RoadVitals

2007 Sutphen Chassis

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 14, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2007 Sutphen Chassis. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V416000

ENGINE AND ENGINE COOLING

Sep 14, 2010
54 units potentially affected
The defect: SUTPHEN IS RECALLING CERTAIN MODEL YEAR 2006-2008 AERIALS AND MODEL YEAR 2007-2008 PUMPER FIRE TRUCKS EQUIPPED WITH DETROIT DIESEL SERIES 60 ENGINES. THE SOFTWARE ON THESE ENGINES MAY CAUSE THE ENGINE TO SHUT DOWN UNEXPECTEDLY WHEN A DIESEL PARTICULATE FILTER OVER-TEMPERATURE CONDITION IS DETECTED.
The risk: UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN INCREASES THE RISK OF A CRASH AND COULD HAMPER RESCUE OPERATIONS AND PUT THE TRANSPORTED PASSENGER AT RISK.
The remedy: SUTPHEN WILL NOTIFY OWNERS AND DETROIT DIESEL WILL REPAIR THE VEHICLES FREE OF CHARGE BY REPROGRAMMING THE ENGINE MOTOR CONTROL MODULE. PLEASE SEE DAIMLER TRUCKS/DETROIT DIESEL'S DEFECT REPORT 10E-005. THE SAFETY RECALL BEGAN NO OCTOBER 15, 2010. OWNERS MAY CONTACT DETROIT DIESEL AT 1-800-547-0712 OR ON LINE HTTP://WWW.DETROITDIESEL.COM/SUPPORTNETWORK.
SUTPHEN CORPORATIONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

DL8.14SP3

ENGINE AND ENGINE COOLING

As communicated previously, an issue discovered in DiagnosticLink version 8.14SP1 was fixed with the release of 8.14SP3 on August26. The issue related to incorrect parameter data being sent to the server for some Chassis ECUs.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sutphen Chassis by model year
YearComplaintsRecallsInvestigationsIssue Index
2012010—
2011011—
2010010—
2008010—
2007Viewing010—
2006120—
2004010—
2003010—
2002010—
2001010—
2000010—
1999010—
1998010—
1997010—
1996010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.