2022 RAM Promaster Owner Complaints

I bought a New Dodge Ram 3500 cargo van in 2022. The van currently has 48,000 miles and the steering started violently pulling, almost causing a wreck on a couple of occasions. I took into the dealership and they said the wiring harness for the steering rack is bad and not under warranty. This is a manufacturer defect, looking online there are hundreds of cases just like mine, with a couple of serious wrecks. The manufacture knows that water is getting in the steering harness wiring, causing it to short out and corrode. The dealership is telling me that not only is the part not under warranty, but they don't have it and have no idea when they will get this part. I had the exact same issues with another one of my vans last year. it took six months for the repair part to come in. Two vans, one with 20,000 miles and one with 48,000 miles, both the same issues and the same issue getting the correct replacement part.

NHTSA ID

11764307

Incident

Aug 17, 2026

I am submitting a safety complaint regarding my 2022 Ram 3500/Thor Class B RV, VIN [XXX], with only approximately 6,858 miles, which I brought to a dealer in the Inland Empire for Recall [XXX]. Before taking my truck to the dealer, there was no known coolant leak. The vehicle was in good condition and operating normally. I left the truck with the dealer specifically for the recall service. After approximately two days, the dealer called me and said they had found a coolant-system leak and that I would need to pay approximately $1,500 for repairs. I was surprised because there was no known leak when I delivered the vehicle. I immediately contacted MOPAR for assistance and asked whether the leak could be related to the recall service or whether the repair should be covered. Unfortunately, MOPAR did not resolve my concern. I declined the $1,500 repair. The dealer told me they could not guarantee there would be no leaks after the recall repair was completed. When I picked up my truck, the dealer did not tell me that the coolant leak was still present or warn me about driving the vehicle. I drove the truck home. After getting home, I opened the hood and discovered a long screwdriver left inside the engine compartment. I am not claiming that the dealer caused the coolant leak. However, I am concerned about the timing of the leak, the recall service, the $1,500 repair demand, the lack of warning at pickup, and the screwdriver left in the engine compartment. I respectfully request that NHTSA investigate whether this coolant leak may be related to Recall 67C, the recall repair, an improper repair, or another safety defect. NOTE: I am now seeing on your website that it appears the Recall 67C repair has not been recorded as completed for my vehicle. I have uploaded a screenshot of the information shown on the website for your reference. Please review this discrepancy as part of my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11762185

Incident

Sep 2, 2026

We had the battery die about 2 weeks ago. We replaced that. Then this week the power steering just went out. The vehicle has no power steering. The mechanic "thinks" the power steering control module is bad but he cannot be sure till he replces it.

NHTSA ID

11762069

Incident

Sep 1, 2026

The contact owns a 2022 Ram ProMaster 1500. The contact stated while reversing, the steering wheel failed to turn in the intended direction and jerked, the forward collision avoidance warning light illuminated, and the transmission failed to shift into reverse(R) or neutral(N). Several unknown warning lights later illuminated. The contact stated that the failure was a known issue. The contact stated that the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,500.

NHTSA ID

11760417

Incident

Aug 28, 2026

Mileage

11,500 mi

Intermittent 'Service Power Steering' and LaneSense warnings first appeared in May 2026. Repair shop found Diagnostic trouble code C1593-49 - Steering torque sensor circuit/internal electronic failure. The repair shop found water intrusion and corrosion at steering electrical connector(s). Cleaning did not resolve the fault. Diagnosis: Internal steering torque sensor failure. Sensor is integral to the electric steering rack; complete rack replacement required. Photos are available for inspection. Safety of the driver and all others on the road was at risk, as the 2022 Promaster 3500 is a heavy vehicle that could become unmanageable without power steering. Problem was confirmed by EAS Tire and Auto in Lafayette, Colorado. The component was returned to Mopar when the new component was ordered. This issue is an additional example/complaint to NHTSA Investigation PE26-002 for intermittent or complete loss of electric power steering, including reports involving water intrusion and corrosion affecting the power steering system. My vehicle exhibits substantially similar symptoms and diagnostic findings. I have a finalized repair invoice, diagnostic report showing DTC C1593-49, and photographs of corrosion/connectors.

NHTSA ID

11757524

Incident

May 20, 2026

Component/System: Structure – Cowl / Air Intake / Engine Issue: Water intrusion through cowl leading to intake flooding and engine hydrolock Summary of the Defect The vehicle experienced a catastrophic engine failure caused by water intrusion through the two piece cowl assembly. The seal between the two cowl sections failed, allowing rainwater to pour directly into the engine compartment. The intake manifold sits directly beneath this leak point and contains a recessed area where water can pool. After heavy rainfall, water entered the intake system and subsequently reached cylinders 2 and 4, causing the engine to hydrolock upon startup. The engine was rendered inoperable at only 29,139 miles. Detailed Description of the Incident The vehicle was parked outside an auto repair facility for a routine battery replacement. It was not driven during this period. Over the course of two heavy rain events, water entered the engine compartment through the failed seam in the two piece cowl. When the repair facility attempted to start the vehicle, the engine immediately hydrolocked. Upon disassembly: •The air intake tract was found full of water. •The intake manifold contained pooled water. •Cylinders 2 and 4 contained water. •The engine suffered internal damage consistent with hydrolock and was declared a total loss. All findings were documented by the mechanic, including photographs and diagnostic notes. Safety Concern This failure represents a serious safety defect. Water intrusion through a structural component should not be able to reach the intake manifold or engine cylinders under any circumstances — especially while the vehicle is stationary. A sudden hydrolock event can cause: •Immediate engine shutdown •Loss of motive power •Loss of power steering and braking assist •Potential loss of control if occurring while driving •Extremely costly engine destruction Inspected by mechanic. Nobody else. No warnings.

NHTSA ID

11757003

Incident

Aug 3, 2026

The forward collision light has been on but has not been affecting driving. Since I saw that here I figured it was worth mentioning. I have mentioned this to the dealership that is handling the current recalls as well. The more pressing issue is the steering. It happened once before where I was backing up and the steering wheel became difficult to rotate and violently jerking back against the direction of rotation. After shutting down the van and restarting it the issue had seemingly gone away. I emailed RAM about this initial occurrence but have yet to hear back. Last night, July 26, 2026, the issue occurred again as I was attempting to back out of my driveway. As I tried to turn the steering wheel it seemed to "fight" me, becoming difficult to rotate and violently jerking the other way against the direction I was attempting to rotate it. I switched from reverse to drive and was able to re-park the van where it was parked prior. My safety was not compromised in any considerable manner as this occurred at low, "driveway" speed. It was just me in the vehicle with no one else around. The problem has not been reproduced by a dealer yet nor has it been inspected by a dealer or service center. The warning lamps for the ESC and EPS came on once the problem began occurring but seemed to turn off after restarting. The problem appears to be currently intermittent in nature but, based on other accounts, the fact that this is occurring is seemingly indicative of a more serious issue in how this vehicle was manufactured. My concern is this happening at highway speeds where my safety and the safety of others will be jeopardized. ***I have a video I can send you but the link below does not allow mp4 files***

NHTSA ID

11752975

Incident

Jul 26, 2026

I am reporting a severe, intermittent loss of Electronic Power Steering (EPS) assist on a 2022 Ram ProMaster cargo van at ~21,000 miles. The defect causes sudden drops in steering assistance and erratic wheel-jerking under heavy electrical loads during rapid, low-speed turns while parking.A professional dealer teardown and inspection at Dutch Miller Ram confirmed that environmental rainwater from the windshield cowl completely breached the factory weatherproofing seals. Standing liquid was found pooling inside the bottom floor of the connector housing, causing severe copper oxidation (galvanic corrosion) and visible electrical arcing on a constantly energized 12V male pin inside the EPS gear cylinder. This high-current bottleneck drops voltage under load, causing the internal ECU to cut assist as a safety fail-safe.Critically, this design defect created an immediate, progressive cascading failure dating back to the very first month of ownership. Because this 12V power line remains constantly "hot" while parked, the pooling water established an un-metered short-circuit bridge directly to the frame ground. This forced an aggressive parasitic electrical drain that repeatedly flattened the battery after sitting for short two-week intervals throughout its lifespan, destroying the original factory battery.The dealer's safety protocol requires a complete steering rack replacement. However, because Ram recognized this vulnerability, they completely superseded the part with a redesigned assembly that forces consumers to purchase new, non-faulty tie rod assemblies just to make it compatible, inflating costs to over $6,000. This data directly supports the active NHTSA investigation into 2022-2023 ProMaster steering modules. Furthermore I imagine that since some people may continue to drive the vehicle under this particular condition of "barely being affected" until there is sudden failure on the highway or zero signs prior to catastrophic failure. I STILL OWE $ ON THIS VEHICLE

NHTSA ID

11749895

Incident

Jun 9, 2026

The power steering for my 2022 Ram Promaster failed on 3/7/24. The safety issue this caused was that steering the van was nearly impossible. Fortunately, the failure occurred while I was in a parking lot. The van had to be towed to the local dealer. The defective parts were on backorder (part number 6TB16JXWAC Module-steering control) and arrived on 5/21/24. This was covered under warranty and the repair work was done by the local dealer. There weren't any warning lamps that would indicate an issue. I used the van to drive to the jobsite, worked for a few hours, and the issue occurred as I was leaving for the day.

NHTSA ID

11746282

Incident

Mar 7, 2024

forward collision warning has never worked, after resetting it in controls it will show not working soon after. this has occurred in many 2022 and 2023 ProMaster units. the company says it is a weather problem. after replacing the camera unit, it still does not function. I purchased this unit new, it has never worked.I purchased this unit especially for this safety feature among others included in the contract.

NHTSA ID

11743334

Incident

Sep 30, 2022

Promaster 3500 Forward Collision Warning turning itself off in Uconnect. Uconnect is where you can turn off FCW or set it to warning only, or warning and braking. I want it ON all the time but it keeps setting itself OFF. I turn on the vehicle and I see the warning light indicating it is turned OFF. I have to go into setting and set it manually. I will travel to get gas and when I re start the vehicle it is set OFF again. If I don't happen to notice it, I'm traveling down the road without this safety feature, which to me is dangerous and just not right. My Promaster is a Roadtrek van and the service manager at the dealer where I purchased the van says he sees this light on all the time on other Promaster vehicles and just ignores it. I see many posts on Roadtrek and Promaster forums that reference people having the same issue. Ram dealer finally acknowledged the issue but is unable to get any acknowledgement from the manufacturer that they are working on a fix. I've had this issue from day one and have taken it to the dealer several times with no resolution. This is one thread that documents what I have experienced as well: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11742434

Incident

Apr 1, 2023

While driving, the power steering stopped and basically locked up the steering wheel almost causing an accident. At the same time, multiple warnings flashed on the dash. After restarting, the vehicle operated as should until the following day when it occurred again and we had to have it towed to the dealership. Water intrusion and corrosion damaged a wiring harness and rack and pinion. The cost to repair was $5200. The dealership we use is Diehl Automotive. 6181 Steubenville Pike, McKees Rocks, PA 15136. They told me this is the 12th van they've had this happen to. They told me to report this incident since it is a safety hazard and the vehicle is only 4 years old.

NHTSA ID

11742299

Incident

Jun 1, 2026

VIN: [XXX] Recall data refreshed on Apr 18,2026 1Unrepaired Recalls associated with this VIN Oct 23,2025 Manufacturer Recall Number67C NHTSA Recall Number25V-720 Recall StatusRecall Incomplete, remedy not yet available Summary 4-13-2026 Is someone going to have to die because this vehicle is still on the road with a recall that could start a fire in the engine compartment that no one knows what causes it except that it has something to do with the radiator fans. This is a very serious situation. No one should be able to drive a vehicle with this kind of problem. This recall was issued several months ago, I think from October 2025. This van has a camper made in it by Thor Twist and sold by Camping World in Arkansas. We bought it to travel around the country we retire. What a nightmare. We have a granddaughter who lives with us and goes camping with us most of the time. We also have a handicapped daughter who also travels with us sometimes. She has never been able to walk. What if the van catches on fire while she is with us? My wife and I are in our mid [XXX] . We have been losing sleep thinking about this The people we bought it from said it’s not their responsibility, same as Thor Twist. They say it’s a chassis problem and we need to call Chrysler Corporation. I called the Chrysler Corporation the Dodge dealership near our location. Recall notice states “The remedy for this condition is not currently available. We can’t plan any vacation time due to this recall. We now have nightmares about traveling anywhere in this van. We paid over $100,000 for this van and cannot use it. We are requesting that we return the van and get all our money back. We have had nothing but problems with this van and worry about making any trips in it in the future. We have had it in the shop 4 times for recalls and several other times for malfunctioning issues. We were unable to use the van for weeks at a time. Let us return it please. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11732010

Incident

Apr 18, 2026

The contact called for the owner of a 2022 Ram Promaster 3500. The vehicle was taken to be serviced due to a power steering failure. While operating the vehicle, the owner experienced a power steering failure, and the steering wheel was difficult to turn to the left or the right. The messages "Service Power Steering", "Service Hill Assist", "Service Collision Warning", "Blind Spot Alert Unavailable", and “Service ESC" were displayed. The contact diagnosed the vehicle and determined that water was inside the main steering connector, causing the power steering failure. The owner was informed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Action Number: PE26002 (STEERING, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 68,974.

NHTSA ID

11725316

Incident

Mar 16, 2026

Mileage

68,974 mi

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11716821

Incident

Oct 23, 2025

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11716815

Incident

Oct 23, 2025

This recall is supposed to be lifted as this is an RV. Please lift this recall

NHTSA ID

11707490

Incident

Dec 29, 2025

My vehicle is subject to Safety Recall 67C for an engine-compartment fire risk involving the cooling fan module and inadequate fuse protection. I contacted an authorized Ram dealership and Stellantis corporate. Both confirmed that the recall is open and that no repair remedy is currently available. Stellantis has confirmed in writing (Case #95056397) that there is no interim safety solution available for affected owners while this recall remains unresolved. This vehicle is my primary residence. Stellantis has offered rental reimbursement, but this does not provide a safe or realistic interim solution for a vehicle that functions as both transportation and housing. The manufacturer has acknowledged a fire risk but has provided no interim safety guidance or accommodation for owners who cannot reasonably stop using the vehicle while awaiting a remedy. I am reporting this as a safety concern due to the lack of a remedy and the absence of interim safety guidance for affected owners. Stellantis has issued a stop-sale on affected vehicles, confirming the seriousness of the defect, while existing owners remain without a viable safety alternative.

NHTSA ID

11706682

Incident

Oct 23, 2025

Less than a half mile into my work day the van started flashing all warning lights ( Hill assist, power steering, service engine, abs ETC.) I was on a busy road and was attempting to pull off to safety But the van turned off. Was able to jump it after 2 attempts and get it to the dealer 1 mile away, without any other lights coming back on aside from CEL. Dealer informed me I have 2 Corroded wiring harnesses, bad rack & Pinion and alternator is at 7%.... From what I've heard, this is a problem that could have been prevented by the manufacturers.. I also had a Transmission replacement at 30k miles and full Engine replacement at 55k miles. Currently at 80k Miles... This is Unacceptable for a Commercial fleet vehicle.

NHTSA ID

11705681

Incident

Dec 16, 2025

Power Steering Failed

NHTSA ID

11704910

Incident

Nov 1, 2025

My vehicle started to have an extremely aggressive shaking steering wheel when trying to turn into a parking lot leaving me stuck in the road for 10minutes not being able to turn without it jerking aggressively. Turns out its a common issue and caused by faulty plugs under vehicle going to the power steering motor that let water in and corrode the plugs/wiring. Dealer suggested I replace 2 wiring harnesses and motor.

NHTSA ID

11699640

Incident

Oct 18, 2025

Sudden failure of the power steering system. Vehicle became very difficult to steer, lucky no other cars or pedestrians were in the area. Per the dealer water entered the wiring harness and entered the power steering module causing it to fail. When the power steering failed, warning messages began appearing on the dash, which included "hill assist needs service", "ECS needs service", "FWC system needs service" and "Engine needs service".

NHTSA ID

11691814

Incident

Sep 28, 2025

Power steering failure. Luckily for us, the failure happened while still in our driveway, so no accident or collision occurred. We had warning messages for ESC, hill start assist, and several other systems, but nothing for EPS (electric power steering). The dealership was able to repair the problem by replacing the steering rack and two associated wiring harnesses. The mechanic noted water and a lot of corrosion in the wiring connector on the steering rack. This vehicle has only had normal water exposure (rain and puddles on the road).

NHTSA ID

11682952

Incident

Aug 13, 2025

The electronic power steering has failed on my 2022 Ram Promaster with 38,000 miles. While driving the steering wheel began jerking violently and couldn't be controlled. It seemed like there was a legitimate chance of the vehicle rolling over on the highway. The issue was reproduced and confirmed by a Ram Dealer in my area. The dealer stated "verified customer complaint intermittent lack of power steering assist at times. found I264A inline connection under vehicle full of water / mud with corrosion no connector repair kits available to fix any of this harness replacement with rack is required". There were no warnings lamps or any notification of an issue prior to or even while the issue occurred.

NHTSA ID

11682200

Incident

Jul 22, 2025

Seat belt ripped while putting seatbelt on. Nothing in the way of system. Local parts department advised 35 belts nationally are requested weekly. We shouldn’t have to pay $500 for their safety issue.

NHTSA ID

11677728

Incident

Jul 16, 2025