RoadVitals

2021 RAM Promaster

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
107
+3 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
8
Latest Dec 17, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4

Overview

Our database contains 107 NHTSA owner-reported complaints for the 2021 RAM Promaster, most frequently naming the driver assistance, electrical and engine categories. 8 safety recalls have been issued covering this model year; and 195 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

8 campaigns cover this model year

View all 8

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V876000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Dec 17, 2025
86 units potentially affected
The defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Rollx VansView on NHTSA.gov
25V720000

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Oct 23, 2025
300,691 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk: Electrical circuits that overheat increase the risk of a fire.
The remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Chrysler (FCA US, LLC)Manufacturer number 67C, B3C, C9CView on NHTSA.gov
25V552000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Aug 26, 2025
219,577 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
The risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Chrysler (FCA US, LLC)Manufacturer number 59CView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 107
Fuel system
Filed Aug 11, 2026

fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank

NHTSA ID
11756268
Incident
Aug 11, 2026
BrakesPowertrain (other)Suspension
Filed Jul 27, 2026

Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197 miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit. Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.

NHTSA ID
11753014
Incident
May 15, 2026
Engine
Filed Jul 24, 2026

The specific issue you are dealing with is Chrysler Recall 67C (NHTSA Campaign 25V720). This recall impacts nearly 300,000 Ram ProMaster vans (model years 2018–2026) due to an overheating radiator cooling fan circuit that poses a significant vehicle fire risk. More than 200 of these are from the VA. Edwards Auto Group In Council Bluffs, IA is trying to make the Veterans Health Administration pay labor for a safety recall that is stated above. I am reporting them because it is a safety recall and we should not have to pay for extra cost such as a 2x4. Please see below. It is my understanding that the Dealer is in the wrong here. •Absolute Free Labor: Dealerships enter franchise contracts with the manufacturer requiring them to execute recall repairs for free. Chrysler (FCA US LLC) is legally obligated to provide the instructions and billable labor hours to the dealership. •The "2x4" Tool Excuse: If a manufacturer's official technical service bulletin specifies a specific physical manipulation or tool—even a makeshift one like a 2x4—to complete the repair, that labor time is factored into the flat-rate time Chrysler pays the dealer. The dealer cannot pass "difficult labor" or tool costs onto you. •No Deductibles or Add-ons: A dealer cannot apply any separate fees or surcharges to offset their operational challenges while resolving a safety defect.

NHTSA ID
11752567
Incident
Feb 1, 2026
Driver assistance
Filed Jun 26, 2026

The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.

NHTSA ID
11746715
Incident
May 27, 2026
Mileage
80,000 mi
Driver assistanceEngine
Filed Jun 23, 2026

The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.

NHTSA ID
11745891
Incident
Jun 23, 2026
Driver assistance
Filed Jun 11, 2026

The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.

NHTSA ID
11743581
Incident
Aug 26, 2025
Mileage
37,000 mi
Driver assistance
Filed May 27, 2026

The contact owns a 2021 RAM 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) however, the part to do the repair was unavailable. The contact mention he has had several issues with the vehicle on the freeway and bridge where the vehicle stalled while driving at any unknown speed. The contact stated that several dealers were contacted and informed him that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and they informed him there is currently no remedy. The contact had not experienced a failure.

NHTSA ID
11740424
Incident
Aug 5, 2025
ElectricalFuel systemOther / unspecified
Filed May 26, 2026

I had NHTSA recall for this generator done (23E-030) which was to solve the same problem I just had. Apparently, they just moved to a smaller diameter fuel line to fit the fuel pump better. However, this hose also came off my Cummins generator fuel pump and was spewing gas all over the generator and the ground when we ran it. This is a very unsafe condition and I'm surprised, after the recall was performed by a certified Cummins dealer (verified by Cummins) that this "new" fuel line has also come off the fuel pump.

NHTSA ID
11740172
Incident
May 16, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

S1623000028 Rev. K

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.J

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.I

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.H

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S2623000019

STRUCTURE:BODY

Water Leak From Roof Area.

S1408000384 REV.J

ELECTRICAL SYSTEM

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster by model year
YearComplaintsRecallsInvestigationsIssue Index
2026230—
2025640—
2024115062.1
2023755168.6
2022588160.6
2021Viewing1078059.3
2020425063.3
2019579057.8
20183710060.8
20175710053.9
20163115048.9
20156013055.6
20147113050.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.