2024 RAM Promaster Owner Complaints

I feel unsafe and frustrated, the vehicle is experiencing, frequent uncommanded braking events, false activations of the automatic emergency braking system and lane keeping warnings with random self steering adjustments.I have reported this to my Ram service center in Shakopee, MN multiple times. They stated that there was nothing they could do about it because of some publication from RAM. They told me to escalate the concern.

NHTSA ID

11745107

Incident

Jun 18, 2026

Elections power steering failed and could not steer . Corrosion on plugs ram had to replace every part of power stering

NHTSA ID

11744996

Incident

Nov 11, 2025

I need to file a complaint because there is no fix available for this and the recall has been in place for almost 9 months - i have been unable to rent or sell or use this vehicle with the open recall that there's no fix in place for. I heard that Stellantis (FCS USA) had said that these vehicles that were outfitted for private use were not under the recall anymore, but i'm not seeing any information to this effect. on some VIN recall lookup sites, it doesn't show anyrecalls. but NHSTA still shows that this VIN is affected by Manufacturer Recall Number67C NHTSA Recall Number25V-720 PLEASE message me - I am pursuing legal action against RAM because i can't use the vehicle.

NHTSA ID

11743579

Incident

Jun 11, 2026

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA ID

11741582

Incident

Nov 15, 2025

Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.

NHTSA ID

11736215

Incident

May 5, 2026

Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.

NHTSA ID

11736213

Incident

May 5, 2026

The contact owns a 2024 Ram Promaster 2500. The contact stated that while driving at 30-35 MPH, the steering wheel was difficult to turn to the right direction. The contact stated that the power steering failed to function as designed. No warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

NHTSA ID

11730413

Incident

Apr 9, 2026

Mileage

40,000 mi

Vehicle is overheating without gauges showing a problem. Had a mechanic check it out and the cooling fans are not working. I have seen there is a recall for this problem, but my VIN is not listed. This is a known problem, but RAM needs to widen their scope of vehicles that are affected by this fire risk.

NHTSA ID

11726803

Incident

Mar 23, 2026

On 3 separate occasions between August 20 2025 to October 1 2025 and on one occasion in January 2026, while driving at highway speed, the drivers console and information display on the dash of the vehicle completely stopped responding and went dark. At that moment there was no information displayed on the dash at all. After approximately 10 seconds the displays began returning to operation a few lights and functions at a time with the functions on the rear view mirror and remote support/emergency help features lights stayed on and did not turn off until the vehicle was restarted. After the first instance I took the vehicle to the dealer in Burlington Vermont however they were not able to look at the vehicle and as the problem was not repeatable and not currently displayed they had no support to offer. Following the second instances instance the passenger in the vehicle had time to take a photo however the photo is simply of the vehicle traveling with the display off. The third instance offered again at night so no attempt was made at getting a photo or video. The problem was reported to the Clermont Florida dealer during the 10,000 mile service however again as the problem was not visible and not repeatable no action was taken by the dealer and there were no action was suggested or recommended. The problem has occurred once more in January 2026, again at highway speed, and power restored in a few seconds.

NHTSA ID

11724687

Incident

Jan 6, 2026

The contact's son owns a 2024 Ram Promaster 2500. While the owner was driving approximately 55-60 MPH, the front passenger's side rearview mirror closed independently, reducing the driver's ability to see the roadway. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

NHTSA ID

11719847

Incident

Feb 9, 2026

While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off, and vehicle does not coast - just comes to an almost immediate stop.

NHTSA ID

11649990

Incident

Mar 21, 2025