RoadVitals

2011 Sprinter 2500

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 13, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Sprinter 2500. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V324000

SEATS

Jun 13, 2011
47 units potentially affected
The defect: SPRINTER IS RECALLING CERTAIN MODEL YEAR 2011 SPRINTER 2500 VEHICLES SOLD BOTH UNDER THE MERCEDES-BENZ AND FREIGHTLINER BRAND NAMES. CERTAIN SEAT BENCHES HAVE BEEN MOUNTED WITH A LATCH BRACKET FOR CHILD RESTRAINTS THAT WAS NOT WELDED PROPERLY.
The risk: IN THE EVENT OF A CRASH, THE SEAT BENCHES IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A CHILD RESTRAINT MAY NOT STAY PROPERLY SECURED, INCREASING THE RISK OF INJURY.
The remedy: DEALERS WILL INSPECT THE SEAT BENCH AND REPLACE THE BENCH AS NEEDED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 16, 2011. OWNERS MAY CONTACT SPRINTER AT 1-877-762-8267.
SPRINTER ENGINEERING & COMPLIANCE SUPPORView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VB-47-25-20

EQUIPMENT

SPRINTER VAN: INFORMATION BEING PROVIDED ON CERTAIN VANS IN REGARDS TO FUEL FILTER CAN BE DAMAGED DUE TO AN IMPROPER DISASSEMBLY OF LOW PRESSURE FUEL HOSES, WHEN INSERTING SHARP EDGED TOOL BETWEEN HOSE AND FITTING. MODEL 906. NO MODEL YEARS LISTED. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sprinter 2500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing010—
2009000—
2008010—
2007220—
2006450—
2005350—
2004130—
2003130—
2002010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.