2009 Subaru Outback Exterior lighting Problems

THERE IS A WELL DOCUMENTED FAULTY DESIGN ISSUE THAT LEADS TO FAILURE OF THE WIRING HARNESS (REAR GATE CORD) TO THE REAR WAGON DOOR/GATE OF THIS MODEL SUBARU OUBACK WAGONS. FAILURE OF THE WIRING HARNESS HAS AFFECTED ME WHILE DRIVING THE VEHICLE. AS THIS ISSUE HAS PROGRESSED, MORE AND MORE WIRES BREAK, COMPLETELY SEVERED, AND LEAD TO THE REAR LOCK NOT WORKING, THEN BACKUP LIGHTS NOT WORKING, REAR DEFROSTER NOT WORKING, WIPER NOT WORKING, AND LICENSE PLATE LIGHT NOT WORKING. THIS IS A SAFETY ISSUE, ESPECIALLY THE BACKUP LIGHTS, REAR DEFROSTER, REAR WIPER, AND LOCKING MECHANISM NOT WORKING AT ALL! THESE COMPROMISE VISIBILITY AND CAR SAFETY. THIS FAULTY DESIGN, OR FAULTY MATERIAL CHOICE IS CLEARLY SUBARU'S FAULT: SEVERED ELECTRICAL WIRES, AS A RESULT OF NORMAL USE, SHOULD NOT BE ACCEPTABLE, ESPECIALLY WHEN THEY COMPROMISE SAFETY BY DISABLING BACKUP LIGHTS AND THE REAR LOCK. WHILE THE REPLACEMENT CABLE ITSELF IS ONLY $63, THE SUBARU DEALERSHIPS WANT TO CHARGE OVER $500 IN LABOR. I AM REALLY DISAPPOINTED THAT THERE HAS BEEN NO RECALL, OR SUPPORT ON THIS ISSUE FROM SUBARU OF AMERICA. I CANNOT FIND ANY OFFICIAL RESPONSE FROM SUBARU ON THIS ISSUE. I DON'T THINK IT'S FAIR TO HAVE LOYAL CUSTOMERS LIKE MYSELF, PAY EXCESSIVE LABOR CHARGES TO FIX A SAFETY PROBLEM THAT IS A DESIGN FLAW FROM SUBARU.

NHTSA ID

11156814

Incident

Nov 19, 2018

Mileage

120,000 mi

INDIVIDUAL WIRES IN THE HARNESS POWERING AND CONTROLLING THE BRAKE, TURN, BACKUP, AND LICENSE PLATE LIGHTS, AND THE REAR WIPER MOTOR AND WASHER PUMP, MAY FAIL WITHOUT WARNING. THIS FAILURE COULD RESULT IN AN REAR END COLLISION OR IMPAIRING VISION OUT THE REAR WINDOW IN INCLEMENT WEATHER. THE POINT OF FAILURE IS INSIDE THE FLEXIBLE RUBBER BOOT PROTECTING THE HARNESS WHERE IT PASSES FROM THE REAR FRAME OF THE MAIN BODY TO THE TOP OF THE REAR LIFT GATE. IT APPEARS THAT REPEATED FLEXING OF THE WIRES INSIDE THE PROTECTIVE BOOT, AS THE REAR LIFT GATE IS OPENED AND CLOSED, WORK HARDENS THE INSULATION AND COPPER WIRES CAUSING THEM TO EVENTUALLY BREAK. SYMPTOMS MAY APPEAR AS STATIC ON THE RADIO, FAILING REAR LIGHTS, AND/OR FAILING REAR WIPER/WASHER MOTORS. IN MY CASE, I EXPERIENCED RADIO STATIC AND A FAILURE OF THE REAR WIPER/WASHER MOTORS. TROUBLE SHOOTING LED ME TO CUT OPEN THE PROTECTIVE BOOT REVEALING THE BROKEN WIRES. FURTHER INSPECTION REVEALED THAT THE WIRE INSULATION WAS BRITTLE IN THE AREA OF THE BREAKS. A SEARCH ONLINE REVEALED THIS IS NOT AN ISOLATED INCIDENT.

NHTSA ID

11011485

Incident

Jun 6, 2015

Mileage

62,000 mi

AFTER FUSES BLOWN REPEATEDLY AND REPLACED, REAR WIPER, WASHER PUMP AND LOCK CEASED TO OPERATE FOR PERHAPS A YEAR. RECENTLY THE HEADLIGHTS GOT REAL FUNKY - WOULD NOT OPERATE IN NORMAL "ON" POSITION. BUT THEN SOME STRANGE BEHAVIOR WHEN SHIFTED INTO REVERSE (IGNITION ON WITHOUT STARTING TO ALLOW SHIFTING). HEADLIGHTS STILL NOT LIT IN EITHER OFF OR ON POSITION, BUT THEN CAME ON AS SWITCH MOVED BACK FROM HEADLIGHTS ON TO RUNNING LIGHTS POSITION! I HAPPENED UPON THE VIDEO MENTIONED IN AN EARLIER POST ABOUT REAR WIRING HARNESS ISSUE WHICH EASILY COULD HAVE BEEN RELATED TO WIPER/LOCK ISSUE, SO TOOK A LOOK. INSPECTION REVEALED 11 SEVERED WIRES WITH A CLUMP OF 5 OR SO MELTED TOGETHER AND ANOTHER 3 WIRES NEARLY SEVERED (SEE PHOTOS). DEALER SAYS HE'LL REPLACE WIRING HARNESS FOR $350 -500, AND HAD A SAME GENERATION OUTBACK IN THE SHOP FOR SAME WORK. SERVICE MGR SUGGESTED A CALL TO SUBARU CUSTOMER CARE LINE. IF YOU HAVE GOOFY ELECTRICAL ISSUES, ESPECIALLY IN REAR, CHECK THE WIRING INSIDE BOOT FROM BODY TO DOOR ON UPPER RIGHT SIDE. IT'S NOT EASY TO GET AT AS WIRES ARE SHORT, WHICH MAY HAVE LED TO QUITE A SERIOUS, UM, SHORT. CALL SUBARU BEFORE YOUR HEADLINER IGNITES...

NHTSA ID

10938409

Incident

Dec 12, 2016

Mileage

182,000 mi

REAR HATCH WIRING HAS WORN TO THE POINT OF FULLY BREAKING FOUR AND DAMAGING FIVE OTHER WIRES OUT OF APPROXIMATELY 14 TOTAL GOING THROUGH THE FLEXIBLE BOOT BETWEEN THE BODY AND THE HATCH ON THE PASSENGER SIDE OF THE VEHICLE. SYSTEMS AFFECTED: REAR WIPER, REAR LOCK, POSSIBLY THE BRAKE LIGHT AND LICENSE PLATE LIGHTS. THIS WAS DAMAGE INCURRED OVER TIME OF NORMAL USE, OPENING THE HATCH NO MORE THAN ONCE PER DAY.

NHTSA ID

10837345

Incident

Feb 8, 2016

Mileage

118,000 mi

THE REAR GATE WIRING HARNESS FAILED, CAUSING REAR BRAKE LIGHTS AND TAIL LIGHTS TO STOP WORKING. WITHOUT REPLACING THE REAR GATE WIRING HARNESS ($88.80 PARTS + $448.80 LABOR + 51.07 TAX) SOON THE REAR WIPER AND DEFROST WOULD NOT WORK AND THE BACK HATCH WOULD LOCK. THIS IS A SERIOUS SAFETY ISSUE, I WANT TO SEE A RECALL AND REIMBURSEMENT OF $588.67 FROM SUBARU OF AMERICA.

NHTSA ID

10806525

Incident

Nov 20, 2015

THE HEADLIGHTS ON OUR OUTBACK BURN OUT FREQUENTLY. WE HAVE HAD MULTIPLE DIFFERENT HEADLIGHTS BURN OUT (AT LEAST 5) OVER THE YEARS THAT WE'VE HAD THE CAR. ON EACH OCCURANCE THE LIGHT BURNED OUT WHEN THE VEHICLE WAS STARTED AND NOT WHILE DRIVING. ONE TIME BOTH HEADLIGHTS BURNED OUT SIMULTANEOUSLY WHEN STARTING THE CAR AND WE HAD TO DRIVE BACK HOME FROM OUT OF TOWN WITH OUR BRIGHTS ON THE ENTIRE TIME SO WE COULD SEE.

NHTSA ID

10789092

Incident

Aug 10, 2013

THE HEADLIGHTS ON THIS VEHICLE ARE GROSSLY INADEQUATE WHEN USING LOWER BEAMS. I HAVE CONTACTED SUBARU AND WAS TOLD THAT THERE IS NO PROBLEM. I CONTACTED THE LOCAL DEALER AND WAS INFORMED THAT THEY ARE AWARE OF THE PROBLEM, BUT NOTHING CAN BE DONE - IT IS A SUBARU ENGINEERING DECISION TO HAVE THAT 'QUALITY' OF HEADLIGHT. *TR

NHTSA ID

10567509

Incident

May 15, 2009

STARTED MY CAR AT NIGHT TO FIND OUT MY HEADLIGHTS WOULD NOT TURN ON, BUT THE SAFELY LIGHTS WERE STILL ON. UPON FURTHER INSPECTION, THE BRAKE LIGHTS AND REVERSE LIGHTS WOULD NOT WORK EITHER. THE LIGHTS ABOVE MY REAR LICENSE PLATE HAD BEEN OUT FOR A COUPLE OF WEEKS ALSO SO I AM NOT SURE IF THAT IS RELATED AS WELL. LOOKED ON-LINE TO FIND OUT MANY OTHER SUBARU OUTBACK OWNERS HAD A SIMILAR PROBLEM AND SUGGESTED LOOKING AT THE HARNESS THAT HOUSED MANY ELECTRICAL WIRES ON THE UPPER CORNERS OF THE HATCHBACK. MANY OF THE WIRES WERE EITHER BROKEN OR LOOSE. I HAVE READ THAT BECAUSE OF ITS LOCATION, THE WIRES BECOME BRITTLE AND BREAK BECAUSE THEY ARE CONSTANTLY BEING BENT WHEN YOU OPEN AND CLOSE THE REAR HATCHBACK DOOR. TOOK MY CAR INTO THE DEALERSHIP AND THEY HAD TO RESOLDER THE WIRES AND CHARGED ME $225 FOR THE LABOR AND PARTS NEEDED. IF I HAD TO REPLACE THIS, IT WOULD HAVE COST ME OVER $600 SO THE DEALERSHIP DISCOURAGED ME FROM DOING THIS. I FEEL THIS SHOULD BE COVERED BY SUBARU SINCE IT IS DUE TO BAD DESIGN AND PERFORMANCE AND THE SERVICE I HAD DONE DOES NOT GUARANTEE THAT THIS WILL NOT HAPPEN AGAIN. *TR

NHTSA ID

10520538

Incident

Jun 8, 2013

Mileage

48,000 mi

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT STATED THAT HE HAD DIFFICULTY SEEING THE ROAD WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ON. THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY ENOUGH TO PROVIDE PROPER VISIBILITY OF THE ROADWAY. AN AUTHORIZED DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.

NHTSA ID

10440584

Incident

Jun 1, 2009

Mileage

20,000 mi