2018 RAM 3500 Owner Complaints

Open recall for 2 years, no parts available.

NHTSA ID

11756345

Incident

Aug 11, 2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated with an audible chime. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ID

11756248

Incident

Nov 27, 2024

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control, and traction control warning lights illuminated. The contact pulled over into a parking lot. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 223,308.

NHTSA ID

11756164

Incident

Aug 11, 2026

Mileage

223,308 mi

I still haven’t heard anything about how to get help on this. I have a truck with recall I haven’t been able to drive and it basically sits in my garage since 2023. I’m trying to get help, this is an unresolved complaint the manufacturer isn’t helping me. OID 11688292 previously filed.

NHTSA ID

11755423

Incident

Oct 17, 2023

The recall for the brake hydraulic contol unit (C4B/NHTSA 24V-896) has not been addressed in years.....I have no brakes on my trailer from this failure. This needs fixed asap.

NHTSA ID

11755340

Incident

Feb 5, 2026

HCU unit is in constant fault and it has been occurring for over a year and a half. How long is Ram allowed to drag out developing a repair and replacement? 24V-896 recall

NHTSA ID

11755125

Incident

Aug 2, 2026

NHTSA Recall #: 24V-896 Dogde Recall #: C4B Dodge Part #: 68143491AB HCU My complaint is because the I have tried to get this recall done a two separate dealers and it can't be done. Both service departments have told me the same things, the part # that is supposed to be the recall item has been taken out of inventory and the dealer can't get the part. This I believe happened in 2024. There is no current inventory part number to handle the HCU recall putting my vehicle in limbo. The dealer said this isn't the first experience with the problem. My truck has 15k original miles and I have ABS and Brake warnings flashing at me and 2 dealerships have confirmed that there is no current replacement part to order to do the recall. Dealerships: [XXX] in [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11754593

Incident

Aug 3, 2026

Odometer Fraud. The contact purchased a 2018 Ram 3500. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 78,546 and at the time of a Carfax report check, it was discovered that the mileage was 699,573.

NHTSA ID

11754529

Incident

Feb 24, 2024

Mileage

699,573 mi

My 2018 Ram 3500 had safety recall V06 (19V-021) performed, which involved welding the drag link. This recall remedy has caused a secondary safety defect: my vehicle is now severely out of alignment, causing rapid, uneven tire wear on the outside edges and compromising steering handling. I contacted FCA Customer Care (Case #97534845). They acknowledged TSB 19-001-19 exists for aligning welded trucks, yet my dealer refuses/is unable to align it. FCA representative 'May' then instructed me to 'pay out of pocket' to replace the steering components. FCA is refusing to honor the replacement clause outlined in their own STAR case 9100268. The manufacturer's recall remedy has ruined my steering geometry, and FCA is refusing to fix the safety hazard they created

NHTSA ID

11752491

Incident

Jul 23, 2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11752355

Incident

Jul 23, 2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and depressing the brake pedal, the brake pedal became firm. The contact stated that the traction control and ABS warning lights were illuminated. The contact continued driving the vehicle, and the brake pedal operated normally. The vehicle was taken to a dealer, where it was diagnosed and determined that the hydraulic control unit needed to be replaced; however, parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

NHTSA ID

11752148

Incident

Nov 15, 2024

Mileage

40,000 mi

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted; however, the contact was informed that parts were not yet available. Additionally, the contact stated that the recall was initiated several years ago, and parts were still not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ID

11751576

Incident

Jul 20, 2026

The contact owns a 2018 Ram 3500. The contact stated that while waiting at a traffic light to enter the freeway, the contact started to accelerate, and the vehicle started shaking abnormally. The ESC warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted, and the contact was informed that parts for recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 189,000.

NHTSA ID

11750062

Incident

Jun 27, 2026

Mileage

189,000 mi

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to respond while depressing the brake pedal in a panic stop, requiring the contact to depress the brake pedal a second time. The traction control and the ABS warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the part was unavailable to repair the vehicle. The manufacturer was notified of the failure and advised the contact to pay for the repair and reimbursement would be provided; however, the dealer confirmed that the part was unavailable. The failure mileage was approximately 90,000.

NHTSA ID

11750049

Incident

Jul 13, 2026

Mileage

90,000 mi

The contact owns a 2018 RAM 3500. The contact stated while attempting to start the vehicle, the contact noticed an abnormal cracking sound and smoke coming from the engine compartment. The contact inspected and used a fire extinguisher to slow the smoke and electrical sparks down. The contact did not notice any fire. The fire department arrived and disconnected the electrical cables to prevent further damage. The contact stated that the vehicle was inoperable. In addition, the contact stated that the failure occurred while the contact was traveling on vacation. The vehicle was towed to the dealer. The contact was informed that the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was later towed to an RV service center. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

NHTSA ID

11748890

Incident

May 28, 2026

Mileage

23,000 mi

Before the recall, I was driving my vehicle and the brakes and the power steering locked up. The vehicle felt like it was trying to drive with the emergency brake on. After this happened, I took the vehicle to Haley Jeep Jam, Richmond, VA, and they said they couldn't determine anything was wrong, but replaced the brake pads. Shortly after this visit to the service department, the recall appeared. Since the recall, we have contacted Haley Jeep Ram and Whitten Brothers multiple times, but they are unable to fix the recall due to no resolution from Daimler Chrysler. In August 2025, Whitten Brothers, Ashland, VA, replaced the part with a new, recalled part as a temporary fix. There is still no permanent fix for this recall which continues to be a safety risk. Since the vehicle has an outstanding safety recall, we are unable to sell or trade in this vehicle. We have been patiently waiting but believe this should no longer be our problem. Daimler Chrysler needs to do the right thing to assist the vehicle owners. We have mailed a corresponding letter to NHTSA. Thank you for your time.

NHTSA ID

11748352

Incident

Dec 16, 2024

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The contact was informed that the parts were on back order. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ID

11747973

Incident

Jul 2, 2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated while driving and the ABS and cruise control features were inoperable. The failure mileage was 80,000.

NHTSA ID

11747914

Incident

Jun 1, 2024

Mileage

80,000 mi

ABS/TRACTION CONTROL light and warning alarm goes off continuously. Very dangerous when towing a 15k pound camper.

NHTSA ID

11747675

Incident

Nov 27, 2024

The contact owns a 2018 Ram 3500. The contact received notification of NTHSA Campaign Number: 24V896000 (Service breaks, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11746797

Incident

Jun 26, 2026

This recall came out 1.5 years ago and there still is no remedy. At a car wash my truck wouldn’t stop and I slid into a concrete pole and damaged the fender and headlight. The corporate office told me, when I called, that currently there is nothing that they can do.

NHTSA ID

11745513

Incident

Sep 13, 2025

Waiting over 18 months for recall repairs to be made. My truck will not pass the mandatory state safety inspection because the ABS lights in the dash board display. This makes me operating the truck illegal and subject to a violation. Called manufacturer numerous times to complain yet they take no action.

NHTSA ID

11744755

Incident

Jun 11, 2026

The contact owns a 2018 Ram 3500. The contact received notification of NTHSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving over a bump or crack on the roadway, there was a dinging sound coming from the dashboard. The contact stated the traction control and ABS warning lights were illuminated. The contact associated the failure with the recall. The vehicle was repaired; however, the the failure persisted. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,000.

NHTSA ID

11744730

Incident

Aug 15, 2025

Mileage

98,000 mi

I am the owner of a 2018 Ram 3500 subject to Recall C4B (NHTSA Recall No. 24V-896) involving the Brake Hydraulic Control Unit (HCU). The recall was announced on November 27, 2024. As of June 2026, NHTSA’s website still states that the recall is incomplete and that a remedy is not yet available for my vehicle. The defect causes active symptoms during operation. The vehicle continuously chimes while driving, similar to a seatbelt warning, and cruise control is disabled. These symptoms substantially interfere with normal operation, especially during long trips and towing. I have contacted authorized Ram dealerships and Ram Customer Care multiple times. Dealerships state that no remedy is available and refer me to Ram Customer Care. Ram Customer Care confirms that no remedy is available and provides no repair timeline or meaningful resolution. Most concerning, neither the dealerships nor Ram Customer Care will initiate a repair attempt because no repair procedure or parts exist. Owners are therefore unable to obtain repairs or even establish documented repair attempts despite the existence of an active safety recall. I was also advised that I could rent a vehicle at my own expense and potentially seek reimbursement if approved. Given that this recall has been open for more than 18 months with no available remedy or repair timeline, expecting owners to personally fund rental costs for an unknown period with only the possibility of reimbursement is unrealistic and inadequate. This open safety recall has negatively impacted the vehicle’s usability, resale value, and trade-in value while preventing owners from obtaining a repair. Stellantis acknowledges the safety defect, yet no practical remedy or alternative solution is available. I respectfully request that NHTSA review the continued lack of an available remedy, the extended delay in repairs, and the absence of a meaningful process for affected owners to obtain relief.

NHTSA ID

11743637

Incident

Dec 1, 2025

See attached document for complaint.

NHTSA ID

11743277

Incident

Apr 18, 2026