2024 Subaru Legacy Owner Complaints

To start, I had to replace the engine in my 2024 Legacy that I purchased brand new in June 2024. Subaru of America handled the situation incredibly poorly, I was unable to use any warranty and I was out over 6,000 dollars. Second, my passenger airbag light has been on since September 2024. I was told to replace the sensor the whole seat rail would need replaced and would be over 1000 dollars. Apparently not covered under warranty either. Lastly, god forbid you have to drive West when the sun is going down. MULTIPLE times my vehicle has popped the “obstacle detected” while I’m traveling 75 down the interstate and spikes the brakes automatically causing a massive hazard. This is my third Subaru, but it will certainly be my last. Customer service was horrible and issues are not resolved properly.

NHTSA ID

11751237

Incident

Sep 20, 2024

All Safety features stopped working while driving multiple times and loading feature pops up on the display screen. Speakers will go mute randomly, no sound will emit including phone calls. Automatic stop feature has engaged on the interstate multiple times, locking breaks (This is extremely dangerous) and lane assist does not recognize the difference between a lane or tar strips road patches. Will Automatically move the car into the next lane, even when a vehicle is in the lane. I have reported the issues to the dealership I bought my vehicle from. Also have cam footage of electrical issues.

NHTSA ID

11733299

Incident

Apr 6, 2026

When the vehicle is off the windows will come down on their own! This has occurred on 4 difference instances. One dealership indicated the "fix" the situation; however, they never replaced the parts which were required for the fix. A second dealership would not perform a diagnostic. A third dealership indicated that that cleaned and lubricated the necessary parts. Less than a week after leaving the dealership it occurred again. This is an extreme safety risk as the vehicle becomes easily accessible to others and it also allows easy access to the Homelink garage door system. This also causes extreme damage because during one of these window occasions it was also raining outside. Date provided is the 1st occurrence continuing to occur through 2/8/2026. I can provide documentation if further needed - manufacture is aware of occurrences

NHTSA ID

11716534

Incident

Mar 16, 2025

Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system detects parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.

NHTSA ID

11687865

Incident

Jul 1, 2025

Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11674219

Incident

Sep 1, 2024

See attached document for complaint.

NHTSA ID

11643933

Incident

Jan 15, 2025

Last week, my 2024 Subaru Legacy caught on fire and was totaled. By the times the firemen got there, the cause was deemed "UNDETERMINED." The car was taken by State Farm Auto Insurance to an IAA Salvage Yard. This was a brand new car and still under warranty (only 35,000 miles on it). I drove my car to the store 30-45 minutes prior to the fire. I was inside watching TV when my dog started barking. I looked out my door and my car was on fire. I called 911 and they dispatched the fire department. My daughter and I could have been in the car. Luckily no one was hurt. My car has no recalls and no one can tell me what happened.

NHTSA ID

11639691

Incident

Jan 21, 2025

When my wife (who weighs under 99 pounds) is seated in the front passenger seat the indicator light for the passenger airbags does not always show that the airbags are on. When I sit in the front passenger seat the indicator light always shows that the airbags are on. The car was taken to the selling dealer (Pinebelt Subaru, Lakewood, NJ) who stated that the weight sensor for the front passenger seat was calibrated properly and they could not adjust it for my wife's weight. Since this also happens with my 2024 Subaru Legacy and also occurred with my friend's 2023 Subaru Outback, i believe that Subaru has a problem with lightweight passengers on all of it's vehicles. We are concerned that should we get into an accident and the airbag is not on due to my wife's light weight serious injury or death may occur.

NHTSA ID

11627530

Incident

Sep 1, 2024

Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.

NHTSA ID

11619239

Incident

Oct 4, 2024

CarPlay Infotainment system built into vehicle and advertised on Subaru.Com as works "perfectly" is showing this message "There was a problem loading this content". Subaru website: The centerpiece of the updated Legacy interior is the available 11.6-inch STARLINK multimedia touchscreen. The stunning big-screen interface makes it easy and intuitive to customize options and delivers SEAMLESS CONTROL of the wireless Apple CarPlay". This is FALSE ADVERTISING. This is EXTREMELY DANGEROUS SAFETY ISSUE. The entire infotainment screen which controls things like HVAC is freezing up for no reason.

NHTSA ID

11615312

Incident

Sep 18, 2024

The windshield is extremely fragile, I have under 3,000 miles and already 4 rock chips on the windshield. This is all from highways and paved roads, no gravel or dirt roads have been driven on. The rock chips have happened on different occasions and never was their a loud bang from a large rock which makes me think small rocks are causing the damage. Rock chips lead to cracks that will impair visibility without costly repairs

NHTSA ID

11610286

Incident

Aug 22, 2024

Front Windshield cracks easily. Vehicle is only 7 months old and the front windshield has been cracked four separate times due to small rock impact. I just had the windshield replaced with a new Subaru OEM front windshield and three days later it was hit by a small pebble and cracked again.

NHTSA ID

11590788

Incident

May 25, 2024

Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.

NHTSA ID

11589569

Incident

May 19, 2024

Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.

NHTSA ID

11576140

Incident

Dec 27, 2023

Highway travel , approximately 70 mph , small object struck windshield and cracked it . Cracked far too easily . Less than 3000 miles on vehicle.

NHTSA ID

11569882

Incident

Jan 25, 2024

Frequently, while driving in the dark, oncoming traffic flashes their bright lights at me because they believe my brights are on. I flash them back to show them they are not on. I informed my local Subaru dealership on two separate occasions about the problem, and both times I was told there is nothing that can be done, that the lights are not adjustable and the bulbs are not too bright from the factory. I continue to have issues every time I drive the vehicle, most of my driving is in the dark. This morning, another driver behaved in a manner that made me fear for my safety. I was following a line of cars, and the vehicle in front of me pulled over to the side of the road and then pulled back on the road directly behind me. The driver continually flashed his brights at me, I'm guessing they were irritated because they believed my brights were on when I was following them. This continued for about 5 minutes. I almost called 911 because I feared for my safety and the mental stability of the driver behind me. Eventually the driver turned off the roadway and took another route than I was taking and the situation ended. I now fear for the safety of myself and other drivers, because my lights are too bright and the Subaru dealership will do nothing to remedy the safety issue. The contact stated that the vehicle was serviced at the local Subaru dealership on 12/19/2023. The dealership claimed they were able to adjust the headlights and that they are properly adjusted to specs. However, there is not a noticeable difference, nor does any other vehicles on the road.

NHTSA ID

11560450

Incident

Dec 16, 2023