied, the engine revs but the truck does not move. The defect is intermittent and temperature-dependent, which means it cannot be predicted or avoided by the driver. The vehicle is used to tow an enclosed cargo trailer weighing approximately 7,000 pounds.The safety risk: inability to engage reverse on demand creates a hazard in any situation requiring reverse motion, including backing away from a stopped vehicle, reversing out of a fuel station, backing a loaded trailer at a campground or boat ramp, or executing an evasive reverse maneuver. With a trailer attached, loss of reverse function can leave the truck and trailer stranded in active traffic lanes or at intersections.The defect was first reported to a dealer in August 2023 with diagnostic trouble code P2701 stored (Friction Element B implausible pressure, internal transmission fault). The code was logged but not addressed at that visit. Over the following 32 months the same defect was reported to the same dealer four additional times. On the fourth visit the dealer replaced the complete transmission and torque converter under warranty and certified the repair complete after a documented 77 mile dealer test drive. The same defect returned approximately 4 customer miles after the truck was returned to me. The truck is currently at the dealer for the fifth repair attempt, with the dealer's own write-up confirming that the vehicle will not move while in reverse at operating temperature.The defect has been confirmed by the dealer service department through their own diagnostic process, has been documented across five repair orders, and has resulted in a complete factory transmission and torque converter replacement that failed to resolve the issue.Warning indicators: a P2701 diagnostic trouble code was s

The lifters failed at 64,000 miles they where replaced under warranty. but now the lifters are making noise again with 71,000 miles since replaced. it’s a bad design that could be fixed permanently with the right parts! No warning lights just failure.

There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [XXX] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a service fee authorization which I don't agree with because either the recall isn't fixed, or there are other issues that can cause the tailgate to fall down which should be included in this recall because they can potentially cause the same dangerous situation which caused the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle was repaired for a known recall related to the tailgate unlatching issue. NHTSA ID Number: 22V904000 This repair was completed, and then my tailgate continued to open unexpectedly. I have taken it back to the dealership after damage was caused to my tailgate when it fell while I was driving. They have denied my claim and continue to advise that it was repaired when, in fact, I have still been experiencing issues with it. I would like to have my tailgate damage repaired and realgind properly.

Vehicle caught fire while engine was running, vehicle idling. Vehicle is a total loss. Prior NHTSA complaints regarding these vehicles causing fire from electrical components under the hood. Unknown if fire was due to electrical or leaking fuel issues under the hood. Major safety risk to occupants, especially children in car seats. Fire became out of control and burned the interior of the vehicle to bare metal. There were no injuries in this incident. This report being submitted by Law Enforcement on owners behalf. Full report from Law Enforcement included in this complaint.

August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue. The repair cost me over $963.00 dollars.

This problem first occurred on a state highway in [XXX] in 2023 and again in 2026 (this incident.) While driving south on XXX, there was an undulation/slight bump in the interstate while in a mild right hand curve. My vehicles brakes engaged without my input and slowed me down from 70mph to 35mph with traffic behind me. My gas accelerator and brake pedal were unresponsive from user input. At no point was my vehicle out of control to trigger such aggressive braking from my ESC, ERM, or ABS. The concern here is that thankfully this was on dry roads and traffic was far enough behind me to avoid a collision. My concern is this happening in winter weather/icy/wet roads, or with significant traffic behind me causing a possible high speed rear-end vehicle accident. There was a safety recall for ESC/ABS a few years ago on my vehicle that I dealt with through the dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a seized brake caliper that is a direct result of a faulty brake hose. The brakes were looked at by a brake specialist business and I was told the brake hoses had to be replaced as well as the calipers, rotors and pads on the front. I took it to the Lake City, Florida dealer looking for a recall after reading online that some 2021 Ram 2500 trucks had brake hose recalls. They told me there was no recall on my particular truck for brake issues. However, when they quoted me there price and reason they needed to repair is that it had a seized brake caliper and all components are now no good. They also told me the brake hoses need to be replaced due to the passenger side brake hose having collapsed internally but they want me to pay $3500 to repair. This issue is a direct result of a faulty brake hose that they said collapsed. There are other trucks that have recalls for the same failure. Why is mine not covered under a recall with the safety issue that has developed? I need these parts covered as well as all the parts that have to be replaced due to the faulty hose. Please let me know what to do.

The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and the contact was informed that the repair might take 2 or 3 days to be completed. The dealer was only able to pay for a rental vehicle for two days. The contact stated that 5 days later, the dealer was still waiting on parts from the manufacturer to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2021 Ram Promaster 2500. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank screen. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

THE VEHICLE HAS UNEVEN RESPONSE WHEN TURNING OR DRIVING DOWN THE ROAD TURN SIGNALS DO NOT CANCEL PROPERLY AND IT HAS A PERSISTENT CLICKING SOUND COMING FROM THE STEERING COLUMN. MY SAFETY IS AT RISK AS THE STEERING ISNT CONSISTENT WHILE DRIVING. VEHICLE WAS INSPECTED BUT THEIR TECHNICIANS WERE UNABLE TO FIND ANY OF THE ONGOING PROBLEMS WITH THIS VEHICLE INCLUDING WORN SUSPENSION COMPONENTS.THIS PERSISTENT PROBLEM WITH THE STEERING AND CLICKING SOUND HAS BEEN ONGOING SINCE BEFORE I PURCHASED THE VEHICLE BACK IN DECEMBER WITH MULTIPLE CLUES AFTER VISUAL EXAMINATION OF A PRIOR ACCIDENT.

I am reporting a serious safety issue with my 2021 Ram 2500 (VIN: [XXX] ). The truck has experienced three separate transmission failures within a few months. Each time the transmission was replaced, the vehicle failed again shortly afterward. At one point, the dealership returned the truck to me without transmission fluid, causing additional internal damage and creating an extreme safety risk. I have also had steering issues since the truck was new, which continue today despite multiple service attempts. Shortly after purchase, the truck developed severe mold and water intrusion after the roof stop lamp was removed or stolen while the vehicle was at the dealership for service. This caused water to leak into the interior and contaminate the carpet. The dealership replaced the carpet but the issues continued. The repeated transmission failures, steering defects, and water intrusion have made this truck unsafe to drive. The vehicle has lost significant value, and the dealership and manufacturer have been unable to correct the defects after numerous attempts. I am requesting an NHTSA investigation into these issues, including: •Repeated transmission failures •Ongoing steering defects •Improper repair practices •Water intrusion and mold exposure •Dealer negligence These failures represent a serious safety hazard to both myself and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Leather dash is delaminating and shrinking starting at the defrost vents. This appears to impact the passenger airbag deployment. Chrysler/Stellantis is aware of the issue, but considers the dash to be an accessory and refuses to correct if not under warranty.

The contact owned a 2021 Ram 2500. The contact stated that while driving 55-60 MPH, the vehicle crashed into a cow, causing the front bumpers to bend 2 ft. inward. The air bags failed to deploy. The contact sustained bruises on the left arm, on the shoulder, on the chest, on the right elbow and on the right knee. The contact did not seek medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,500.

The rear right seat belt became stuck and would not release, trapping my [XXX] son. Although the buckle was unlatched, he was entangled in the seat belt, and the retraction system would not loosen. The vehicle was stationary at the time of the incident. Due to the inability to safely release the seat belt, emergency services were contacted. Police and fire department personnel responded to the scene and conducted an assessment. Based on their evaluation, they determined that the safest and most appropriate course of action was to cut the seat belt in order to free my son. This type of malfunction has never occurred previously with this vehicle. At no point before or during the incident were any warning lights, alerts, or messages displayed indicating a restraint system fault. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The passenger side seat belt retractor failed on this truck a couple of months ago. We had the parts replaced by the local dealer and did not think anything about it until our second truck also had the same issue and seriously hurt my mother. Report number 11597310. As the same part failed on two different trucks in a short period of time, we googled the issue and found lots of other RAM truck owners complaining of the same issue. We called RAM and they said there is no recall for the issue and there was nothing they would do. If this part fails, causing the retractor to lock and continue to "rachet" down on the passenger is could cause serious harm to people. My mother was hurt and we had to force the emergency release at the base of the seatbelt to get her out. If a person is alone in the vehicle when this part fails there is no way they could escape and it could cause a fatality.

Leather dash is delaminating and shrinking starting at the defrost vents. This appears to impact the passenger airbag deployment. Chrysler/Stellantis is aware of the issue, but considers the dash to be an accessory and refuses to correct if not under warranty.

The rear camera displayed in the 12” display goes full blast bright when reverse is selected at night. It blows out your night vision and makes it extremely difficult to see outside the vehicle via the mirrors. There is no dimming option available. The problem has been reported to FCA via “ram cares” and there has been no resolution over the last year.

Front right wheel detached while driving on the highway - going about 45mph due to snow on roadway. We are glad no one was injured. All the lugs had come off the wheel. Now need wheel and rim replacement, and new hub assembly and lugs. It will be repaired at the dealer where we bought the vehicle new, Ed Tomko in Avon, OH. The service dept there has looked at it and gave the diagnosis. No warning indicators. Reporting because we saw a similar issue as recall for different lines of the same year Ram trucks. Wondering if the 2500 is also in that situation.

The contact owns a 2021 Ram 2500. The contact stated while approaching a stop sign or stop light, the vehicle stalled. The vehicle had to be placed in park and restarted. While driving at an undetermined speed, the vehicle stalled. There were no warning lights illuminated. Additionally, the rim cover had detached from the wheel. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve any fault codes. The vehicle was not repaired. The dealer was informed that the rim covers were not replaceable, and that the rim needed to be replaced. The vehicle was taken to another local dealer, Allen Samuels Jeep RAM (2201 University Ave, Oxford, MS 38655) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.

I recently had an issue with the wiring in the passenger seat of my 2021 RAM 2500 (Longhorn Edition) with interior heated/cooled seats. My passenger seat had a wiring short which caused the seat cushion to ignite. With some quick searching, it appears that I am not alone in this event. In fact, it appears at least a couple people have had their entire truck burn. I am sure that this specific model is not the only one with this wiring set up in the seats. I was wondering if you have collected any data on these events to date? Thank you for your help.

The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.

The contact owns a 2021 Ram 2500 equipped with Bridgestone Tires, Tire Line: TransForce AT, Tire Size: LT275/70/R18, DOT Number: VN15TR91821. The contact received notification of NHTSA Campaign Number: 22T002000 (Tires) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to take the vehicle to another dealer located 2.5 hours away. The contact declined. The contact had not experienced a failure. Parts distribution disconnect.

Right rear shock failure which lead to shock oil leaking onto brake system. Local dealer states parts are not available due to current allotment met for the month. Took truck into Olathe Dodge for warranty repair on Monday 10/25/2021, two hours of waiting to be told part would not be available until end of November. No warning lamps etc displayed. Oil was found all over the rear end including wheel and tire. Creates a safety hazard with any fluid leaking onto braking system. Confirmed by dealer.

The rear camera displayed in the 12” display goes full blast bright when reverse is selected at night. It blows out your night vision and makes it extremely difficult to see outside the vehicle via the mirrors. There is no dimming option available. The problem has been reported to FCA via “ram cares” and there has been no resolution over the last year.