2024 Subaru Solterra Driver assistance Problems

Subaru Solterra Car's automated breaking system did not work. We also suspect the changing from reverse to drive did not work as well. My wife while taking reverse and then tried to drive forward, but the drive forward did not work and when the car was accelerated it reversed and hit a tree. Rear automated breaking did not work causing damage to the car. Car was not drivable. Luckily no one was injured. There were no warning signs.

NHTSA ID

11751460

Incident

Jul 18, 2026

The contact owns a 2024 Subaru Solterra. The contact received notifications of NHTSA Campaign Numbers: 25V577000 (VISIBILITY) and 25V744000 (BACK OVER PREVENTION). The vehicle was taken to the dealer for the recall repairs. However, the contact was informed that the parts to do the recall repairs were not yet available. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11710362

Incident

Dec 9, 2025

On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70, the range buffer diminished rapidly. By 10:52 a.m. (approx. 85 miles in), the vehicle stopped responding normally to the accelerator. Speed became limited to 36–40 mph. The panel displayed: “Traction battery empty, Output power reduced.” However, immediately next to this warning, the dashboard displayed "7 mi" range and 4% battery. Relying on this data—which indicated sufficient range to reach a safe location—I continued. This contradictory information prevented an informed safety decision. Vehicle behavior became unstable. At 11:01 a.m., I pulled to the shoulder and called roadside assistance. After this stop, the vehicle appeared to recover traction, so I attempted to reach destination (6 miles away). However, unreliable power delivery persisted and the vehicle eventually failed completely at 11:25 a.m., leaving me stranded. Towing arrived at 2:00 p.m. This incident involves a critical range estimation failure. The vehicle promised 130 miles but failed after ~85 miles of conservative driving—a ~35% discrepancy. Furthermore, erratic behavior and conflicting data (showing available range while warning "Empty",) misled me into believing the vehicle was safe to operate, leaving me stranded in winter conditions on an active roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11705320

Incident

Dec 15, 2025

Lane departure feature is overly sensitive, often adjusts the car when not needed and has made car swerve inadvertently

NHTSA ID

11685948

Incident

Sep 9, 2025

This car has been having issues with the facial recognition. It consistently cannot see my face when I am looking forward, and always manages to give me an alert when looking in my mirrors or doing a lane change. I am concerned that due to the a out of highway driving I do, that the car will Stop on the Interstate, causing a major accident

NHTSA ID

11685945

Incident

Sep 8, 2025

2 Items: 1st is the facial recognition camera, which causes the vehicle to stop if it can't see the driver. The recognition camera has often indicated an inability to see my face or my wife's face when she has been driving. On June 30th when returning home from work I had the driver's window open with bright sunlight, which fell fully on the camera, which totally failed to see my face, stopping the vehicle in traffic suddenly. (Fortunately, it was near a traffic light which had just turned red, so traffic had already slowed down.) I then noticed, in the bright light on the camera surface a streak of multiple fine scratches across the whole face of the camera screen. I shut the window, which reduced the light hitting the camera, and it recognized me again, allowing me to drive again. Other than in bright light, the scratches are hardly apparent. Now that I know they are there, I can see a very subtle shade difference where they are. 2nd Item: The forward collision warning occasionally brakes, showing a vehicle ahead when there is no vehicle ahead, and conversely, when set to speed control assist, it sometimes does not see a vehicle ahead or show one on the screen when there is one, sometimes speeding up to within a dangerous closeness of the vehicle ahead. It seems to be happening at a frequency of about 2 to 3 times every 100 miles, slightly more often with the braking and showing a car image on the screen when there is no vehicle ahead.

NHTSA ID

11671498

Incident

Jun 30, 2025

CAR INADVERTENTLY ACCELERATED WHEN PARKING. RESULTS $17,000 DAMAGES AND STAGE TWO WHIPLASH. DEALER INSPECTED BLACK BOX AND CLAIMED ACCELERATOR WAS INADVERTENTLY PUSHED FULL THROTTLE, WHICH IS IMPOSSIBLE AS MY WIFE ISN'T TALL ENOUGH TO PUSH FULL THROTTLE. SUBURU WILL NOT SHARE THE RESULTS OF THE TEST SO ASSUME A COVERUP AT THIS POINT AS MY WIFE SWEARS SHE DID NOT PUSH THE ACCELERATOR PEDAL. MANY COMPUTER COMPONENTS ARE ATTACHED TO THE ACCELERATOR PEDAL, LIKE AUTOMATED PARKING AND CRUISE CONTROL. THIS CAR DID INDEED ACCELERATE ON ITS OWN.

NHTSA ID

11654993

Incident

Jan 18, 2025

Traveling approx 35mph I carefully went left to avoid a pedestrian walking on the rh line. Vehicle immediately and without warning pulled very hard to the right directly towards pedestrian. Many other instances of vehicle attempting to drive off the side of the road due to line drifting off and vehicle attempting to follow rh lane marking.

NHTSA ID

11625780

Incident

Nov 17, 2024

I purchased the 2024 Subaru Solterra in May of 2024, had no issues with the vehicle. In late June my cell phone was hacked, and malicious malware was installed, confirmed by my phone provided. Soon after that the vehicle started displaying signs of possibly being infected as well. Safety setting were changed, the vehicle was doing things I had not experienced and was difficult to control. I contacted Subaru after an incident that occurred on [XXX], Albany NY, where the vehicle facial recognition was activated without my knowledge and began displaying warning signs, beeps and demanding I sit up. The vehicle was fighting with me to stay in my lane and was slowing down on its own. When I brought the vehicle to Subaru in Albany NY, I was met with a group of people to include an engineer, Brendan spent over an hour trying to figure out two suspicious accounts connected to the vehicle, he called them 'the hackers". I was also told by one of the women that even know it was a scary situation for me, bringing this to the attention of Subaru, could prevent "future hacking of these vehicles". The technician was unable to figure out the accounts that were link to the vehicle nor could he remove them after multiple attempts, he would remove them and reconnect my account, and then they would pop back up and disconnect my account. I was told I needed to have my phone replaced as it was the source of the malware. I had phone replace with no improvement, just continuing safety issues with no help from Subaru. Over the last few months there has been multiple malfunctions and glitches within the vehicle, vehicle has shut itself off four times while it was running, lights have turned off while driving, warning message to hit brake while on highway, monitor screens go black and not able to see how the vehicle is operating, nor can I see my speed or warning signs. I have video of at least five safety incidents. Subaru has denied any responsibility or solution. DEATHTRAP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

NHTSA ID

11624732

Incident

Nov 8, 2024

Adaptive cruise control gave out, due to air conditioning compressor failure

NHTSA ID

11606879

Incident

Jul 26, 2024