2020 RAM 3500 Problems

The contact owns a 2020 Ram 3500. The contact stated that while driving at various speeds, the vehicle made an abnormal ticking sound. The vehicle was taken to the dealer, where it was diagnosed with high-pressure fuel pump failure, but the vehicle was not repaired at the time. The contact stated that upon pulling into a parking lot, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had imploded, causing damage to the fuel system. The dealer related the failure to NHTSA Campaign Number: 21V880000 (Fuel System, Diesel), and the vehicle was repaired; however, the contact later became aware that the dealer had replaced the high-pressure fuel pump with the same part. The contact stated that upon taking the vehicle to an independent mechanic to be serviced, the mechanic informed the contact that the high-pressure fuel pump installed on the vehicle was not the recall part, but the same defective part. The mechanic recorded the high-pressure fuel pump and part number, and the vehicle was taken back to the dealer, where it was confirmed that the recall part had not been installed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The contact stated that the dealer delayed performing the recall repair free of charge, which required the contact to pay for the replacement of the high-pressure fuel pump with the correct part. The vehicle was repaired. The contact stated that the manufacturer failed to complete the recall repair free of charge. The failure mileage was approximately 38,000.

Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.

The contact owns a 2020 Ram 3500. The contact stated while driving approximately 50 MPH, the engine overheated. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the cooling fan module had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 97,000.

Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.

The contact owns a 2020 Ram 3500. The contact stated that while the vehicle was parked and turned off, the gear shifter shifted into drive independently, causing the vehicle to roll away. The vehicle stopped before crashing. The vehicle was taken to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Abs module has failed twice since truck purchased.

Check engine light turned on in my 2020 dodge ram 3500, I took the truck back to the dealership. According to them the Grid Heater Relay needs to be replaced & the truck could have caught on fire if we would have kept driving like that. I have done some research and saw that there has been a recall on that same part for the 2021-2023. Could it be possible the 2020 were defective also, this is a major safety concern and should be looked into. I also don’t believe the customer should be responsible for paying for this issue to be fixed when it was my family’s safety that was jeopardized.

Abs module has failed twice since truck purchased.

As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.

What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles

Sudden, catastrophic failure of Hydro Boost Pump Port Tube Assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment

The contact owns a 2020 Ram 3500. The contact stated that while driving at an undisclosed speed, the front wheels became inoperable. The contact stated that the vehicle was pulling to one side. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the front wheel studs had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,000.

While driving at 70 mph on I-75 July 1 2023, roads where dry, temp outside was 88 degrees, speed control set, my 2020 Ram 3500 diesel, 4X4 Mega cab pick-up began to shake violently, the steering wheel was trembling side to side ! I took the truck off cruise control and griped the steering wheel, traffic was heavy that day so it took about 1/4 mile to slow down and pull safely to the shoulder with the hazard lights on and the truck in park I got out and started looking at what was going on in the front of the truck! I didn't take long before I spotted a large egg shaped raised bump on the drivers side front tire! It was checked for air pressure before my trip and registered 80 PSI with a air gauge! I checked the passenger side tire and it was normal, ( No egg shape). I had the local tire shop remove the spare and swap it with the Drivers side lumpy tire. I had not even traveled 10 miles from the tire store when the steering wheel started to shake violently again, this time I took it right back to the tire store and thought that it might not have been balanced or threw a weight maybe, as the manager/ owner and I inspected the tire the drivers side was fine, we walked to the passenger side and we both saw a Hugh outward protruding bump on the center top of the tire running at an angle from front to back! He told me that it must be delaminating, that he couldn't be sure until he demounted it. I was out of spares, out of town and out of luck. I paid the man to mount 2 new Firestones and I would take it up with my dealer when they Opened on the following Monday! As I proceeded to Thayer Dodge, Chrysler, Jeep in Bowling Green Ohio, I felt the back of the passenger side of the truck begin to hop, the slower I drove the worse it became. Pulled into the dealer lot and left it running in park to cool the turbo down as I talked to the service manager, service manager asked to see the tires that where taken off, she saw the bubbles on the insides of both, told me to call NEXEM

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down or distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ram 3500 equipped with Atturo Tires, Tire Line: Trail Blade A/T, Tire Size: 235/80/R17, DOT Number: KA0HD80R4223. The contact stated while driving approximately 50 MPH, the front passenger's side tire experienced a blowout. The contact pulled over to the side of the road. Upon inspecting the tire, the contact noticed that the tread had separated, causing the tire to blowout. The contact replaced the tire with the spare tire. Additionally, the contact stated while driving at an undisclosed speed, the front end of the vehicle was shuddering. The vehicle was taken to the tire shop, where it was determined that the front driver's side tire tread had separated. The front driver's side tire was replaced under warranty. The tires were replacement tires. The tire manufacturer was not notified of the failure. The tire failure mileage was approximately 4,000. The vehicle failure mileage was approximately 28,000.

I live in northern California near San Francisco, and we were traveling from Cottonwood, AZ back to our home. Back in June of 2023 we were traveling near Kingman, AZ and had the front passenger tire explode, almost losing control of the truck and trailer. We were at 19524 miles on the truck. At the time I thought that maybe I had hit something. But two months later I took the trailer to Carson City, NV for work and just before I got into Reno the truck started to shake from side to side in the front and the next day I took it to a tire shop and they told me that the driver’s front tire was getting ready to come apart and I had only put about 800 miles on the truck since the first tire had exploded. This was when I realized the issue was the tires. I immediately had all 6 tires replaced. You can find a lot of bad comments about these tires on-line with comments like what happened to me. EXAMPLE [XXX] In response to your questions 1.I don’t have the tires that died just pictures. 2.After the blowout steering was difficult. 3.No Dealer confirmation. 4.No inspections. 5.Before the first tire exploded for about 20 miles I noticed a vibration in the front end. But just thought it was just the road. Tire Size - LT235/80R17 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.

This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I’m sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident.

Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time.

0N 4/4/2022 while traveling on interstate 64 E in WV ,towing an R V camper , no warning signals on the dash screen, my truck started losing power and went completely dead,just missed by a tractor trailer rear ending me, as I rolled off to the side of the road. Iwas towed to the nearest Dodge dealership. When I arrived at the dealership a mechanic came and open the hood, he found diesel leaking and a metal rod of the camshaft sitting on top of the engine, which he stated shot through the engine block. Warranty company doesn't want to tear down engine after I gave approval to investigate issue. This is my work truck and source of income. Four weeks later, I am not getting help from dealership that sold me the truck and warranty. Warranty company is trying to use loop hole to get out of paying. I found similar complaints, reported to the NHTSA, engines falling apart while driving down the road. I had to pay for my truck to tow from WV to Charlotte NC to my driveway. I have a case# with the Dodge Customer Care Department and they are just informing me that the truck has recalls, but parts are not avaible at this time.

The contact owns a 2020 Ram 3500. The contact stated that while the vehicle was parked and the engine was turned off, the gear shifter shifted into the drive position when the contact's minor [XXX] child entered the vehicle to retrieve an item using the steering wheel and gear shifter to enter, causing the vehicle to roll down a hill and collide with a tree. The impact resulted in significant damage to the passenger side door, bumper, and truck bed. Although a child was inside the vehicle at the time of the incident, no injuries were reported following the collision. No air bags deployed. The vehicle was towed to a dealer where it had notyet been inspected. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

On 6/28/2022 I was involved in an off-set not-at-fault head on collision at 45+ MPH. My vehicle then careened off the initial collision causing a side impact with a large light standard. My vehicle continued until it collided head on with a building and came to a stop. The front impact and side impact airbags did not deploy at any time. My vehicle and the other vehicle were deemed a total loss.