2024 Subaru Solterra

Subaru Solterra Car's automated breaking system did not work. We also suspect the changing from reverse to drive did not work as well. My wife while taking reverse and then tried to drive forward, but the drive forward did not work and when the car was accelerated it reversed and hit a tree. Rear automated breaking did not work causing damage to the car. Car was not drivable. Luckily no one was injured. There were no warning signs.

NHTSA ID

11751460

Incident

Jul 18, 2026

The contact owns a 2024 Subaru Solterra. The contact received notifications of NHTSA Campaign Numbers: 25V577000 (VISIBILITY) and 25V744000 (BACK OVER PREVENTION). The vehicle was taken to the dealer for the recall repairs. However, the contact was informed that the parts to do the recall repairs were not yet available. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11710362

Incident

Dec 9, 2025

On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70, the range buffer diminished rapidly. By 10:52 a.m. (approx. 85 miles in), the vehicle stopped responding normally to the accelerator. Speed became limited to 36–40 mph. The panel displayed: “Traction battery empty, Output power reduced.” However, immediately next to this warning, the dashboard displayed "7 mi" range and 4% battery. Relying on this data—which indicated sufficient range to reach a safe location—I continued. This contradictory information prevented an informed safety decision. Vehicle behavior became unstable. At 11:01 a.m., I pulled to the shoulder and called roadside assistance. After this stop, the vehicle appeared to recover traction, so I attempted to reach destination (6 miles away). However, unreliable power delivery persisted and the vehicle eventually failed completely at 11:25 a.m., leaving me stranded. Towing arrived at 2:00 p.m. This incident involves a critical range estimation failure. The vehicle promised 130 miles but failed after ~85 miles of conservative driving—a ~35% discrepancy. Furthermore, erratic behavior and conflicting data (showing available range while warning "Empty",) misled me into believing the vehicle was safe to operate, leaving me stranded in winter conditions on an active roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11705320

Incident

Dec 15, 2025

The air conditioning has stopped working and after 30 days has not been repaired. Visibility issues during cold conditions

NHTSA ID

11693617

Incident

Jul 2, 2025

Lane departure feature is overly sensitive, often adjusts the car when not needed and has made car swerve inadvertently

NHTSA ID

11685948

Incident

Sep 9, 2025

This car has been having issues with the facial recognition. It consistently cannot see my face when I am looking forward, and always manages to give me an alert when looking in my mirrors or doing a lane change. I am concerned that due to the a out of highway driving I do, that the car will Stop on the Interstate, causing a major accident

NHTSA ID

11685945

Incident

Sep 8, 2025

I am writing to file a formal safety complaint regarding my 2024 Subaru Solterra. On 09 Aug 2025, while driving, my vehicle displayed “EV System Malfunction” and “Drive Start Control Malfunction” alerts simultaneously. Although the vehicle was still drivable, this combination of warnings is alarming, as it suggests a possible high-voltage system fault or drive control failure. The AC is not working too. I am deeply concerned for the following reasons: 1. Safety Risk: These faults could lead to sudden loss of power or prevent the vehicle from restarting after a stop, potentially leaving me stranded in unsafe conditions. 2. Loss of Confidence: This is an unacceptable failure in a nearly new vehicle. I have lost trust in its reliability and safety. 3. Potential Widespread Issue: Other Solterra owners have reported similar warnings online, suggesting this may be a systemic defect requiring urgent investigation. I expect a formal case number for this complaint and a written response outlining Subaru’s plan to resolve this matter.

NHTSA ID

11680000

Incident

Aug 9, 2025

2 Items: 1st is the facial recognition camera, which causes the vehicle to stop if it can't see the driver. The recognition camera has often indicated an inability to see my face or my wife's face when she has been driving. On June 30th when returning home from work I had the driver's window open with bright sunlight, which fell fully on the camera, which totally failed to see my face, stopping the vehicle in traffic suddenly. (Fortunately, it was near a traffic light which had just turned red, so traffic had already slowed down.) I then noticed, in the bright light on the camera surface a streak of multiple fine scratches across the whole face of the camera screen. I shut the window, which reduced the light hitting the camera, and it recognized me again, allowing me to drive again. Other than in bright light, the scratches are hardly apparent. Now that I know they are there, I can see a very subtle shade difference where they are. 2nd Item: The forward collision warning occasionally brakes, showing a vehicle ahead when there is no vehicle ahead, and conversely, when set to speed control assist, it sometimes does not see a vehicle ahead or show one on the screen when there is one, sometimes speeding up to within a dangerous closeness of the vehicle ahead. It seems to be happening at a frequency of about 2 to 3 times every 100 miles, slightly more often with the braking and showing a car image on the screen when there is no vehicle ahead.

NHTSA ID

11671498

Incident

Jun 30, 2025

This Bulletin outlines the diagnostic procedures to be followed when identifying dark current/parasitic draw concerns caused by third-party mobile applications on Solterra, Trailseeker, and Uncharted vehicles. (This is an revised version of the original bulletin.)

This Bulletin outlines the diagnostic procedures to be followed when identifying dark current/parasitic draw concerns caused by third-party mobile applications on Solterra vehicles. (This is an revised version of the original bulletin.)

This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras.

This bulletin provides information on how to identify which high voltage battery repairs can be performed at the retailer level.

This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.

This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns.