Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2018 Subaru Crosstrek submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
While driving on a 71 degree, clear day on 16 May 2024, out of nowhere and without prior warning, my sunroof/moonroof glass on my 2018 Subaru Crosstrek limited, (50th anniversary edition) just exploded. See pics attached.
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.
The contact owns a 2018 Subaru Crosstrek. The contact stated that after a heavy rain and starting the vehicle several warning messages appeared on the instrument panel such as the assist braking and eyesight driver assist needed servicing. The contact also stated that the steering wheel was hard to maneuver. The vehicle was taken to the dealer who stated that a sensor in the wheel caused the failure. The sensor was replaced however, the failure reoccurred after heavy rains a month a later. The vehicle was taken back to the dealer who stated that the failure reoccurred due to the computer sensor in the rear driver’s side wheel that was replaced was not reset. The contact stated that in December water was noticed on the driver’s side floor and condensation after a heavy rain. The vehicle was taken to the dealer again where the failure was diagnosed as clogged sunroof draining ports. The contact stated that the sunroof port needed to be replaced and unclogged. The manufacturer was notified, and a case was opened. The approximate failure mileage was 32,000.
The third windshield we've had on this car cracked again for now reason. This is available for inspection, and we have documentation of the previous issues, including when Subaru paid part of the second one because they determined there was no reason the windshield should have cracked. Windshield cracked while in the driveway (we were in the car), determined unsafe to drive.The problem keeps occurring. Each windshield replacement has been performed by the dealership we bought the car from. The vehicle has been inspected by the State Farm insurance folks for payment of the first windshield repair. There was no warning for the crack.
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT ALONG THE TOP OF THE WINDSHIELD THEIR WERE ROUGH SPOTS IN A ROW ABOVE THE TOP OF THE WINDSHIELD THAT LOOKED LIKE RUST. THE CONTACT SPOKE WITH THE DEALER (WEST HERR AUTOMOTIVE GROUP 3552 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127; (716) 649-7711) WHO STATED THAT THEY WOULD RECEIVE A REPAIR BEFORE THE LEASE WAS UP HOWEVER HAVE YET TO RECEIVE ONE. THE DEALER STATED THEY WERE STONE CHIPPED HOWEVER THE CONTACT STATED THAT IT LOOKS MORE LIKE RUST. . THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE. THE APPROXIMATE FAILURE MILEAGE WAS 21,700.
WHILE DRIVING ON MY WAY HOME IN LIGHT SNOW MY WINDOW CRACKED STARTING AT 6 INCHES AND IS NOW OVER A FOOT LONG AND GROWING.
MY WINDSHIELD GOT A BIG CRACK OUT OF NOWHERE WHILE I WAS DRIVING ON A HIGHWAY. IN ADDITION MY WINDSHIELD WIPER NOZZLES AND PUMP HAVE BOTH BEEN REPLACED DUE TO PROBLEMS CLEANING WINDOW BUT CONTINUE TO MALFUNCTION STILL AND I CAN'T SEE CLEARLY BECAUSE OF IT.
WINDSHIELD HAD SMALL CRACK IN IT WHEN I CAME OUT ONE MORNING.
SINCE I BOUGHT THE SUBARU CROSS I HAVE ENCOUNTER MULTIPLE PAINT CHIPPING IN THE BODY AND HAD A WINDSHIELD CRACK AND PAID OUT OF POCKET TO HAVE SAFELITE REPAIR THE WINDOW.
WATER COLLECTING IN FRONT DOORS AND NOT DRAINING OUT OF DOOR WHEN PARKED FACING UPHILL. THE DRAIN HOLES IN THE FRONT DOORS ARE NOT LOCATED IN THE REAR CORNER OF THE DOOR. IF THE VEHICLE IS ON AN INCLINE FACING UPHILL, WATER CAN NOT ESCAPE THE REAR CORNERS OF THE DOOR INTERIOR UNTIL THE VEHICLE OR DOOR IS LEVEL.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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