RoadVitals

2021 RAM Promaster 1500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Apr 29, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2021 RAM Promaster 1500, most frequently naming the other / unspecified and powertrain (other) categories. 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified150.0%
  • Powertrain (other)150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Apr 29, 2024

This vehicle was transformed into a Solis Pocket 36A motorhome by Winnebago in 2022. This, as well as many others converted by Winnebago in 2023 abs 2024 as well, contains a propane tank, heater, and 2 burner stovetop. They used Teflon tape on propane connections. This, as reported by another owner, is a safety and health issue. They should have used the yellow Teflon for propane, not the white one used in water connection. Eventually, the white weaker tape will wear and cause gad leak, which is a fire danger. And can cause health issues. This was reported by several owners on the fb group: [XXX] Winnebago had obviously made this mistake for at least 3 years! They need to issue a safety recall! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11585986
Incident
Apr 29, 2024
Powertrain (other)
Filed Mar 13, 2024

The contact owns a 2021 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted several times and were unable to confirm when parts would become available. The contact stated that the vehicle was taken to the dealer to have the recall repaired; however, the contact was informed that a replacement transmission was not available to repair the vehicle. The contact stated that sixteen days later, the contact was informed that the transmission was shipped to be rebuilt. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000. Parts distribution disconnect.

NHTSA ID
11577184
Incident
Feb 27, 2024
Mileage
37,000 mi
Other / unspecified
Filed Mar 7, 2024

The contact owns a 2021 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the solar panel fractured and detached from the vehicle. The failure occurred while the contact was on vacation and driving at night. The contact stated that the vehicle was converted into an RV that was manufactured by Thor Motor Coach. The RV was taken to an independent mechanic. The new solar panel was replaced, and the vehicle was repaired. The contact later researched and notice that the failure was like NHTSA Campaign Number: 23V759000 (Equipment). The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

NHTSA ID
11576050
Incident
Aug 23, 2023
Mileage
15,000 mi
Filed Sep 29, 2023

The rear backup camera does not work correctly. The picture is of the floor and not the obstacle directly behind the vehicle. Also, the grid lines that assist in parking no longer appear. Yes - this vehicle is available for inspection. It is a safety issue because I do not have a rear window and so I cannot see a person, vehicle or obstacle directly behind me when I am in reverse. I can potentially cause injury to myself or others when I am in reverse. The dealer has seen the problem but will only diagnose the problem for $150. The vehicle has not been inspected by the manufacturer, police, insurance or anyone else. There was no warning lamp, message or other symptom prior to the failure. The failure appeared right around 36,000 miles just as it was going out of the warranty period.

NHTSA ID
11547439
Incident
Apr 5, 2023

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

S1408000384

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

9100229

SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

9100226

ELECTRICAL SYSTEM:WIRING

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

9100226

ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

93023

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

93120

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster 1500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2023100—
2021Viewing400—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.