RoadVitals

2018 RAM Promaster

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
37
Latest Apr 26, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
10
Latest Oct 23, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4

Overview

Our database contains 37 NHTSA owner-reported complaints for the 2018 RAM Promaster, most frequently naming the engine, electrical and powertrain (other) categories. 10 safety recalls have been issued covering this model year; and 327 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1225.5%
  • Electrical1123.4%
  • Powertrain (other)612.8%
  • Visibility48.5%
  • Brakes36.4%
  • Tires & wheels24.3%
  • Steering24.3%
  • Body & structure24.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

10 campaigns cover this model year

View all 10

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V720000

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Oct 23, 2025
300,691 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk: Electrical circuits that overheat increase the risk of a fire.
The remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Chrysler (FCA US, LLC)Manufacturer number 67C, B3C, C9CView on NHTSA.gov
20V582000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

Oct 15, 2020
20 units potentially affected
The defect: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
The risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
The remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
Prime-Time Specialty VehiclesManufacturer number W00View on NHTSA.gov
20V036000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

Jan 23, 2020
222,207 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
The risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
The remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
Chrysler (FCA US LLC)Manufacturer number W00View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 37
ElectricalEngine
Filed Apr 26, 2026

My vehicle is subject to open safety Recall 67C involving the cooling fan module and related fuse protection in the engine compartment. The recall has been open since October 2025. The manufacturer and dealer have confirmed that the remedy/parts are still not available and that there is no ETA for repair. At this time, I have not experienced an obvious operating failure with the vehicle itself. However, the open safety recall remains unresolved, and because no remedy exists yet, the recall cannot be completed. This is my sole work vehicle, and the unresolved recall is preventing lawful completion of the import/registration process in Canada and preventing me from using the vehicle for work. The problem has been confirmed by the manufacturer and an authorized dealer as an open recall with no available remedy at this time. I am reporting that the manufacturer has failed to provide a timely remedy for this safety recall.

NHTSA ID
11733867
Incident
Mar 19, 2026
Steering
Filed Mar 18, 2026

My power steering locked up and almost caused an accident. The dealer said they are having trouble with this component (corrosion in plug). I have a fleet of trucks, and I just had the same issue with a 2023 model which I also almost lost control of the vehicle. This is a defect or poor design that needs to be recalled before someone get seriously hurt.

NHTSA ID
11725166
Incident
Mar 16, 2026
Engine
Filed Feb 20, 2026

The contact owns a 2018 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING). The vehicle was started, and there was smoke coming from the exhaust pipe. The contact was unsure if any warning lights were illuminated. The contact took the vehicle to an AAA location and was informed to tow the vehicle to a dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that the low-speed radiator cooling fan failed to engage as designed, causing the engine to overheat. Due to the overheating, the engine became warped, causing a coolant leak into the cylinder, and causing escaped gases to enter the cooling system. The contact was informed that the engine and radiator cooling fan assembly needs to be replaced. The vehicle was not repaired due to the cost. The vehicle was towed to an independent mechanic, who replaced the engine and radiator cooling fan assembly. The manufacturer was made aware of the failure. The failure mileage was approximately 32,584.

NHTSA ID
11719341
Incident
Aug 20, 2025
Mileage
32,584 mi
Tires & wheels
Filed Feb 3, 2026

See attached document for complaint.

NHTSA ID
11715204
Incident
Oct 14, 2025
Brakes
Filed Sep 5, 2025

The rear parking brake pivot point gets stuck in the on position. After some research, this is VERY common on these vans and is going to cause wrecks or deaths. The pivot point where the parking brake connects to the rear parking brake linkage rusts and gets stuck VERY easily. My van only has 60,000 miles on it. There is no sensor in this pivot point, so when you release the parking brake, it seems like it is off—but it is not. No indication no warning.. Tire spun and van drove fine until the breaks failed. 100 miles down the road, my rear calipers were glowing red, which caused my rear parking brake to catastrophically fail, causing the rear tire to seize and almost leading to a wreck. Luckily, I had plenty of water on board to put out the rotor fire.

NHTSA ID
11685292
Incident
Aug 31, 2025
Engine
Filed Jul 18, 2025

Hello, my 2018 Ram Promaster is exhibiting the same symptoms as recall 44A: metal debris in the transmission, which could possibly impact the parking pawl I believe. I have experienced transmission issues for the past 12 months and the Ram dealer in Carson city has identified the same metal debris as seen in recall 44A for 2019-2021 vehicles. I respectfully request that the Office of Defects Investigation consider reviewing this complaint and evaluating whether the scope of the recall should be expanded to include my vehicle. Thank you for your attention to this matter. Please let me know if any additional information or documentation would be helpful.

NHTSA ID
11674560
Incident
Jul 8, 2025
Powertrain (other)
Filed Mar 6, 2025

I was Driving down the highway at 45-50 mph when the truck suddenly the engine started to rev very high approximately 5000-5500 rpm and the truck lost all Drive gears. I immediately put it in neutral and tried again to put it in drive and nothing happened. I immediately pulled over to the shoulder and shut the truck off. I waited and restarted the truck but the truck did not have any movement in any gear. I had to get it Towed to a local shop.

NHTSA ID
11646886
Incident
Mar 6, 2025
Electrical
Filed Oct 29, 2024

The contact owns a 2018 Ram Promaster 2500. The contact stated that while the vehicle was parked, it failed to start. The contact attempted to remove the key from the ignition; however, the key was stuck for several minutes before the contact was able to remove the key. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the ignition warning harness needed to be replaced. The vehicle was repaired. The contact researched and found an undisclosed NHTSA recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 96,500.

NHTSA ID
11622586
Incident
Oct 23, 2024
Mileage
96,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

18-073-26

ENGINE; POWER TRAIN

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle exhibit/set SYMPTOM: one or more of the following Diagnostic Trouble Codes (DTCs): ● P0420 - Catalyst System Efficiency Below Threshold Bank 1. ● P0430 - Catalyst System Efficiency Below Threshold Bank 2. ● P0556 - Brake Booster Pressure Sensor Circuit Performance. ● P0340 - Cam Position Sensor Circuit - Bank 1 Intake. ● P0345 - Cam Position Sensor Circuit - Bank 2 Intake. ● P0365 - Cam Position Sensor Circuit - Bank 1 Exhaust. ● P0390 - Cam Position Sensor Circuit - Bank 2 Exhaust. Customers may experience one or more of the following: ● Vehicle fails emissions inspection testing. ● Fuel odor during frequent stop and re-start driving, during high ambient temps. In addition, the following software enhancement(s) is available: ● OBD calibration turned off DTC "U0463 - Fuel Level Implausible" message code and will now be detected with DTC "P0463 - Fuel Level Sensor 1 Circuit High". ● More robust trailer brake module enhancements for 3rd party aftermarket designs. ● Cam/crank diagnostic has been turned from a 1-trip to a 2-trip MIL. ● Change fuel level legislative reporting from a voltage to a percent scale. This bulletin involves reprogramming the PCM with the latest available software.

S1623000028 Rev. K

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.J

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.I

ELECTRICAL SYSTEM; STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S1623000028 REV.H

STRUCTURE:BODY

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

109724

ENGINE

Water Pump & Chain Case Cover

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster by model year
YearComplaintsRecallsInvestigationsIssue Index
2026230—
2025640—
2024115062.1
2023755168.6
2022588160.6
20211078059.3
2020425063.3
2019579057.8
2018Viewing3710060.8
20175710053.9
20163115048.9
20156013055.6
20147113050.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.