RoadVitals

2020 Thomas Built Buses Minotour

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Nov 9, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Thomas Built Buses Minotour. 7 safety recalls have been issued covering this model year; and 35 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

7 campaigns cover this model year

View all 7

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V690000

EQUIPMENT ADAPTIVE/MOBILITY

Nov 9, 2020
615 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2008-2021 Thomas Built Buses Minotour school buses. The driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
The risk: If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.
The remedy: DTNA will notify owners, and dealers will have the wheelchair lift wiring modified as needed, free of charge. DTNA issued owners an interim notification on January 6, 2021. Owner notification letters were mailed on May 19, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-868.
Daimler Trucks North America LLCManufacturer number FL-868View on NHTSA.gov
19V718000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

Oct 10, 2019
7 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Buses Minotour school buses built on a GMC Savannah or Chevrolet Express chassis. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
The risk: Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
The remedy: GM will notify DTNA owners, and GM dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may GM customer service at 1-800-462-8782 contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-833.
Daimler Trucks North America LLCManufacturer number FL-833View on NHTSA.gov
19V717000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

Oct 9, 2019
1,045 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Buses Minotour school buses. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
The risk: Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
The remedy: GM has notified the Thomas Built owners, and GM dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-833.
Daimler Trucks North America LLCManufacturer number FL-833View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ICI21-004

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Important Campaign Information Letter for Dealer Travel for Campaign Performance – TBB.

WI20-014R

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.

TechTalk4725

EQUIPMENT; STEERING

Tech Talk discussion about power steering fluid.

SS1034790

ELECTRICAL SYSTEM

Service Solution for TBB buzzer sounds when either driver's door or the entrance door is open. This Service Solution is provided to assist Dealers/Customers in resolving the buzzer sounding when either the driver's door or entrance door is open. With certain options, a diode was inadvertently being removed.

WI20-012

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.

WI20-014

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thomas Built Buses Minotour by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2022051—
2021021—
2020Viewing070—
2019060—
20181132—
20170192—
20160202—
20150211—
20140171—
20130131—
20120121—
20110161—
20100161—
20090181—
20080201—
20070232—
20060222—
20051140—
20040120—
2003090—
2002070—
2001030—
2000040—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.