RoadVitals

2024 RAM Promaster

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Sep 29, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 13 NHTSA owner-reported complaints for the 2024 RAM Promaster, most frequently naming the electrical, engine and driver assistance categories. 6 safety recalls have been issued covering this model year; and 125 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical426.7%
  • Engine426.7%
  • Driver assistance320.0%
  • Steering320.0%
  • Visibility16.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V621000

STEERING:ELECTRIC POWER ASSIST SYSTEM

Sep 29, 2026
265,512 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering assist.
The risk: A loss of power steering assist can increase the risk of a crash.
The remedy: Dealers will inspect, repair and replace the wiring harness and electronic power steering gear, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed November 17, 2026. Additional letters will be sent once the final remedy is available, anticipated January 2027. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 92D. Vehicle Identification Numbers (VINs) involved in this recall will became searchable on NHTSA.gov on October 6, 2026.
Chrysler (FCA US, LLC)Manufacturer number 92DView on NHTSA.gov
25V876000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Dec 17, 2025
86 units potentially affected
The defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Rollx VansView on NHTSA.gov
25V720000

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Oct 23, 2025
300,691 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk: Electrical circuits that overheat increase the risk of a fire.
The remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Chrysler (FCA US, LLC)Manufacturer number 67C, B3C, C9CView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 13
ElectricalEngine
Filed Nov 6, 2026

The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 40 MPH, several warning lights illuminated. In addition, the engine overheating message was displayed.The contact stated that while attempting to turn off the vehicle, the vehicle failed to turn off. The vehicle was taken to the dealer several times, but the failure was not duplicated. The failure became recurrent. The vehicle was taken back to the dealer, but the failure was not duplicated. The contact was advised to disconnect the battery to turn off the vehicle. The contact was dissatisfied with the suggestion. The vehicle remained at the dealer for additional diagnostic tests. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle back to the dealer. The failure mileage was approximately 14,000.

NHTSA ID
11776178
Incident
Jan 13, 2026
Mileage
14,000 mi
Steering
Filed Oct 29, 2026

The contact owns a 2024 Ram Promaster 1500. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed with several warning lights illuminated. The vehicle was towed to the dealer where a diagnostic test confirmed that the power steering assist was inoperable. The contact was then informed that the vehicle was included in NHTSA Campaign Number: 26V621000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided the same information as the dealer. The failure mileage was approximately 30,000.

NHTSA ID
11774451
Incident
Sep 26, 2026
Mileage
30,000 mi
Driver assistance
Filed Jun 18, 2026

I feel unsafe and frustrated, the vehicle is experiencing, frequent uncommanded braking events, false activations of the automatic emergency braking system and lane keeping warnings with random self steering adjustments.I have reported this to my Ram service center in Shakopee, MN multiple times. They stated that there was nothing they could do about it because of some publication from RAM. They told me to escalate the concern.

NHTSA ID
11745107
Incident
Jun 18, 2026
Steering
Filed Jun 18, 2026

Elections power steering failed and could not steer . Corrosion on plugs ram had to replace every part of power stering

NHTSA ID
11744996
Incident
Nov 11, 2025
Filed Jun 11, 2026

I need to file a complaint because there is no fix available for this and the recall has been in place for almost 9 months - i have been unable to rent or sell or use this vehicle with the open recall that there's no fix in place for. I heard that Stellantis (FCS USA) had said that these vehicles that were outfitted for private use were not under the recall anymore, but i'm not seeing any information to this effect. on some VIN recall lookup sites, it doesn't show anyrecalls. but NHSTA still shows that this VIN is affected by Manufacturer Recall Number67C NHTSA Recall Number25V-720 PLEASE message me - I am pursuing legal action against RAM because i can't use the vehicle.

NHTSA ID
11743579
Incident
Jun 11, 2026
ElectricalEngine
Filed Jun 2, 2026
Fire reported

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA ID
11741582
Incident
Nov 15, 2025
Driver assistance
Filed May 7, 2026

Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.

NHTSA ID
11736215
Incident
May 5, 2026
Driver assistance
Filed May 7, 2026

Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.

NHTSA ID
11736213
Incident
May 5, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

9100948

STRUCTURE:BODY

QUAD HALOGEN HEADLAMP ASSY For inoperative park/turn signal bulbs on VF halogen headlamps, if the bulb is burned out or inoperative, replace the bulb with a TOSHIBA (W28/8W / 7444NA) bulb exclusively. If the socket is melted, replace both the bulb and socket. Do not use aftermarket bulbs.

9100937

INTELLIGENT POWER - PWR DISTRI A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.

114728

ELECTRICAL SYSTEM; STEERING

WIRING - JUMPER

114731

ELECTRICAL SYSTEM; STEERING

WIRING - BODY LEFT and WIRING - CHASSIS

114727

ELECTRICAL SYSTEM; STEERING

WIRING - JUMPER

114732

ELECTRICAL SYSTEM; STEERING

WIRING - BODY LEFT and WIRING - CHASSIS

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026250—
2025650—
2024Viewing136061.6
2023976167.9
2022699161.6
20211128058.5
2020435063.1
2019609056.4
20183810060.4
20175710053.9
20163315051.1
20156113056.2
20147113050.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.