RoadVitals

2014 RAM Promaster

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
71
Latest Dec 24, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
13
Latest Oct 15, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5
1 injuries, 0 deaths reported

Overview

Our database contains 71 NHTSA owner-reported complaints for the 2014 RAM Promaster, most frequently naming the electrical, brakes and powertrain (other) categories. 13 safety recalls have been issued covering this model year; and 374 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

13 campaigns cover this model year

View all 13

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V582000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

Oct 15, 2020
20 units potentially affected
The defect: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
The risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
The remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
Prime-Time Specialty VehiclesManufacturer number W00View on NHTSA.gov
20V036000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

Jan 23, 2020
222,207 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
The risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
The remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
Chrysler (FCA US LLC)Manufacturer number W00View on NHTSA.gov
19V333000

SEATS

Apr 29, 2019
544 units potentially affected
The defect: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
New England WheelsManufacturer number 18E-076View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 71
Powertrain (other)
Filed Dec 24, 2025

My car will not reverse when put into reverse. No symptoms prior or any warning signs. Car will roll backwards as if in neutral and the engine will rev to high rpm. Engine codes P0792 and P0736 are present after issue arised. I have found another safety recall that describes my issue exactly with regards to 2019-2021 Ram Promasters. My car 2014 Ram Promaster has the same power train as what is listed in the safety recall [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11706919
Incident
Dec 22, 2025
EnginePowertrain (other)
Filed Jul 18, 2025

2014 ram ProMaster traveling at approximately 10 miles an hour customer states felt like it ran over Boulder vehicle then was towed to shop upon inspection. I found a transmission mount on the driver side completely disconnected. All bolts removed must have vibrate out huge safety issue caused damage to heater hoses CV axles transmission, oil pan and shifter cable along with ground strap.

NHTSA ID
11674526
Incident
Jul 17, 2025
Engine
Filed Feb 19, 2025

I was mailed a recall notice from the manufacture a while back and was going to need to get the work completed in order to renew my CA registration. A smog cert was also needed for the renewal. I took my vehicle to McPeeks Dodge/Ram for the recall on 10/24/24. On 11/21/24 I went to get my vehicle smog checked. The smog station said that I had passed the emissions portion, but some of the monitors were still in the "not ready" state, and he could not pass the vehicle until all monitors were ready. He said that it was likely related to the recall work that was done at the dealership. I then contacted the dealership's service dept and they said that the vehicle needed to be driven a certain amount and a certain way, and for approximately $700.00 they could have one of their technicians drive it, to get it out of its current state, but they could not guarantee that it would get fixed, so I declined their offer. They explained that it needed to be driven a certain way and that it was "pretty easy", so I drove it exactly how they explained it, several times and it is still in its "not ready" state. Frustrated, since the dealership never explained this to me before the recall work was done, I reached out to Ram, but they would never return my call. After about 3 weeks of almost daily calls, I spoke to a person (who would not reveal their name of position with the company) and they said that because of the year of the vehicle and because I did not want the dealership to "attempt" to fix it, that they couldn't help me with this. Sorry, but I refuse to give my money to fix a manufacture's recall issue. This is my work vehicle that allows me to provide for my family. Please assist me in resolving this issue or please refer me to somebody that can. Thank You.

NHTSA ID
11643786
Incident
Oct 24, 2024
ElectricalEnginePowertrain (other)
Filed Aug 29, 2024

The contact owns a 2014 Ram Promaster 1500. The contact stated that water was leaking from the roof into the cabin of the vehicle and engine compartment, causing several electrical failures. The contact stated that the vehicle would only drive in LIMP Mode. The vehicle was towed to an independent mechanic who diagnosed that the oil pressure sensor, transmission sensor, torque converter pressure sensor, and hydraulic pressure sensors were faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 61,600.

NHTSA ID
11611532
Incident
Mar 1, 2024
Mileage
61,600 mi
Filed Mar 16, 2024

The compounder drum in the transmission exploded on me, while driving, nearly causing me to wreck. The 62TE transmission used in many vehicles, but specifically the ram pro master master 2014 to 2021. there is a recall for the compounded drum that I am aware of at least in the 2019, but for some reason my van the 2014 with the same exact transmission does not fall under that recall.

NHTSA ID
11577773
Incident
Feb 1, 2024
Tires & wheels
Filed Jan 2, 2024

The contact owns a 2014 Ram Promaster equipped with Michelin Tires, Tire Line: Agilis CrossClimate C-Metric, Tire Size: 225/75/R16, DOT Number: (N/A). The contact received notification of NHTSA Campaign Number: 23T002000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened; however, no further assistance was provided. The tires were replacement tires purchased at Walmart. The contact had not experienced a failure.

NHTSA ID
11563035
Incident
Jan 2, 2024
Engine
Filed Sep 20, 2023

My 2014 Ram Promaster 2500 experienced a cooling fan seizure overheat that almost resulted in a fire similar to recall VB2 / NHTSA 19V-818 which ONLY applies effects to 2015-2018 models. But clearly this same issue happened to me as the plastic shroud smoked and melted and would've started a fire if I hadn't noticed it starting up in the driveway. Please investigate further and I hope this report saves 2014 owners from significant damage like mine had occur.

NHTSA ID
11545534
Incident
Aug 20, 2023
Powertrain (other)
Filed Dec 8, 2022

The contact owns a 2014 Ram Promaster 1500. The contact stated that while depressing the brake pedal, the vehicle would independently shift into neutral(N) without warning. The vehicle would resume normal operation upon restart. The dealer was notified about the failure, and he was informed that the vehicle was not under recall. The dealer offered further assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID
11496573
Incident
Nov 1, 2021

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

S1623000028 Rev. K

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.J

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.I

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.H

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

109614

ELECTRICAL SYSTEM; ENGINE

STARTER - ENGINE

109512

ENGINE

STARTER - ENGINE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster by model year
YearComplaintsRecallsInvestigationsIssue Index
2026230—
2025640—
2024115062.1
2023755168.6
2022588160.6
20211078059.3
2020425063.3
2019579057.8
20183710060.8
20175710053.9
20163115048.9
20156013055.6
2014Viewing7113050.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.