2023 RAM Promaster

The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Fuel tank leaking (dripping) gasoline at tank and filler neck

NHTSA ID

11775326

Incident

Nov 3, 2026

The contact owns a 2023 Ram Promaster 2500. The contact stated that upon approaching the vehicle there was a puddle of fuel underneath the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel tank had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.

NHTSA ID

11774281

Incident

Oct 28, 2026

Mileage

136,000 mi

My 2023 Ram ProMaster 3500 Van has a fuel leak where the filler-tube goes into the gas tank. I believe others have reported the factory defect & safty hazard. The manufacturer and the dealer will NOT fix it without charging me over $2,500. The vehicle is out of its 3-year, 36,000-mile warranty, but I believe this factory manufacturing defect should be covered. The cost will discourage people from getting it fixed and could lead to major issues later. Jacksonville Chrysler, Jeep Dodge Ram Westside has my vehicle now.

NHTSA ID

11772198

Incident

Oct 12, 2026

RAM is or was (I hope someone checks) still selling the part with the defective recalled steering assembly for the issue with the corroded wiring harness. My van has been sitting in the shop for nearly a month disabled due to their entire steering system failing from this recalled issue, on top of the two week wait it was disabled waiting for the mechanic to fit it in their schedule. A little over two weeks ago from this day, October 17th, the mechanic ordered that part which makes no sense since the recall occurred at the end of last month yet the company the mechanic was buying from was still selling the part. Once the mechanic shop retrieved the part it was only then when I was told that they were not going to put the part on, for 2600 dollars total in repair, rather they would give me the van back still disabled to wait for the recall repair. Now the van sits for an undetermined length of time until Ram gets around to issuing a recall letter then yet more time when the corrected part becomes readily available on top of the wait for the RAM dealer nearby to have the time get my van in to be worked on which could be two to three weeks wait to get it in their shop. A likely third of an entire year or more my vehicle is disabled waiting for repairs! What's more is two sellers, one could suppose, were able to clean the wiring harness to mask the problem just long enough for the buyer (the dealership I bought the van from used) to buy it then for that dealership, one could suppose, to clean the harness again to mask the issue just long enough for me to buy it used, a dangerous vehicle, and get the van back to my town before becoming disabled. Meaning the dealership sold me a van that had an active investigation of a malfunction that could have had me crash on the way home and they don't have to mention that to the potential buyer?? That's outrageous! Obviously it should be mandatory for a dealership to tell you that information before the sale, not optional.

NHTSA ID

11771879

Incident

Aug 28, 2026

Water intrusion into the electric power steering rack/harness causing failure. The steering wheel was shaking violently and rendering the vehicle completely undrivable. Once the vehicle dried out, the symptoms went away.

NHTSA ID

11771750

Incident

Oct 16, 2026

Power steering became inoperable requiring force to steer, with pulsing resistance against the direction being turned. Wasn't a large safety concern, as I was trying to maneuver in a parking lot. Happened suddenly.Lights showed power assistant needs serviced. Had it taken to a dealer where it was determined that water intrusion was the cause. Quoted at $6,500. Can't afford that. Had it taken home

NHTSA ID

11770026

Incident

Sep 29, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The plastic fuel tank failed. It cracked/split open and is actively leaking gasoline. The failure is at or near the filler inlet connection where the filler pipe attaches to the tank. The tank is still installed on the vehicle and is available for inspection upon request at Lakeland Chrysler Dodge Jeep Ram (or can be made available wherever the vehicle is located). How was your safety or the safety of others put at risk? Gasoline is leaking from the tank onto the ground. This creates a serious fire and explosion hazard, especially near the exhaust system. The vehicle cannot be safely driven and was immediately taken out of service. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The vehicle was inspected and diagnosed by Lakeland Chrysler Dodge Jeep Ram on or about October 6, 2026. They confirmed the fuel tank is cracked and leaking and issued a written estimate for complete fuel tank replacement (parts and labor approximately $2,525 for the tank alone). The replacement tank is currently on backorder with an estimated two-week wait. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected and diagnosed by the Ram dealer (Lakeland Chrysler Dodge Jeep Ram). It has not yet been inspected by the manufacturer, police, or insurance representatives. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. There were no warning lamps, dashboard messages or check-engine lights. We started smelling gas and it was leaving a puddle when parked. There was enough on the ground to catch fire

NHTSA ID

11769647

Incident

Oct 1, 2026

Rear backup camera fails intermittently when shifting into reverse. Failure is a blue screen on the driver display. Seems the same problem is currently under recall for other Ram models.

NHTSA ID

11767673

Incident

Sep 25, 2026

QUAD HALOGEN HEADLAMP ASSY For inoperative park/turn signal bulbs on VF halogen headlamps, if the bulb is burned out or inoperative, replace the bulb with a TOSHIBA (W28/8W / 7444NA) bulb exclusively. If the socket is melted, replace both the bulb and socket. Do not use aftermarket bulbs.

WIRING - BODY LEFT and WIRING - CHASSIS

WIRING - BODY LEFT and WIRING - CHASSIS

WIRING - JUMPER

WIRING - JUMPER

Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode