Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2016 Subaru Crosstrek submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
ON FREEWAY, CAR SUDDENLY DID NOT WANT TO ACCELERATE WHEN PUSHING ON THE GAS. CAR THEN DECELERATED UNTIL I PULLED OVER ON THE SIDE OF THE ROAD, ALMOST COMING TO A COMPLETE STOP, AND THEN I PUSHED ON GAS AND IT ACCELERATED AGAIN.
MY BATTERY KEEP DRAINING ALL THE TIME SINCE I BOUGHT THE CAR I HAVE CHANGED 3 OF THEM. TWO OF THE BATTERY WERE STILL OKAY BUT I STILL CHANGED THEM. ALSO, ALL THE WARNING LIGHTS ON THE DASHBOARD KEEP ON AND OFF WITHOUT THE CHECK ENGINE LIGHT. I BROUGHT THE CAR TO THE DEALER AND THEY FIXED THE BRAKE SWITCH RECALL AND I ALSO MENTION THE PROBLEM TO THEM BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. FEW DAYS LATER, I BROUGHT THE CAR BACK TO THE DEALER BECAUSE THE WARNING LIGHTS WERE ON AND OFF ON THE DASHBOARD. THEY DIAGNOSED THE CAR AND SAID THE CAR NEED TO REPLACE THE VALVE BODY TRANSMISSION WHICH I DOUBT THAT MY CAR HAS PROBLEM WITH THE TRANSMISSION. I ALSO HAVE DONE SOME RESEARCH AND A LOT OF PEOPLE WHO OWN THE SUBARU HAVE THAT SAME ISSUE. I PERSONALLY USED TO OWN THE SUBARU BRZ AND THAT CAR ALSO HAS THE PROBLEM WITH THE BATTERY AND THE DEALER JUST REPLACED IT FOR ME.
I WAS DRIVING TO A TOWN ABOUT 12 MILES AWAY VIA THE HIGHWAY. AFTER 10 MILES MY ACCELERATOR NO LONGER FUNCTIONED AND THE ABS LIGHT, THE VEHICLE DYNAMICS CONTROL LIGHT, AND THE HILL START ASSIST WARNING LIGHT COME ON. I TOOK THE CAR OUT OF GEAR SO I COULD COAST TO A SPOT TO PULL OFF THE HIGHWAY AND AFTER PUMPING THE ACCELERATOR A FEW TIMES, THE ENGINE STARTED TO RESPOND. I PUT IT BACK IN DRIVE AND CONTINUED ON. THIS HAPPENED FIVE TIMES BEFORE I FINALLY SHUT THE ENGINE OFF. AFTER 5 MINUTES WHEN I RESTARTED, THE WARNING LIGHTS WERE OFF AND DIDN'T COME BACK ON WHEN I DROVE BACK HOME 12 MILES. THE SAME THING HAPPENED THE NEXT DAY.
CAR INTERMITTENTLY LOSES THE ABILITY TO ACCELERATE OR MAINTAIN SPEED AT A RANGE OF SPEEDS FROM 30MPH TO 75MPH+ IN MY EXPERIENCE. NO RESPONSE WHEN PUSHING THE GAS PEDAL AND ENGINE DOESN'T RESPOND WHATSOEVER TO GAS PEDAL INPUT. IT'S AS IF I HAVE REMOVED MY FOOT FROM THE GAS AND I'M ALLOWING THE VEHICLE TO COAST. THIS LASTS FOR A FEW SECONDS UNTIL NORMAL FUNCTION RESUMES. THIS MOSTLY OCCURS AT ON THE HIGHWAY AND WHEN ACCELERATING FROM A STOP AT A LIGHT OR STOP SIGN. THIS IS INCREDIBLY DANGEROUS AND UNPREDICTABLE, BUT SUBARU WILL DO NOTHING UNLESS THEY'RE ABLE TO REPRODUCE THE ISSUE THEMSELVES. IT'S BEEN IN THE DEALERSHIP ONCE ALREADY. THE ISSUE IS INTERMITTENT AND ONLY HAPPENS EVERY FEW DAYS, SO IT'S HARD TO MAKE IT HAPPEN WHEN YOU WANT IT TO. I HAVE A BAD VIDEO RECORDING OF HALFWAY THROUGH IT HAPPENING, BUT I'M ATTEMPTING TO GET A BETTER RECORDING.
WHILE STOPPING AT A TRAFFIC LIGHT AND FOOT REMOVED FROM THE GAS PEDAL, THE TRANSMISSION SURGED VIOLENTLY. HAD TO APPLY BRAKES AS CAR WAS TRYING TO MOVE FORWARD INTO A HIGHWAY. MANAGED TO SHIFT IN PARK AND SURGE EVENTUALLY STOPPED.FIRST TIME I TOOK THE CAR TO THE DEALER,THEY SAID NOTHING WRONG. IT HAS HAPPENED AGAIN WHILE TO PARK. THIS TIME I HAD TO SHUT THE ENGINE OFF. FLAWED DESIGN, FEEL VERY UNSAFE IN THIS CAR.
WHILE DRIVING THE CAR AT 70 MPH ON A FREEWAY IT SUDDENLY VEERED TO THE RIGHT. QUICK ACTION ON MY PART KEPT THE CAR FROM RUNNING OFF THE ROAD ONTO THE SHOULDER. I TOOK THE CAR TO THE LOCAL SUBARU DEALER AT THE FIRST AVAILABLE APPOINTMENT. THEY INSPECTED THE CAR AND FOUND THE ON-BOARD COMPUTER SHOWED AN INDICATION OF A STEERING ANGLE SENSOR FAULT. THEY KEPT THE CAR OVERNIGHT AND ROAD TESTED IT BUT BECAUSE THEY COULD TO DUPLICATE THE PROBLEM THEY MADE NO REPAIRS TO THE VEHICLE. AT A MINIMUM, I FEEL THEY SHOULD HAVE REPLACED THE STEERING ANGLE SENSOR AND ASKED THEM TO DO SO AND THEY REFUSED. I CONSIDER THIS CAR UNSAFE TO DRIVE.
APRIL 2018 WHILE DRIVING ON THE HIGHWAY THE GAS PEDAL SUDDENLY STOPPED FUNCTIONING BUT THE ENGINE WAS STILL RUNNING AT IDLE. RESTARTING THE CAR FIXED THE ISSUE BUT IT HAPPENED AGAIN 10MIN LATER. BOTH INSTANCES ALMOST CAUSED AN ACCIDENT. AFTER THE SECOND TIME IT HAPPENED THE CAR WOULD NOT START AND IT HAD TO BE TOWED TO A DEALERSHIP. THE DEALERSHIP SAID THAT NOTHING WAS WRONG WITH IT AND RETURNED THE VEHICLE, NOW ONE MONTH LATER THE ACCELERATOR STOPPED FUNCTIONING WHILE DRIVING ON THE HIGHWAY ALMOST CAUSING AN ACCIDENT. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED TO DEALER.
THE DURATION OF TIME THAT IT TAKES TO GO FROM REVERSE TO DRIVE IS UNACCEPTABLE AND DANGEROUS. EVERY MORNING I DRIVE MY CHILD TO DAYCARE AND THERE HAVE BEEN NUMEROUS OCCASIONS WHERE I FEARED THAT WE WOULD GET REAR-ENDED (WHICH WOULD INJURE MY CHILD) DUE TO THE SLOW RESPONSE TIME GOING FROM REVERSE TO DRIVE. EVERY MORNING I HAVE TO BE 100% SURE TO TIME MY REVERSAL WHEN BACKING OUT AND MAKE SURE THERE ARE NO CARS ANYWHERE NEAR ME SO I DON'T GET CRASHED INTO. THIS IS DANGEROUS AND NEEDS TO BE FIXED BEFORE THERE ARE ANY DEATHS OR INJURIES FROM THIS. ALSO, THIS IS A MINOR INCONVENIENCE BUT THE MOONROOF/SUNROOF DOESN'T OPEN 100% ALL THE WAY WHEN I CLICK THE AUTO OPEN BUTTON/FEATURE...IT OPENS AND THEN STOPS ABOUT 1 INCH BEFORE BEING FULLY OPEN. IN OTHER WORDS, IF YOU PRESS THE AUTO OPEN BUTTON TO OPEN THE MOONROOF, IT WILL STOP AT 90-95% OPEN THEN YOU HAVE TO MANUALLY PRESS IT AGAIN TO GET IT FULLY OPEN ANOTHER INCH TO 100%. WHEN I TOOK MY CROSSTREK TO THE DEALER TO HAVE THEM REPROGRAM MY TELEMATICS FOR THE TELEMATICS/COMPUTER REPROGRAMMING RECALL I HAD THEM TAKE A LOOK AT THE MOONROOF AND THEY SAID THAT IT IS "WORKING AS DESIGNED". WHY WOULD A MOONROOF NOT FULLY OPEN 100% BY DESIGN? IT CAN'T BE A SAFETY ISSUE, SO THIS JUST DOESN'T MAKE ANY SENSE AND LEADS ME TO BELIEVE THAT THE DEALERSHIP WAS BEING COMPLACENT AND LAZY AND DIDN'T FEEL LIKE HAVING TO ADJUST IT OR SIMPLY DIDN'T KNOW HOW.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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