2018 Subaru Legacy Visibility Problems

I have been going back and forth with Subaru of America's Advocacy department for about two weeks now, I purchased my 2018 Subaru legacy back in August of 2023. My head unit in my vehicle has now completely stopped working, I have explained that now my back up camera is now freezing and going black and that it poses a safety risk, but they are not helping me, all they keep telling me was the extended warranty for that specific issue expired in July of 2023. when I checked Subaru's recall website, they have completed out that recall in July of 2025, I have never taken my car in for this issue, I was also never aware of this recall. I have all emails going back and forth with the advocacy department. the recall was for "FMVSS 111" per Subaru advocacy dept. my car has a total of two recalls that have been completed out but it shows they were completed out July 26, 2025, I have had possession of this vehicle since 2023 and was never made aware of any open recalls so I never have taken my car into get anything corrected. this vehicle's star link system is still linked to the previous owner because I can't get it to be linked to me yet.

NHTSA ID

11691937

Incident

Sep 29, 2025

MAR 2024: 2018 Subaru Legacy, 36,000-miles. (1) Front Windshield had crack in it randomly one day. Coming up from bottom heating element. Easily able to find similar crack shape online. Find lots of windshield crack issues online for Subarus. Zero action from Subaru on this. (2) Broke again 11 months later [FEB 2025] in similar fashion, randomly one day.

NHTSA ID

11680122

Incident

Mar 1, 2024

The contact owns a 2018 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the screen display went blank. The contact related the failure to NHTSA Campaign Number: 18V935000 (Visibility). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.

NHTSA ID

11513217

Incident

Mar 22, 2023

Mileage

102,000 mi

The contact owns a 2018 Subaru Legacy. The contact stated that the windshield fractured without impact on the lower passenger’s side of the windshield. The fracture started to spread up the windshield. The contact had not taken the vehicle to a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

NHTSA ID

11491891

Incident

Nov 2, 2020

Mileage

65,000 mi

Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.

NHTSA ID

11441241

Incident

Nov 10, 2021

The contact owns a 2018 Subaru Legacy. The contact stated that while driving at 40 MPH, she heard an abnormal loud popping sound coming from the top of the vehicle. The contact stated that she pulled into the nearest gas station and noticed that the sunroof glass had shattered and fell onto the shade guard. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was notified of the failure through an online request. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.

NHTSA ID

11439902

Incident

Nov 9, 2021

Mileage

72,000 mi

I have had the windshield replaced in this vehicle three times in less than one year. I recently took my car through a car wash that I use regularly and the next day, there was a new crack on the lower passenger side of the windshield. This is getting expensive to fix and seems to be a defect with the windshield.

NHTSA ID

11418337

Incident

May 23, 2021

DRIVING TO WORK EARLY THIS AM NO VEHICLES IN FRONT OF ME AND ALL OF A SUDDEN A HEAR A SMALL POP AND LOOK OVER TO NOTICE MY PASSENGER SIDE WINDSHIELD HAS A CRACK IN IT.

NHTSA ID

11416397

Incident

May 13, 2021

Mileage

34,000 mi

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED A SMALL CRACK DEVELOPED ON THE LOWER FRONT WINDSHIELD WITHOUT IMPACT. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,153.*DT*JB

NHTSA ID

11396768

Incident

Feb 16, 2021

Mileage

38,153 mi

FRONT WINDSHIELD DEVELOPED A TINY CRACK WHILE DRIVING ON HIGHWAY, WHICH THEN QUICKLY PROPAGATED THROUGHOUT THE WINDSHIELD. WINDSHIELD WAS REPLACED AT MY EXPENSE.

NHTSA ID

11395730

Incident

Nov 1, 2018

Mileage

7,000 mi

AFTER APPROXIMATELY 13 MONTHS, A REPLACEMENT WINDSHIELD HAS DEVELOPED A CRACK AGAIN IN THE SAME LOCATION EXPANDING TO ESTIMATED 12 INCHES.

NHTSA ID

11394954

Incident

Feb 5, 2021

Mileage

25,000 mi

TWO CRACKS APPEARED IN WINDSHIELD. I DO NOT KNOW IF A ROCK CAUSED IT. SMALL ROCK HITS BEFORE HAVE BEEN REPAIRED. THIESE LARGE CRACKS PROBABLY MEAN A NEW WINDSHIELD.

NHTSA ID

11388593

Incident

Jan 15, 2021

Mileage

22,000 mi

A SMALL CRACK EMANATING VERTICALLY ON THE PASSENGER SIDE ON THE VERY BOTTOM OF THE SCREEN BEGINNING 1 MONTH AGO HAS SPREAD HORIZONTALLY TOWARDS THE DRIVER'S SIDE.

NHTSA ID

11388557

Incident

Dec 14, 2020

Mileage

35,200 mi

WINDSHIELD: THE OEM WINDSHIELD CRACKS EASILY AND MANUFACTURE WILL SAY NOT RESPONSIBLE BECAUSE IT'S NOT A "DEFECT", BUT THEY USED INFERIOR GLASS. CURRENTLY, I HAVE OVER 6 CRACKS AND EVERY TIME THE SMALLEST ITEM HITS IT, THE WINDSHIELD CRACKS. I'VE BEEN WITH NEW CAR DEALERSHIP FOR OVER 30YEARS AND OWNED MANY CARS AND NEVER HAD A WINDSHIELD CRACK SO EASILY. SMALL ROCKS WOULD HIT MY OTHER CARS AND JUST BOUNCE OFF, BUT NOT MY 2018 SUBARU LEGACY, AS I SAID AT "LEAST" 6 MARKS FROM ANYTHING HITTING MY WINDSHIELD IS CURRENTLY AVAILABLE TO SEE, YET NO MARKS ON MY OTHER VEHICLE, WHICH IS A GM PRODUCT. TAKING A PICTURE IS TOO HARD TO SEE "ALL" THE SMALL CHIPS. I HAVEN'T REPLACED IT YET, HOPING A RECALL WOULD HAPPEN, OR SOMEONE WANTS TO LOOK AT ALL THE NICKS, SINCE I'VE OWNED IT NEW FROM 2018. THIS HAPPENS DRIVING SLOW, FAST, ANYWHERE A ROCK CAN FLY.

NHTSA ID

11387060

Incident

Jan 1, 2019

Mileage

5,000 mi

WINDSHIELD CHIPPED WITHOUT LEAVING CRACKS AND CANNOT BE REPAIRED.

NHTSA ID

11386535

Incident

Dec 25, 2018

Mileage

5,000 mi

ON A COLDER 20 DEGREE MORNING, I STARTED MY 2018 SUBARU LEGACY TO WARM UP. WITHIN A FEW MINUTES AND BEFORE DRIVING AWAY, MY WINDSHIELD SPONTANEOUSLY CRACKED AT THE BOTTOM NEAR THE WIPER BLADE / DEFROST VENTS. THE CRACK STARTS ON THE BOTTOM DRIVERS SIDE, COMES UP ABOUT 3 INCHES, THEN RUNS ACROSS ABOUT 18 INCHES TOWARDS THE PASSENGERS SIDE, AND THEN BACK DOWN AGAIN.

NHTSA ID

11386329

Incident

Jan 1, 2021

Mileage

65,000 mi

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY IN THE GARAGE, HE BECAME AWARE THAT THE FRONT WINDSHIELD WAS CRACKED IN THE CENTER. THE CONTACT CALLED GOLD RUSH SUBARU (670 GRASS VALLEY HWY, AUBURN, CA 95603; (530) 885-4019) AND WAS REFERRED TO A WINDSHIELD REPAIR SHOP. THE VEHICLE WAS TAKEN TO THE WINDSHIELD REPAIR SHOP TO HAVE THE FRONT WINDSHIELD REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,610.

NHTSA ID

11376673

Incident

Nov 16, 2020

Mileage

32,610 mi

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WITHOUT IMPACT, THE WINDSHIELD FRACTURED ON THE LOWER RIGHT DRIVER'S SIDE. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, THE FAILURE REOCCURRED. THE CONTACT STATED DUTCH MILLER SUBARU (1901 PATRICK ST PLAZA, CHARLESTON, WV 25387; (304) 340-4500) WAS CONTACTED AND REFERRED HIM TO A WINDSHIELD REPAIR FACILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ID

11376539

Incident

Nov 1, 2019

Mileage

30,000 mi

WHILE TRAVELING ON THE INTERSTATE, THE PASSENGER SIDE OF THE FRONT WINDSHIELD BECAME DAMAGED FROM UNKNOWN REASONS AFTER EXPERIENCING A SLIGHT DIP IN THE ROAD. A CRACK FORMED AND EXPANDED TO OVER 12 INCHES IN LENGTH QUICKLY. ATTACHED PHOTO 20200829_164645 INCLUDED AS EVIDENCE. THIS IS THE SECOND TIME THIS VEHICLE HAS EXPERIENCED FRONT WINDSHIELD DAMAGE. IT WAS REPLACED A LITTLE OVER A YEAR AGO WITH OEM PARTS (CARLEX GLASS) THROUGH MY INSURANCE. ATTACHED PHOTO SCREENSHOT_202... AS EVIDENCE. THAT INCIDENT OCCURRED WHILE DRIVING ON A HIGHWAY AND ROAD DEBRIS STRUCK THE PASSENGER EDGE OF THE FRONT WINDSHIELD. A CRACK FORMED AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. DUE TO HAVING EYESIGHT TECHNOLOGY THE FRONT WINDSHIELD IS IMPERATIVE TO SAFETY OPERATIONS AND NEEDS TO REMAIN FREE FROM DEFECTS, SINCE IT CAN CONTROL A VEHICLE'S ACCELERATION, BRAKING, AND STEERING CONTROL SYSTEM. I BELIEVE THAT THE FRONT WINDSHIELD GLASS BEING USED BY SUBARU (CARLEX GLASS) IS SUBSTANDARD AND CREATING A DANGEROUS CONDITION FOR DRIVERS WHO UTILIZE THIS TECHNOLOGY. IF A WINDSHIELD REPLACEMENT IS NEEDED, RECALIBRATION OF EYESIGHT TECHNOLOGY IS REQUIRED TO ENSURE SAFETY COMPLIANCE. THIS ADDITIONAL PROCEDURE CAN DISSUADE OWNERS DUE TO TIME AND COST; THEREBY, CREATING AN ADDITIONAL SAFETY PREDICAMENT BY HAVING DRIVERS OPERATE IMPERFECT VEHICLES. RESEARCH HAS INDICATED SIMILAR COMPLAINTS FROM VARIOUS INDIVIDUALS AND MULTIPLE SUBARU MODELS OVER A SPAN OF YEARS. I IMPLORE YOU TO INVESTIGATE IMMEDIATELY!

NHTSA ID

11352017

Incident

Aug 29, 2020

Mileage

83,400 mi

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK IN THE WINDSHIELD AT THE LOWER CORNER OF THE DRIVER'S SIDE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED WITHOUT IMPACT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED A CLASS ACTION LAWSUIT AGAINST THE MANUFACTURER REGARDING THE WINDSHIELD. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

NHTSA ID

11330023

Incident

Jan 1, 2019

Mileage

37,000 mi

WENT INTO PHONE STORE AND WHEN I CAME OUT THE WINDSHIELD HAD CRACKED FOR NO APPARENT REASON. IT WAS PARKED OUTSIDE, NO TRAFFIC OR ANYTHING ELSE. *TR

NHTSA ID

11328209

Incident

Jun 7, 2020

Mileage

35,000 mi

I WORK AS A HOME HEALTH NURSE AND I JUST FINISHED A PATIENT VISIT. AFTER I GOT BACK INSIDE MY CAR I FOUND A HUGE CRACK ALONG THE RIGHT SIDE OF MY FRONT WINDSHIELD. WHILE I WAS COMPLETING MY PATIENT VISIT MY CAR WAS PARKED OUT FRONT OF THE HOUSE THE ENTIRE TIME AND WAS NOT IN MOTION. THE CAR WAS NOT PARKED UNDER ANY TREES, OR ANYTHING THAT COULD OF DONE THIS.

NHTSA ID

11324896

Incident

May 17, 2020

Mileage

28,630 mi

I WAS ON THE HIGHWAY GOING ABOUT 70 AND DIDN'T HEAR A ROCK HIT THE WINDSHIELD AND WAS ON A SMOOTH SURFACE, HOWEVER SUDDENLY THERE WAS A FOOT LONG CRACK ON THE DRIVER'S SIDE.

NHTSA ID

11319957

Incident

Mar 21, 2020

Mileage

27,000 mi

JULY 2019 WE GOT A CRACK IN OUR WINDSHIELD BETWEEN THE EYESIGHT CAMERAS. WE PAID OUT OF POCKET TO REPLACE THE WINDSHIELD NOT UNDERSTANDING WHY IT HAPPENED. BUT ONLY SEVERAL MONTHS AFTER WE HAD THE WINDSHIELD REPAIRED IN OCTOBER, IT CRACKED AGAIN IN DECEMBER. THIS TIME ON THE DRIVER SIDE INLINE WITH OUR VIEW.

NHTSA ID

11318150

Incident

Dec 31, 2019

Mileage

25,000 mi

MY WINDSHIELD CRACKED SPONTANEOUSLY WHILE I WAS DRIVING AND THE CRACK QUICKLY SPREAD AND BECAME VERY LARGE

NHTSA ID

11318148

Incident

Mar 13, 2020

Mileage

20,900 mi