2019 Tesla Model X Owner Complaints

The contact owns a 2019 Tesla Model X. The contact stated that the passenger’s side rear falcon wing door closed unexpectedly. The door sensor failed to sense the contact’s [XXX] daughter’s leg. The contact’s [XXX] daughter’s leg was fractured. The dealer was contacted, and after having the vehicle inspected, no cause for the failure was found. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that an Incident Report would be available within 30 days, but received no additional information from the manufacturer. The failure mileage was approximately 113,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11747614

Incident

Jun 26, 2026

Mileage

113,000 mi

Vehicle: 2019 Tesla Model X VIN: [XXX] My horn stopped working, and Tesla Service diagnosed the issue as a “known issue” with the driver airbag module, stating the entire airbag assembly must be replaced. They quoted me several thousand dollars for the repair. A horn failure caused by the airbag assembly is a safety defect, and Tesla has an active NHTSA recall (25V‑172) for Model X vehicles with incorrect driver airbag/horn pad assemblies that cause the horn to stop working. My vehicle is experiencing the same failure mode, but Tesla says my VIN is not included in the recall. Since Tesla acknowledges this as a “known issue” involving a safety‑critical component (airbag and horn), I am reporting this so NHTSA can investigate whether the existing recall should be expanded to include earlier Model X vehicles like mine. The horn is a required safety device, and failure due to an airbag defect presents an unreasonable safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11744601

Incident

Jun 1, 2026

On March 6, 2026, at 7:15 PM, the rear lower control arm on my 2019 Tesla Model X Raven catastrophically failed while traveling at 55 mph. The suspension component snapped without warning or impact, causing an immediate and dangerous loss of vehicle stability with my children inside. I was forced to perform an emergency stop on the narrow shoulder of US-395, an unlit one-lane highway with a 65-mph speed limit. Because the vehicle was disabled in a remote, dark area, my family was stranded in a hazardous high-speed traffic zone until 10:30 PM waiting for a tow. This failure matches the casting fracture defect described in Tesla Service Bulletin SB-25-31-002. I am reporting this as a severe safety defect that placed my family in a life-threatening situation. There were no warning lights to advise of the failure. Incident details: Mileage at Failure: 76,980 miles Date/Time: March 6, 2026, at approximately 7:15 PM Speed at Failure: 55 mph (Speed Limit: 65 mph) Emergency Pull-over: Yes

NHTSA ID

11729585

Incident

Apr 6, 2026

I have replaced several sets of tires with this Tesla Model X 2019. After years of dealing with a front end alignment problem, I finally had the repair done with some assistance from Tesla. When I purchased my vehicle under warranty, I reported problems with steering and pulling to one side, but they repeatedly claimed they couldn't replicate. This was before they allowed customers to drive with the repaid team. I mention the front-end problems as that has coupled with the rear tires. Inner wear is a consistent problem. I went to Costco today to have them look at tires I bought in November of 2024 and they said the tire was balding and unrepairable. In fact the tires were showing wear on both sides and needed to be replaced. A full set costs $1400.00+ and this is the second time I'm having to replace tires for wearing out quickly. There's a fix online from a company "N2itive". On their website they state, "The N2ITIVE SX-2 adjustable rear camber arms are designed to address the common inner tire wear issues that plague the Tesla Model S and X. These arms are available in the Red and Natural Anodized finishes with a 3-Year Warranty or the Black Anodized finish with Lifetime Warranty and work best when used in conjunction with our TSX-2 Toe Arms." External companies are standing up lines of business based on Tesla's failures. This is a problem and someone is going to get hurt, or worse.

NHTSA ID

11728414

Incident

Mar 31, 2026

The contact owns a 2019 Tesla Model X. The contact stated that a stress crack had developed in the windshield near the forward-facing ADAS camera and sensor. The dealer inspected the vehicle and confirmed there was no sign of an impact to the windshield to cause the stress crack. The vehicle was taken to a dealer and the failure was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.

NHTSA ID

11726839

Incident

Mar 24, 2026

Mileage

26,000 mi

Vehicle: 2019 Tesla Model X VIN: [XXX] Component: Suspension/Steering/Drivetrain Defect Description: Three concurrent Technical Service Bulletin failures: 1. TSB SB-21-39-001: Front drive unit halfshafts premature failure (manufacturing defect, pre-May 2019 builds) 2. TSB SB-20-32-004: Steering intermediate shaft corrosion due to inadequate road contaminant protection (design defect) 3. Ball joint/control arm water ingress from inadequate sealing (design defect) All three TSBs failing simultaneously at 177K miles. Vehicle purchased April 2019, within affected population for all TSBs. Tesla issued technical bulletins acknowledging these as defects but requires customers to pay full repair cost ($6,337). Local service management admitted not reading TSBs when reviewing goodwill request. After escalation, received 32% cost-sharing. Three concurrent TSB failures suggest systemic design/manufacturing issues warranting recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11721870

Incident

Feb 19, 2026

The front passenger seat sensor failed. Without the sensor properly detecting weight, the airbag will deploy no matter the weight of the front seat passenger. Tesla has fixed the sensor placement in newer models as the service tech told us this is a common issue in later models where the only fix is to pay over $5k to replace the entire seat otherwise the airbag will go off no matter what.

NHTSA ID

11714119

Incident

Jan 19, 2026

After charging, the car threw over 16 error codes and would not drive. Tesla advised the car experienced a High Voltage battery failure. Some the error codes experienced were: GTW_w370 Battery charge level too low Charge now - Vehicle may not wake from sleep BMS_w017 Service is required PULL OVER SAFELY DI_u014 Unable to drive Voltage supply too low MORGANVILLE GTW_W157 Power reduced Vehicle systems shutting down BMS_f017 Service is required PULL OVER SAFELY TAS_a218 Air suspension adjustment unavailable Functionality may be restored on next drive BMS_u018 Maximum battery charge level reduced OK to drive - Schedule service BMS_u008 Acceleration and top speed reduced Performance may be restored on next drive BMS_W107 Vehicle may not restart Service is required BMS_f107

NHTSA ID

11711120

Incident

Jan 10, 2026

I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or stop the vehicle despite applying hard brakes. The car crashed through a metal fence and continued to accelerate through the wall of a building. The only reason it finally stopped was because the back tires got stuck on the ledge of the wall. The Tesla went through the metal gates and walls of the building, but the safety airbag never deployed. The car has been towed away and reported to the insurance immediately after the police report. There was no warning messages or indication prior to the incident.

NHTSA ID

11699986

Incident

Nov 17, 2025

The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane change, the vehicle suddenly seize mid-lane-change and returned the vehicle to the original lane. The contact made 2 to 3 attempts before being able to make the lane change successfully. The vehicle also independently attempted to make the lane change as if self-correcting the vehicle. The failure was intermittent. The vehicle was taken to the dealer, and the vehicle suddenly ran a red-light while being test driven. The contact stated that the dealer expressed that it was a known issue after the software update was completed. The vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Tesla (1731 Fourth St, Berkeley, CA 94710); who was unable to diagnose or repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

NHTSA ID

11693582

Incident

Jun 15, 2025

Mileage

5,000 mi

Advanced Driver Assistance Systems (ADAS) – Safety Incident Report: While using the vehicle’s ‘Summon’ feature, the car failed to stop when I released the control button. It continued forward, drove up and over a large curb, struck a signpost, and came to rest with one tire elevated on the curb/grass and the other three tires on the pavement. This “jumping curbs” behavior and collision with fixed objects represents a serious safety hazard. I am extremely grateful that no person was nearby or inside the vehicle at the time, as this failure could have resulted in injury or death. The incident is documented on video. The vehicle is currently pending inspection. Despite my request, Tesla has not responded or addressed the issue, leaving the defect unmitigated. At no point did the vehicle display any warning lights or messages indicating a malfunction before or after the incident. Given the nature of this failure, its potential to cause harm, and the lack of response from the manufacturer, I am submitting this report to alert federal safety authorities and initiate appropriate investigation into the safety of the ‘Summon’ feature and the vehicle’s ADAS systems.

NHTSA ID

11689893

Incident

Sep 24, 2025

I own a 2019 Tesla Model X. After Tesla upgraded my vehicle from AP2.5 to the FSD hardware module, the front camera view became blurry. I disassembled the camera housing and found that a heated line in the windshield, intended to prevent fog or ice buildup in front of the camera, runs directly through the camera’s field of view. This line now causes noticeable image distortion, which interferes with safety-critical features such as FSD, forward collision warning, and lane keeping assistance. The Tesla service supervisor confirmed this is not my fault. He explained the issue may have been caused by heat from the line gradually affecting the glass, or that the upgraded FSD hardware, which captures clearer images, is now revealing a flaw that was previously less visible. He also mentioned that Tesla redesigned this component in newer Model X vehicles to prevent this issue. However, because my car is out of warranty, they are refusing to replace the windshield. Since the FSD upgrade, I have experienced multiple warning messages while using FSD. On one occasion, while driving on the freeway, the system suddenly disengaged and displayed a message saying the camera had weak visualization and the driver must take over. I believe this is a serious safety issue related to the blurry front camera caused by the heated line in the windshield. Although Tesla acknowledges the problem and that it is not due to misuse, they have declined to offer any resolution. I am now unable to safely use the FSD system I paid over one thousand dollars to install, and Tesla has taken no responsibility. I believe this issue poses a risk to driver and public safety and should be investigated regardless of warranty status.

NHTSA ID

11667961

Incident

Apr 7, 2025

While driving normally at around 30mph and without warning, the vehicle displayed multiple warning messages related to the HV Battery and lost all motive power in the middle of the road with insufficient time to pull over, creating a safety hazard. Upon inspection by a mechanic independent of Tesla, the HV Battery was found to have multiple voltage sense leads disconnected from the flexible PCB pads that lead to the BMB for each module. One of the 96 bricks had all four sense leads disconnected, resulting in the loss of motive power due to the inability for the BMS to accurately measure the voltage of that brick. In fact, the vehicle displayed module over voltage and under voltage alerts due to this open/high resistance sense harness connection. Out of all 96 bricks, 13 bricks had at least one loose sense lead, and one brick (besides the affected brick) had 3 out of 4 sense leads loose/disconnected from the PCB pad. Any loose leads were only at the PCB pad end, not at the current collector end. These sense leads are ultrasonically welded through the same attachment process as the cells, but the connections to the flex PCB pad are clearly not as robust as the other connections or are exposed to higher vibration over time due to relative motion of the flex. The flex PCB design was introduced in 2015, just before the Gen 2 HV Battery, and in production until the 2021 refresh. The HV Battery did not ever have any visible liquid ingress or physical damage. It is my understanding through various forums such as Tesla Motors Club that this is an increasingly common issue, and that Tesla is experiencing a high rate of this open voltage sense harness issue at their service centers for vehicles that have not been in any prior accidents or incidents (forums generally only have salvage vehicles that are out of warranty). Errors typically are: BMS_f107_SW_Cell_Voltage_Sensor BMS_f177_OpenVshDetected BMS_w129_SW_BMB_VSH_Connector Or their variants (a129, w177, etc.)

NHTSA ID

11663590

Incident

Sep 3, 2024

I got my suspension replaced on my 2019 Model X (that I bought used from Tesla directly) in June 2023. Tesla was suppose to do a through 140 point inspection before putting the car for sale on their website but after less than 2 years and 15000 miles (after the suspension was replaced). The same suspension same issue came up. Tesla told me that they need to replace the suspension again and will bill me $2100. I have owned multiple cars but I have not have to replace suspension on any of my cars ever. How can a suspension fail first at 35000 miles and then again 15000 miles. This seems like Tesla is knowingly putting faulty parts in the car to keep making money on parts and labor. This should be looked into and investigated by National Highway Safety. And Tesla should issue a recall for these and replace them with good quality parts.

NHTSA ID

11657481

Incident

Apr 9, 2025

I plugged in a tester into the 7 pin trailer harness that is factory installed and the harness does not work. Specifically, there is no 12V power coming from the harness. I googled the issue and it is very common on 2018 and 2019 Tesla Model X’s, and people say when they went to the dealer they said that the factory wired it incorrectly but that it was a simple fix. I went to my dealer and they wanted to charge me money to fix this issue that has been present but unnoticeable on my vehicle until recently. Not having 12V power to the harness is vary dangerous because if towing a trailer with electric brakes, they will not work, and there is no way to tell this except for using a tester at the harness.

NHTSA ID

11645044

Incident

Feb 26, 2025

To Whom It May Concern, I am writing to you to emphasize and provide additional details regarding the critical safety issue concerning the Tesla Model X vehicles. My personal experience underscores the severity of this problem: I have had to replace over 8 tires in 3 years due to accelerated inner wall wear. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuously refused to rectify. This problem is not isolated to my vehicle alone. A growing number of Tesla Model X and Model S owners have reported similar experiences, indicating a widespread and systemic issue. The accelerated inner wall tire wear poses significant safety risks, as it can lead to unexpected and dangerous tire failures on the road, which has happened to me. Very dangerous. Despite the clear evidence and numerous complaints from Tesla owners, Tesla has consistently declined to address this issue adequately. It appears that the company’s reluctance is rooted in the fact that proper repair or recall to fix the camber alignment is not cost-effective from their perspective. However, this cost-cutting measure is putting drivers and passengers at risk. Given the scale and gravity of this issue, I urge the National Highway Safety Institute to take immediate action. It is essential to investigate these recurring problems with both the Tesla Model X and Model S models. The safety of Tesla drivers, passengers, and the general public is at stake, and a thorough investigation could compel Tesla to take the necessary corrective actions. Thank you for your attention to this urgent safety matter. I trust that the National Highway Safety Institute will act promptly to ensure automotive safety and hold manufacturers accountable for their vehicles’ reliability and safety. There have been 4 incidents of this happening with my car. Just putting one date below.

NHTSA ID

11642871

Incident

Sep 17, 2023

There was a recall on these cars (22V-818) and manufacture said a software update would solve the issue. But the actual issue is the I-shaft, which is not sealed on those cars. Now the manufacture is replacing the I- shaft, with the same issues which they said that was corrected with a software update, by charging customers thousands of dollars with sealed ones. All those cars having the issue which I am facing now. I have escaped a crash narrowly and it is dangerous.

NHTSA ID

11637568

Incident

Dec 19, 2024

While using Actually Smart Summon to get my Tesla model X out of a parking spot it turned into the car next to mine and proceeded to try exit the space while scraping the doors of the Tesla and bumper of the BMW M5 next to me. Even though I was watching the car I couldn’t stop the crash from happening in time. There was a near miss with another person getting into the car adjacent to the vehicle my car collided with which could have caused serious injury. I also have video of the whole event but can’t upload more than 10MB files, please reach out if you want the video.

NHTSA ID

11634970

Incident

Dec 13, 2024

To Whom It May Concern, Service bulletin SB-21-39-001 [XXX] ) was issued for the front half shaft repair for model X, S. In my case, the repair work was done but did not address the issue. They only replaced the parts, and after two years the problem still occurs: vibrations at accelerations, etc. I had to pay over $2000 for the same work, which will probably not address the issue in the permanent matter. Tesla, especially, Model Xs has issues with front half shafts, and I want to encourage NHTSA to look into this bulletin and mandate Telsa to repair the vehicle with a more permanent solution and provide reasonable repair costs in doing so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11626897

Incident

Nov 22, 2024

The suspension is making loud clicking noises when turning or accelerating. The suspension system seems to have an inbuilt design flaw as many people are reporting the issue online.

NHTSA ID

11623713

Incident

Oct 31, 2024

While I was driving, I got an error on my dashboard that "acceleration and top speed reduced. performance may be restored on next drive". After I got this error, from onwards the car was not slowing down even though I remove my foot from accelerator and sometimes it is accelerating itself even though I was not on cruise control or auto pilot. Luckly brakes were working when it was causing sudden unintended acceleration. After I stopped my car at safe location it did not start, and it got towed to Tesla dealer. My concern is that I felt it is most dangerous and it can cause life threating accident. Could you please take necessary action on this incident which causing sudden unintended acceleration. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11615895

Incident

Sep 21, 2024

Two separate safety issues. The horn and drivers airbag are not functional. Also, the vehicle stops steering when driving at times. According to Tesla, The airbag assembly needs to be replaced at $1200 as well as the steering rack needs to be replaced at $5300. The vehicle is available for inspection. I have had several safety incidences. A couple where I needed to honk my horn and was not able to honk. As well as the steering going out and not being able to continue driving. The problem has been reproduced by the dealership. No one, besides Tesla has inspected the vehicle. There were no warning lamps for the horn and airbag. The steering warnings were steering assist reduced and steering may require increased effort while stuck in the middle of a lane or almost striking another vehicle. I figured out you could reset it by getting out of the vehicle with the key and walking away and coming back. I had to get out in the middle of the road and reset the vehicle by walking away and walking back to it. This has happened several times since I purchased the vehicle nine months ago.

NHTSA ID

11612458

Incident

Feb 8, 2024

My 2019 Tesla Model X suddenly accelerated as I was going to park and ended up hitting a tree. It did not stop even on braking. The car is currently being inspected by the car insurance company, Geico. I checked online and found known issues of sudden unintended acceleration with Tesla vehicles.

NHTSA ID

11604199

Incident

Jul 22, 2024

When operating under adaptive cruise control, the vehicle frequently slams on the brakes for no reason. This has become so bad that we are simply terrified to operate the vehicle under adaptive cruise control. The highway is completely empty in front of us, there are no hazards and no issues with visibility on the road. The cruise control simply reacts to a phantom in a highly dangerous manner. > What component or system failed or malfunctioned, and is it available for inspection upon request? The adaptive cruise control - you are welcome to inspect it. > How was your safety or the safety of others put at risk? We have suffered two near-miss rear-end collisions at high speed on the Interstate. The behavior throws us against the seat belt restraints, causing near loss of control. > Has the problem been reproduced or confirmed by a dealer or independent service center? We have raised the problem repeatedly with Tesla, and there are numerous confirming reports by other Tesla owners > Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The system has been checked by Tesla, nothing found wrong. Tesla maintains that they are continuing to "train" the system, but after 5.5 years, there has been no improvement. > Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Nothing - the car simply slams on the brakes.

NHTSA ID

11586994

Incident

Mar 20, 2024

Tire inner wear which is due to bad design, it is hard to notice but blows up tire randomly, which is deadly while on highway. Its known issue specially with pre-refresh models, there should be at-least a recall to rectify toe/camber issue in alignment, proactively. almost every single model x owner is facing same issue.

NHTSA ID

11578807

Incident

Mar 21, 2024