2022 RAM Promaster

The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

asking when i look up this van it comes back as a cargo van, But with 22a configuration which is a crew van package, org owner used van as a hotel shuttle so was exposed to seldom shut offs so long periods if idling. i think stellantis's automated VIN capture failed to take this into account as it was high duty wear cycle and exposed to high current and i believe that what the recall #67c (b3-or c9c) was to address , i believe NHTSA # is 25v72000. so also was this a consideration ? on your part to convince Stellantis to recall and my van was a omission. i want to be assured that i have a safe van to drive. would like your help if you can to get this van as part of the recall from manufacture vin#[XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11775803

Incident

Nov 4, 2026

Complete loss of electric power steering assist while driving. On[XXX] in Austin, TX, the power steering began acting up at approximately 45 mph, then fully gave out at about 10 mph while parking, and I could no longer steer the vehicle. No crash or injury occurred, but losing steering at road speed put me and others at serious risk of a crash. Prior symptom: about 45 days earlier (early September 2026), the steering wheel jerked randomly while driving. Warning lamps: UNKNOWN. The vehicle was taken to Covert Dodge Ram (Ram dealer, Research Blvd, Austin, TX), which confirmed the failure and identified the electric power steering wiring jumper harness between the EPS gear and the EPS module as the cause. This matches open recall 26V-621 (FCA 92D), which shows on this VIN as 'remedy not yet available.' Because no remedy is available, the dealer is asking me to pay for the repair and seek reimbursement from FCA. The vehicle is not safe to drive until repaired. Failed parts can be made available for inspection on request. Mileage approximately 103,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11772771

Incident

Oct 16, 2026

SINCE NEW THE ROOF HAS LEAKED WATER. BROUGHT TO DEALER TWO TIMES. BOTH TIMES THEY PUT TYPE OF SEALER THAT ONLY WORKD FOR A FEW MONTHS THEN THE SECOND JUST A FEW DAYS. THE SEALER THEY USED SECOND TIME WAS WHITE (OUR VEHICALE IS BLUE) .HAD TO BRING TO A BODY SHOP TO REPAIR AND PAY OUT OF POCKET. WE HAD ISSUES NOT BEING ABLE TO TURN OFF THE ENGINE WITHIN THE FIRST YEAR AND HAD TIO PULL THE FUEL PUMP FUSE TO SHUT DOWN EVENTUALLY DEALER WAS ABLE TO REPAIR THE COOLANT RESOVOIR SPRANG A LEAK WITHIN THE 2ND YEAR AND WE REPLACED OUT OF POCKET. THE PASSENGER SIDE WINDOW ACTUATOR BROKE, HAD FIXED AT DEALER THEN IT BROKE A WEEK LATER, HAD DEALER REPAIR AGAIN. THE WINDSHIELD COWL LEAKS RAIN WATER INTO AND ONTO THE MOTOR. THERE IS A RECALL OPEN NOW FOR POWER STEERING WITH NO REMEDY AND WAS TOLD TO KEEP DRIVING IT EVEN IF WE ARE NOT COMPFORTABLE KNOWING THE STEERING CAN GO OUT ANY MOMENT. BROUGHT TO DEALER AND THEY CLAIM THEY DONT KNOW WHAT TO DO AND DIDNT OFFER A RENTAL. THE STEERING HAS NOT FAILED YET EVERY OWNER WE SPEAK WITH ON THE ROAD AND ONLINE HAS HAD ALL THE SAME EXACT ISSUES. WE ONLY HAVE RECEPTS FOR COOLANT AND ROOF REPAIRS

NHTSA ID

11769977

Incident

Oct 8, 2026

As I was turning into traffic from a stop, the power steering failed to work. I did not have strength to turn the steering wheel and needed someone else to drive it. There were no warnings prior to the failure, but as it failed, several items flashed. I am waiting for more information from the service center/dealer. Although it seemed that the power steering would work intermittently, the service center stated that the rack and pinion were "dead on the bus," which is vernacular that is unfamiliar to me. They have not yet informed me as to how or why the mechanisms failed.

NHTSA ID

11768757

Incident

Sep 8, 2026

The contact owns a 2022 Ram Promaster 1500. The contact stated that while driving and turning the steering wheel, the steering wheel became stuck in the position turned. After restarting the vehicle, the failure was self-corrected. The contact stated that the failure occurred while driving and turning in either direction and while driving forward or while reversing. The failure mileage was 41,000.

NHTSA ID

11768133

Incident

Sep 28, 2026

Mileage

41,000 mi

I bought a New Dodge Ram 3500 cargo van in 2022. The van currently has 48,000 miles and the steering started violently pulling, almost causing a wreck on a couple of occasions. I took into the dealership and they said the wiring harness for the steering rack is bad and not under warranty. This is a manufacturer defect, looking online there are hundreds of cases just like mine, with a couple of serious wrecks. The manufacture knows that water is getting in the steering harness wiring, causing it to short out and corrode. The dealership is telling me that not only is the part not under warranty, but they don't have it and have no idea when they will get this part. I had the exact same issues with another one of my vans last year. it took six months for the repair part to come in. Two vans, one with 20,000 miles and one with 48,000 miles, both the same issues and the same issue getting the correct replacement part.

NHTSA ID

11764307

Incident

Aug 17, 2026

I am submitting a safety complaint regarding my 2022 Ram 3500/Thor Class B RV, VIN [XXX], with only approximately 6,858 miles, which I brought to a dealer in the Inland Empire for Recall [XXX]. Before taking my truck to the dealer, there was no known coolant leak. The vehicle was in good condition and operating normally. I left the truck with the dealer specifically for the recall service. After approximately two days, the dealer called me and said they had found a coolant-system leak and that I would need to pay approximately $1,500 for repairs. I was surprised because there was no known leak when I delivered the vehicle. I immediately contacted MOPAR for assistance and asked whether the leak could be related to the recall service or whether the repair should be covered. Unfortunately, MOPAR did not resolve my concern. I declined the $1,500 repair. The dealer told me they could not guarantee there would be no leaks after the recall repair was completed. When I picked up my truck, the dealer did not tell me that the coolant leak was still present or warn me about driving the vehicle. I drove the truck home. After getting home, I opened the hood and discovered a long screwdriver left inside the engine compartment. I am not claiming that the dealer caused the coolant leak. However, I am concerned about the timing of the leak, the recall service, the $1,500 repair demand, the lack of warning at pickup, and the screwdriver left in the engine compartment. I respectfully request that NHTSA investigate whether this coolant leak may be related to Recall 67C, the recall repair, an improper repair, or another safety defect. NOTE: I am now seeing on your website that it appears the Recall 67C repair has not been recorded as completed for my vehicle. I have uploaded a screenshot of the information shown on the website for your reference. Please review this discrepancy as part of my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11762185

Incident

Sep 2, 2026

We had the battery die about 2 weeks ago. We replaced that. Then this week the power steering just went out. The vehicle has no power steering. The mechanic "thinks" the power steering control module is bad but he cannot be sure till he replces it.

NHTSA ID

11762069

Incident

Sep 1, 2026

WIRING - JUMPER

WIRING - BODY LEFT and WIRING - CHASSIS

WIRING - BODY LEFT and WIRING - CHASSIS

WIRING - JUMPER

Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.