2018 Subaru Crosstrek Driver assistance Problems

Driver seat has came loose from its structure, this has been reported by many other owners, the seat track fail and the seat rock back, hopefully it don't fall off track while driving and injure someone, VERY UNSAFE! the other SAFETY issue with our Subaru is the Infotainment system goes on and off intermit with no warning while driving and radio goes on HIGH VOLUME creating health and HEARING damage, very unhealthy for anyone in vehicle when this happens, Dealership says there is no recall for these items, well there should be, let's keep AMERICA safe again, thanks!

NHTSA ID

11680430

Incident

Aug 13, 2023

The main head unit display (8") that controls the climate, audio and other control functions as well as the backup camera video feed is poorly made and subject to rapid delamination at edges and center. We reported and showed this problem to a Subaru dealer multiple times in past and they simply indicated it as 'temporary moisture' yet it is NOT moisture related and a design/manufacturing flaw. The car is now out of warranty and the problem only exacerbated with time to point where rear view camera functionality / visibility is impaired ... not ot mention the unsightly look of the main center display. This is a common widespread problem among many Subaru users as reported in various online forums, however, Subaru continues to deny fault/liability with fixing what is surely inferior design/quality on their side.

NHTSA ID

11607107

Incident

Aug 3, 2020

The contact owns a 2018 Subaru Crosstrek. The contact stated that while depressing the accelerator pedal, the vehicle failed to immediately respond before abruptly accelerating forward. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure and unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.

NHTSA ID

11555391

Incident

Nov 16, 2023

Mileage

54,000 mi

WAITING IN LINE TO PICKUP PRESCRIPTION, STOPPED WITH FOOT ON BRAKE AND VEHICLE ACCELERATED INTO CAR APPROX 15 FT IN FRONT OF ME. EYE SIGHT BRAKING DID NOT STOP CAR, NOR DID IMMINENT COLLISION WARNING ENGAGE. CAR IS AT DEALERSHIP AND THEY CONDUCTED TEST; FOUND NOTHING. AWAITING SUBARU ENGINEER TO PULL AND CHECK "BLACK BOX".

NHTSA ID

11552267

Incident

Oct 15, 2023

The contact owns a 2018 Subaru Crosstrek. The contact stated that while at a light, the vehicle crashed into an unknown vehicle in front of her. While sitting in traffic at another light, the failure recurred. The vehicle reeved up forward and crashed into an unknown utility vehicle. A claim was submitted to the insurance company. While pulling into a parking spot, the vehicle lunged forward over the parking block, crashed into the concrete wall and railing, and stopped. There was an abnormal burning smell. There were no warning lights illuminated. There were no reported injuries, air bag deployments, police reports, or fires in either incident. The vehicle was taken to an independent body center, which stated there was an electrical issue but declined to accept the vehicle. The vehicle was taken to her residence. The vehicle was taken to the local dealer but was not diagnosed or repaired. They will check the block box. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 85,000.

NHTSA ID

11535478

Incident

Nov 15, 2022

Mileage

85,000 mi

On Nov 9 2022 the owner was pulling into a parking space at a mall and the Subaru Crosstrek 2018 suddenly accelerated and slammed into the wall of a store. The airbags did not go off. The driver was going at a slow speed and putting on the brake. The driver and occupant suffered some impact from the seat belts but no other injuries. If pedestrians had been on the sidewalk in front of the parking space there could have been injuries. The wall was not damaged and no police report was filed.The incident was reported to the insurance company and the car was repaired for $11,710. On Jan 17 2023 the owner was pulling into a parking space at a mall and there was a quick sudden acceleration but not as forceful as before and putting on the brake stopped the car.

NHTSA ID

11502226

Incident

Nov 9, 2022

While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.

NHTSA ID

11492416

Incident

Nov 2, 2022

The contact owns a 2018 Subaru Crosstrek. The contact stated while driving at approximately 50 MPH, the vehicle lost motive power and stalled. While driving on a ramp at slow speeds and depressing the accelerator pedal, the vehicle failed to accelerate and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the ignition fuse needed to be replaced. The fuse was replaced, and the vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 39,000.

NHTSA ID

11489578

Incident

Dec 1, 2021

Mileage

39,000 mi

This morning August 29 2022 I started my 2018 Subaru Crosstrek, when I put it in gear the car just took off before I could stop it. The idle when about 5000 RPM and then up and down. I was able to get the vehicle stopped and parked. I tried starting the vehicle again and the same. The vehicle is on its way to Crews Subaru North Charleston. Even the tow truck driver wouldn't drive the vehicle. This makes the vehicle unsafe. What if someone was walking past my driveway when this happen? It took about 40 feet to get the car stopped with my foot on the brake hard and to park the car. I have a video showing the RPM at 3900 but could upload it to your site. The consumer stated he would like the complaint removed, the floor mat holding the accelerator down was the problem.

NHTSA ID

11481793

Incident

Aug 29, 2022

EYESIGHT SWITCHES ON AND OFF TOO OFTEN FOR NO OBVIOUS REASON WHEN THE VEHICLE IS IN MOTION REGARDLESS OF A CITY STREET OR ON THE HIGHWAY

NHTSA ID

11413856

Incident

Apr 25, 2021

Mileage

25,000 mi

THE WINDSHIELD SUDDENLY CRACKED WHILE DRIVING THE CAR ON A CITY STREET. NO IMPACT OR REASON FOR IT. CRACK BEGUN ON THE TOP MIDDLE SECTION OF THE WINDSHIELD AND EXTENDED TO THE BOTTOM OF THE WINSHIELD IN A MATTER OF SECONDS. WINDOW REPLACEMENT AND EYESIGHT ADAS CALIBRATION REQUIRED.

NHTSA ID

11406072

Incident

Apr 1, 2021

Mileage

2 mi

WHEN CROSSING ACROSS TRAFFIC TO GET IN THE LANE FROM RIGHT OR LEFT TURNS. THERE IS SLOW AND SLUGGISH AS IT WANTS TO STALL OR STAY OUT IN CROSS TRAFFIC TO CAUSE A COLLISION!! IT HAS HAPPENED SINCE I PURCHASED IT FROM A NON SUBARU DEALER BEGINNING OF 2021.THERE SHOULD BE A RECALL AS THIS SLUGGISH ACCELERATION PROBLEM CAN CAUSE AN ACCIDENT.

NHTSA ID

11399166

Incident

Mar 4, 2021

Mileage

56,000 mi

WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.

NHTSA ID

11376640

Incident

Jul 10, 2020

Mileage

60,000 mi

TL* THE CONTACT OWNED A 2018 SUBARU CROSSTREK. WHILE THE CONTACT'S SON WAS DRIVING AT LOW SPEEDS AND MAKING A LEFT TURN, THE VEHICLE BECAME DIFFICULT TO ACCELERATE. A PICK UP TRUCK CRASHED INTO THE REAR PASSENGER SIDE QUARTER PANEL OF THE CONTACT'S VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED SUBARU OF GRAPEVINE (2651 WILLIAM D TATE AVE, GRAPEVINE, TX 76051, (817) 438-1700) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE FAILURE MILEAGE WAS 20,000.

NHTSA ID

11289688

Incident

Nov 28, 2019

Mileage

20,000 mi

INTERMITTENT JERKY ACCELERATION COMBINED WITH A SIGNIFICANT LOSS IN POWER DURING MODEST ACCELERATION. AT TIMES I GET NO ACCELERATION WHILE THE CAR JERKS BETWEEN 2,000 & 3,000 RPM. THIS IS UNPREDICTABLE AS TO WHEN IT MIGHT HAPPEN BUT OCCURS AT ENGINE SPEEDS UNDER 3,000 RPM REGARDLESS OF VEHICLE SPEED OR GEAR SELECTED. MY INITIAL IMPRESSION WAS THAT IT IS MOST FREQUENT WHEN RESUMING DRIVING AFTER HAVING STOPPED FOR A SHORT PERIOD WHICH WAS PRECEDED BY PROLONGED HIGH SPEED DRIVING. NOW IT SEEMS IT CAN HAPPEN ANYTIME. MAY BE RELATED TO OUR HIGH AMBIENT TEMPS THIS TIME OF YEAR. THERE ARE NUMEROUS ACCOUNTS OF OTHERS HAVING THE SAME PROBLEM ON THIS FORUM. HTTPS://WWW.SUBARUXVFORUM.COM/THREADS/HESITATION-WHILE-MODEST-ACCELERATING.163650/ I TOOK IT TO MY SUBARU DEALERSHIP FOR SERVICE. THEY SAID THEY WERE ABLE TO REPRODUCE WHAT I DESCRIBE AND SAY IT IS "NORMAL". I HAVE OWNED 7 MANUAL TRANSMISSION VEHICLES PRIOR TO THIS ONE AND CAN SAY IT IS ANYTHING BUT NORMAL. "NORMAL" APPARENTLY MEANS IT IS A KNOWN PROBLEM AND THERE'S NOTHING MY DEALER CAN DO ABOUT IT.

NHTSA ID

11266063

Incident

Oct 3, 2019

Mileage

3,000 mi

WHILE DRIVING ON THE HIGHWAY, THE ENGINE JUST STOPPED AND THE ENTIRE VEHICLE TURNED OFF (COMPUTERS AND ALL). THE CRUISE CONTROL WAS BEING TURNED OFF (FROM GOING ABOUT 75) BECAUSE I WAS APPROACHING TRAFFIC AND IT JUST TURNED OFF. BRAKES STILL WORKED AND I GOT ON THE SHOULDER. THEN WHEN TRYING TO TURN IT BACK ON, IT WOULD HAVE VERY STRANGE NOISE LIKE AN OLD FAN OR CLUNKING. I WOULD PRESS MY ACCELERATOR ALL THE WAY DOWN AND IT WOULD ONLY GO 5 MILES AN HOUR. FINALLY AFTER TURNING THE CAR OFF AN RESTARTING ENOUGH TIMES IT RAN NORMALLY. BUT THEN THE COMPUTER WAS ON THE FRITZ. FLASHING THE HIGH INCLINE SIGN, THE FOUR WHEEL DRIVE SIGN, AND FLASHING ALL THE CRUISE CONTROL. AND THE CHECK ENGINE LIGHT IS ON.

NHTSA ID

11254361

Incident

Sep 9, 2019

Mileage

2,500 mi

DRIVING ON HIGHWAY ADAPTIVE CRUISE CONTROL ENGAGED. SKIES ARE GREY. IT'S ABOUT 1300. NO RAIN. IN RIGHT LANE. 2 CARS AHEAD EXITED AND CRUISE CONTROL DID NOT SEE THE WHITE TRUCK AHEAD OF US WHO WAS SLOWING DOWN FOR TRAFFIC. THE CAR INCREASED SPEED, ACCELERATING INTO THE BACK OF THE TRUCK. WE APPLIED OUR BREAKS AND AVOIDED AN ACCIDENT GOING FROM ABOUT 50 MPH TO THE SLOW TRAFFIC SPEED OF ABOUT 20 MPH IN 10 YARDS. IT WAS QUITE SCARY. I SIMILAR INCIDENT WITH THE CAR NOT SEEING A WHITE TRUCK HAPPENED ABOUT A YEAR AGO IN STOP AND GO TRAFFIC DRIVING THROUGH SEATTLE.

NHTSA ID

11244808

Incident

Aug 17, 2019

Mileage

18,250 mi

UPON STARTING CAR IN DRIVEWAY FOUND POWER STEERING SLUGGISH AND REQUIRING GREAT FORCE (OPERATIVE, BUT NO APPARENT BOOST). ENGINE SLUGGISN LIKE LIMP-HOME MODE. ADDITIONALLY MIL, TC AND OTHER LIGHTS ILLUMINATED ON DASH. I TOOK PHOTO. I FORGET IF IT THREW ODB CODES, BUT I REMEMBER THAT IT TWO BATTERY DISCONNECT CYCLES, AND TWO ODB CODE CLEARING CYCLES, TO REGAIN NORMAL FUNCTION. I FORGET ID ANY ODB CODES WERE SET. HERE ARE THE CONDITIONS: DAYTIME MORNING, ABOUT 11AM, AMBIENT TEMPERATURE ABOUT 65 DEGREES. CAR PARKED IN DRIVEWAY. I PREVIOUSLY (ABOUT 30 MINUTES BEFORE) MOVED CAR FROM STREET TO DRIVEWAY. DATE LISTED BELOW IS APPROXIMATE. I WILL UPDATE WHEN I CHECK EXIF DATA ON PIX.

NHTSA ID

11209567

Incident

Feb 23, 2019

Mileage

24,000 mi